How To Get A Refund From Rocket Resume

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How To Get A Refund From Rocket Resume

Rocket Resume is a website that allows job-seekers to build and generate resumés in a professional manner. The company claims you can complete an impressive-looking resumé in just 10 minutes, and includes a vast selection of templates for users to pick from. Rocket Resume is available in 14-day, 30-day, yearly, and lifetime plans.

Were you late on canceling your Rocket Resume subscription? Looking for how to get your money back? No worries! At, we can show you all the different ways to get a refund, even if customer service tells you “no”.

Does Rocket Resume Accept Refunds?

Rocket Resume has outlined its refund policy on its Terms of Use page. One paragraph is dedicated to refunds, citing that refunds are perfectly doable during 14-day trial periods. So for example, if you signed up for the trial on August 7th at 8:00 PM, and it’s August 21st at 7:00 PM, you still have an hour to request a refund from your trial. Any refunds involving other subscriptions or periods can be granted by Rocket Resume on a case-by-case basis. This means the company will give you a refund if you feel you deserve one, and typically it can be very hard to change its mind.

Rocket Resume Refund Scenarios

If it’s been over 2 weeks and you’re in the middle of a paid subscription, there are a number of valid reasons to ask for a refund. They are as follows:

  • Forgot to cancel: You were looking to cancel after the trial period but forgot, and your credit card was charged automatically with Rocket Resume notifying you through email.
  • Inadequate quality: You aren’t impressed with the customization features or templates on offer.
  • Inadequate customer service: Customer service is failing to communicate with you or isn’t giving you the services that are within your rights.
  • Technical difficulties: The website fails to work or load properly, certain features don’t work, or your resumés won’t download.
  • Double payments: You see two Rocket Resume transactions rather than one, indicating your bank account or credit card was charged twice.
  • Unrecognized payments: You see a Rocket Resume transaction show up on your bank statement that you don’t remember paying for.

Of course, the language in the Terms of Use states that it’s within the company’s rights to offer refunds, though these are the likeliest of reasons for the company to grant refunds when the opportunities come.

How To Chat With Rocket Resume

If you’re looking to chat with a Rocket Resume agent on the official website, you can do so without having to log in or sign up for an account. Here’s how to get in touch with a representative in minutes:

  1. Visit the website at
  2. Click on the blue “Help” button on the lower-right corner of the screen.
  3. Enter your name, email address, and your message in the appropriate fields.

You’ll be placed in a queue and will be speaking with a representative at the earliest convenience.

How Else Can I Contact Rocket Resume Customer Service?

Aside from live chat support, Rocket Resume is available for contact through email and phone. Here’s how to reach Rocket Resume customer service:

  • Phone: Dial 1 (888) 586-8975.

As of now, these are the only two other methods to contact the company’s customer support staff.

Will I Still Have Access To My Resumé After I Cancel Rocket Resume?

If you cancel your Rocket Resume subscription, you should still have access to your resumé until the end of the current billing term. This means you should be free to update it, edit it, download it, and make any changes you see fit for the rest of the term you’ve paid for. In essence, canceling your Rocket Resume subscription will only mean that you’re not interested in renewing it, and your current billing term will be the last one, unless you want to subscribe again in the future.’s 4-Step Refund Process

If Rocket Resume isn’t granting you the refund you deserve, we can certainly intervene. We’ll get in touch with your bank to see if they can initiate a chargeback, which will undo the transaction without Rocket Resume’s consent. Here’s what happens on

  • Your account will be registered: You get yourself signed up for an account.
  • Your letter will be written: You tell us the details of your transaction and we’ll use it to write you a professional letter.
  • A reason code will be attached: We’ll attach a reason code that’s needed to make the chargeback possible.
  • The letter will be sent: Upon your approval, the letter will be sent to your bank for a review.

If your bank approved the chargeback request, it will take up to 50 days for your money to return to your bank account.

Rocket Resume Competitors

If you want to try another resumé builder, you’ll be pleased to know that there are dozens out there that have similar features to Rocket Resume.

WebsiteTemplatesFree Version?AI Writing?Price Plans
  • Monthly: $19
  • Yearly: $60
EnhancvOver 407-Day TrialYes
  • Monthly: $25
  • Quarterly: $50
  • Bi-annualy: $80
MyPerfectResumeOver 800NoYes
  • Monthly: $25
  • Annually: $71
Resume.io18Yes (txt download only)No
  • Bi-annualy: $45
  • Annually: $75
  • Basic: $139
  • Standard: $199
  • Premium: $640
ResumeGeniusOver 550Yes (txt download only)YesYearly: $95.40
Resumaker.aiOver 850NoYes
  • Quarterly: $24
  • Bi-annually: $46

Is Rocket Resume Misleading On How Many Templates It Offers?

The company claims to have over 1 or 2 million templates to choose from. However, this isn’t exactly true. You could be intrigued at the idea of creating a unique resume branded for a fitness coach by clicking a link like this one, but in actuality, there’s nothing new or different about the templates you see in any of these links.

Rocket Resume clarifies this on an FAQ page, stating there are over a million template combinations. This means there are many options you can pick from including color, sections, and other visuals, and that combination of options counts as a “template”. If you were led to believe you could find a template that you could gravitate towards, and got let down, you can perhaps contact Rocket Resume customer support and ask for a refund.

Does Rocket Resume Have A Free Version?

Rocket Resume’s “Resume Builder” allows users to use features in order to create and edit resumés, but downloading resumés and accessing the full array of customization options and templates requires a subscription. With that in mind, you’re free to use this Resume Builder at any time, without getting the resume in return. This is done to give users the ability to design and compile an appealing-looking resumé and tempts the user to pay for a subscription in order to keep it. While you can always take a screenshot of the resumé with a shortcut command, it will only be a small image, in which text won’t be able to be highlighted, edited, or clicked on. It won’t be ideal for using as a resumé for job applications. Picks Up Where Corporations Leave Off

We at feel customers deserve a fair shake at getting a refund, and if you forget to cancel your subscription after you’re done, that Rocket Resume shouldn’t keep your money for services that don’t get used. We definitely understand your situation and can work with you to make things right.

Sign up with today so you can do something about Rocket Resume and other companies right now. Request a refund with us on our mobile app or website!

Frequently Asked Questions (FAQs)

What Are The Customer Service Hours For Rocket Resume?

Rocket Resume customer support is available on weekdays from 8:00 AM to 8:00 PM CST. On weekends, the team is available from noon to 4:00 PM CST. This applies to the company’s phone, email, and chat.

How Does Rocket Resume Appear On My Bank Statements?

Rocket Resume’s legitimate transactions will appear as either “ROCKET-RESUME.COM” or “ROCKETRESUME”. The items should be fairly easy to locate on a bank statement.

Can I Contact Rocket Resume On Social Media?

Unfortunately, Rocket Resume can’t be reached on social media sites such as Facebook, Instagram, or X. The company doesn’t have an X account, and the Facebook and Instagram pages have been abandoned since 2022. If you try to post to either of these accounts, the odds of getting a response is very slim.

How Can I Edit My Rocket Resume Document After I Cancel?

If you canceled your subscription, but still want to update your resumé, you can still do so with a third-party website such as Adobe Acrobat or PDFfiller. While you won’t be offered customization options like choosing from different fonts or colors, you can still add or remove text to the resumé as needed.

How Reputable Is Rocket Resume?

Rocket Resume is graded F by the Better Business Bureau (BBB), though it has an average of 3.39 out of 5 stars from 33 customer reviews. The company has faced 19 complaints in the past 3 years, and most of these complaints involve the user forgetting to cancel after the trial period and the company refusing to accept refunds.