How To Get A Refund From Instacart

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The Fastest Way To Get A Full Refund From Instacart

Instacart is a grocery pickup and delivery service ideal for customers who aren’t able or don’t have the time to shop for groceries. When you place an order, an Instacart shopper purchases your food and takes it to your home. Founded in 2012, Instacart is available at over 300 grocery stores and retailers in America.

However, if something’s wrong with your Instacart order, who can you escalate the problem to? Fortunately, we at have the answers to all your Instacart refund questions.

Can You Get An Instacart Refund?

It will happen from time to time. Instacart shoppers will forget items on the shopping list or delicate items like eggs can break on the trip home. When this happens, you have the right to a refund and Instacart acknowledges this. Simply contact Instacart so they can sort your issue out with you.

About Instacart Refunds

After being granted a refund, it will take Instacart 5 to 10 business days for the money to return to your bank account or credit card.

If you request a refund within 24 hours of your order, however, you’ll be granted a “same-day refund”. This refund will be given to you as soon as possible, and consists of a part of the original refund. So if you request a refund of $50, you get a same-day refund that’s worth $10, and the remaining $40 will consist of your normal refund. Thus, if you need some of that money back now, that’s where the same-day refund comes in.

Can I Return An Item To The Store If I Purchased It With Instacart?

You can still return items to the grocery store if you’ve used Instacart to purchase them. Essentially, when sending an item back to the grocery store, Instacart adheres to the store’s return policy. Whether your store will accept the return depends on the following:

  • How long ago the item was purchased
  • If the item is eligible for a return
  • If the item is in new, unopened condition

Refer to your store’s return and refund policies to check if the item you want a return on can be. Usually, grocery stores will accept returns on food items if the food is damaged or inedible.

How To Request A Refund On Instacart

If you’re looking for how to get a refund on Instacart, you can do so either on the Instacart website or app.

Here’s where desktop users need to go for ask for a refund:

  1. Visit the Instacart website and log in.
  2. Click the “☰” list icon on the upper-left corner of the screen.
  3. Click on “Your orders”.
  4. Locate the order you want a refund for.
  5. Click on “View order detail”.
  6. Click on “Need help with something?”.
  7. Click on “Request refund”.
  8. Follow the steps to submit your refund request.

After submitting your refund request, Instacart should email you the terms of the refund and when to expect the money to go back into your bank account. The company should also mention same-day refund terms and how to check for refund updates.

Using For An Instacart Refund

Is Instacart not honoring its refund policy? We can step in and help you get your money back. We’ll contact your bank and give them a strong case to initiate a chargeback.

Here’s what we do at

  1. We listen to your feedback and want to be sure you tell a very insightful story.
  2. We choose a bank chargeback code necessary for the refund to happen.
  3. We use our AI bot to compile a well-crafted letter for your bank.
  4. We send the letter to your bank where a teller will make the final call on your refund.

It’s a very simple process where we’ll do all the heavy lifting for you. If your bank approves your refund, your funds will return to your account in 3 to 5 business days.

How Much Time Do I Have To Request An Instacart Refund?

Instacart allows customers up to 7 days from the order date to request a refund. For instance, if you order fruit and you see it’s bruised a few days later, you have a few more days to ask for a refund. When it comes to food orders, this is very generous. However, you only have 24 hours to get your “same-day refund”.

How Can I Contact Instacart?

There are multiple ways in which you can reach out to Instacart customer support for assistance. Reach out to Instacart either by phone, email, live chat, or social media for assistance. Here's how you can contact Instacart at each contact method:

Instacart Phone1 (888) 246-7822
Instacart Live Chat
Instacart on X
Instacart on Facebook
Instacart on Instagram

For the fastest customer service, call the Instacart customer service number. You’ll get your problem straightened out within an hour if phone lines are open as you’re reading this.

If your matters aren’t so urgent, you can write to Instacart in the other aforementioned methods listed.

Can I Get A Refund For Instacart Plus?

If you’re subscribed to an Instacart Plus subscription, you can be eligible for a refund. To get a refund, you must have never used the subscription to place orders at your store, and it must be within 5 days since you first subscribed. Contact Instacart customer service to ask for your refund.

If you’re on the fence with canceling Instacart Plus, here are some of the benefits the plan comes with:

  • Decreased service fees
  • 5% credit for all pickup orders
  • $20 off renewal fees for Costco members
  • 12 months of free deliveries for Chase members
  • Free Peacock subscription until you cancel

Make Your Official Plan B

Whether you want to dispute grocery orders, streaming subscriptions, or concert ticket purchases, has you covered! Fifteen minutes can go a long way in keeping your hard-earned money in your pocket.

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Frequently Asked Questions (FAQs)

Are Same-Day Instacart Refunds Important?

Same-day Instacart refunds are not all that necessary, if you can wait for the entirety of your order to get refunded. Same-day refunds don’t mean you get refunded more money, but you get a portion of your money back early. If you need some of the money back urgently, feel free to take advantage of the “same-day refund”.

How Do I Reach Out To Instacart On Social Media?

To contact Instacart customer service on X, Instagram, or Facebook, send the account a private or direct message. You won’t have to follow the account to do so. After you send a message, a specialist should read and respond to the message right on the social media platform of your choosing.

Can I Contact My Instacart Delivery Driver?

You can text message your Instacart delivery driver while or after the driver shops for your items. To contact your driver, log into the Instacart website, then go to “My orders”. Then, find the current order and click on “View order details”. On the left-hand side of the screen, you should see your driver’s avatar and name. Click on the green speech bubble button next to the name to open a chat box. You can send your driver messages if you need help.

Should I Choose An Instacart Credit Or A Refund?

Rather than a cash refund, you can also choose to get a credit for your Instacart order. With a credit, you can get food items for free for the value of the items that you rejected. For example, if you bought a pack of batteries that didn’t work, you can ask for a credit that’s worth the price of those batteries. The credit will go towards your next purchase, and it’s something worth considering if you plan to use Instacart again in the future.

When Are Instacart’s Phone Customer Service Hours?

Instacart’s phone customer service is available 24 hours a day, 7 days a week. Peak hours of the day include afternoons and evenings. Thus, if you call within these times of day, expect a lengthy wait on the phone to speak with a representative.