How To Get A Refund From BeenVerified

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How To Get A Refund From BeenVerified

BeenVerified is a tech company that conducts background checks for users who want to learn more about certain individuals, such as job candidates, property and car owners, long-lost relatives, and more. In 2021, the company reported their services are used by over 100,000 customers with a website viewed by over 10 million monthly visitors. The company offers monthly and quarterly memberships for customers. But if you’re not satisfied with the service or can’t seem to get the results you were looking for, is it possible to get a refund? We at can help you get to the bottom of this with our comprehensive guide.

Can You Get Refunds From BeenVerified?

BeenVerified has a refund policy listed on the company website. BeenVerified customer service will grant refunds on a case-by-case basis, meaning the refund terms will depend on each customer’s circumstances and history with the platform. You will need to contact BeenVerified’s customer service to ask for this refund. No other details about the refund policy are known at this time, such as how much time you have to ask for a refund or the terms of getting either full or partial refunds.

Reasons To Get A BeenVerified Refund

Because BeenVerified is used for different purposes, there are several reasons why refunds are often asked about, as well as likely to be granted by the company. Here are some of the most common reasons BeenVerified subscribers ask for refunds:

  • Uneventful background checks: If the BeenVerified background check contains the wrong information or not enough information you need, you can request a refund and very likely get it.
  • Background checks are taking longer than necessary: If there are significant delays in receiving your results, you can consider this below your expectations or standards and this could warrant a refund.
  • Technical difficulties: If you are having problems accessing BeenVerified’s website or app and can’t use its services, this is also a good-enough reason to request your money back.
  • Unsatisfactory customer service: You can also request a refund if the customer service doesn’t meet your expectations and fails to help solve a problem that you might have with the service. Customer service should always be part of a good user experience.
  • You change your mind: If you have just subscribed to BeenVerified but have yet to run a background check, you might be able to get refunded. This reason likely won’t be accepted if you’ve already started a background check.

BeenVerified Customer Service Contact Methods

There are many methods to get in touch with BeenVerified customer service and request a refund. With all these options available, you can choose the one that’s most convenient to you.

BeenVerified customer service can be reached in the following ways:

Contact MethodLink/Number/Address
Online Contact Form
Live Chat
Phone Number1 (844) 823-2869
Fax(212) 813-3276
MailBeenVerified, LLC MSC - 149098

P.O. Box 105168

Atlanta, GA 30348-5168

While BeenVerified is also active on social media channels such as X and Instagram, the handler of these channels will instruct users to write to to proceed.

Refund Request Denied? Turn to

If BeenVerified turned down your refund request, you can always try to file a bank chargeback with All you have to do is explain why you’re entitled to a refund, and we’ll write a letter to your bank on your behalf requesting a chargeback.

Here’s’s key features:

  • Professional AI writing: Our AI companion will write a letter with all your crucial information in mere minutes.
  • Reason code: We’ll include a reason code that is related closest to your situation, which is necessary for the chargeback to take place.
  • Online filing anywhere: You can request a chargeback anywhere and any time, either on your computer or smart device. This can save you a trip to the bank as well as fuel in your tank you’d need to drive there.

We’ll notify you if your bank approves your request, which can appear on your next bank statement. If approved, it should take up to 5 business days for your account to receive your funds.

Can I Get A BeenVerified Refund On The Google Play Store Or Apple App Store?

If you have purchased a subscription using either the Apple App Store or Google Play Store, you’ll need to initiate a self-service refund from whichever company’s storefront you used. So if you’ve bought a BeenVerified subscription on the App Store on your iPhone, you’ll need to get assistance from Apple — don’t bother with either BeenVerified or Google.

For App Store purchases, here’s how to request a refund:

  1. Visit
  2. Click on “I’d like to” and choose “Request a refund”.
  3. Choose the reason you want to get a refund.
  4. From the list of eligible purchases, look for and select BeenVerified.
  5. Click on “Submit”.

Within the next 48 hours, you should get an email from Apple entailing the next steps.

For Google Play Store purchases, here’s what you need to do for a refund:

  1. Visit
  2. Click on “Request a refund”.
  3. Log into your Google account, if necessary.
  4. Find the BeenVerified purchase and select it.
  5. Click on “Refund”.

Whereas Apple will get back to you in up to 2 days, Google might take 4 days to contact you regarding what happens next.

Is BeenVerified A Reputable Company?

BeenVerified currently has a 3.4-star rating on TrustPilot. The website deems the company is one of the best in information service, search engines, and software. While disgruntled customers do impact BeenVerified’s star rating, the company responds and tries to work towards more favorable outcomes for those customers. While some reviewers believe that BeenVerified is “fraudulent”, it’s not really a rampant problem, and the company offers many ways to get in touch with its customer service.

How To Talk To A Human On BeenVerified’s Chat

Chatting online with a BeenVerified human representative is actually easy and quick to do. So long as you’re reading this page within BeenVerified’s regular work hours, it’s the most-recommended method of contact, as you can get fast service while also using your computer or phone screen.

Here’s what you need to do to chat with a BeenVerified representative.

  1. Visit
  2. Click on “Activate Chat” or the purple button on the bottom-right corner of the screen.
  3. Click on “Talk to a human”.
  4. Provide your name, email address, and member ID.
  5. Wait to be connected to a representative.

Does BeenVerified Have A Free Trial?

BeenVerified offers a 7-day trial for just $1. During this trial, you can conduct 100 reports. Once the 7 days are up, the trial membership will automatically renew into a regular membership, so be sure to cancel while you are still in the trial period. If you already have a BeenVerified account, you’ll need to sign up with a new email address to receive the trial offer.

Currently, there are no trials that BeenVerified offers that are completely free and don’t require a credit card.

Settle All Your Refunds With

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Frequently Asked Questions (FAQs)

Does BeenVerified Dispute Chargebacks?

If BeenVerified knows a chargeback has been fulfilled, the company will suspend the account of the user who conducted it. The company will try to appeal the decision, but the worst that could happen to you specifically is that you won’t be able to use your BeenVerified account again, which won’t matter if you wish to move on anyway.

How Can I Cancel My BeenVerified Account?

To cancel your BeenVerified account, simply log into the BeenVerified website. Once logged in, click “Contact Us”, followed by “Cancel My Account”. The company will receive your request and email you shortly with the next steps. Alternatively, you can cancel your account by reaching out to BeenVerified’s customer service, either via email, chat, or phone.

What Are BeenVerified’s Customer Service Hours?

BeenVerified customer service’s hours vary depending on the method of contact. According to the company’s Contact Us page, the online chat hours are listed from 6:00 AM to 11:30 PM EST — likely every day of the week.

For phones, the FAQ page mentions that company phone lines are monitored “during normal work hours.” It isn’t specified what the company’s work hours are at this time, but you can always try to call in between 8:00 AM and 6:00 PM on regular weekdays.

What Do I Need To Contact BeenVerified For A Refund?

To ensure you’re a legitimate user, BeenVerified will need your name, email address tied to your account, and your 9-digit member ID. If you are emailing BeenVerified customer support, be sure all three things are mentioned in your email so your inquiry can be quickly moved along.

Can I Still Use BeenVerified After I Cancel?

After you cancel your BeenVerified subscription, you’ll still use the website and have access to the searches and reports that you have remaining in your balance. You have until the end of the billing term to use your reports, or they will disappear at the end of your billing term. Reports do not roll over after each term and will reset, so you won’t get extra reports if you decide to rejoin BeenVerified in the future.