How To Get A Refund From Shopify

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How To Get A Fast And Easy Shopify Refund

Shopify is an eCommerce platform where business owners can manage sales, activity, and other business metrics all on one website. Shopify has nearly a ⅕ share in the entire eCommerce market and has helped serve over 700 million customers since 2024.

Though if you aren’t pleased with Shopify’s subscriptions, or you can’t afford to continue Shopify, you’re likely wondering what you can do to get your money back from the tech company. Fortunately, we at have the answers to all your big questions.

Can You Get A Shopify Refund?

According to Shopify’s Terms of Service, the company doesn’t allow refunds for Shopify subscriptions. While Shopify deems you as a business owner to have responsibilities to create your own refund policy for others to follow, Shopify does not have a policy itself.

Shopify staff have stated that the team is open to listening to Shopify users and considering making exceptions for refunds on a case-by-case basis. Users who want refunds on subscriptions are encouraged to contact Shopify’s Customer Support.

How To Contact Shopify

Shopify’s primary method of contact is through its Help Center on the website. The site is replete with articles and text, but reading it all won’t reveal how to ask for a refund or how to contact a specialist.

Instead, here’s what to do when you visit the Help Center:

  1. Log in with your Shopify account.
  2. Address the chatbot on the right side of the screen.
  3. Type “contact” and send the message. You don’t need to type a whole question or phrase.
  4. The chatbot will ask you which store this refers to. Select your store.
  5. Click on “Chat with a Support Advisor”.

In a few minutes, a human should be responding to your messages on the chat box and will take your refund inquiry.

Why Doesn’t Shopify Allow Refunds?

Shopify doesn’t allow refunds for the most part due to the fact that business owners use the platform to make money. If Shopify allowed users refunds on subscriptions, it could be very easy to see how businesses can make a fortune on the platform in the first month and then cancel and ask for a refund, meaning they wouldn’t even need to pay anything. The company likely sees there would be an exploit for businesses to get money while Shopify would lose money from running their website and services only for businesses to take back their expenses. The same business could repeat the same process over and over by signing up for new accounts or deactivating and reactivating the same account repeatedly. As mentioned previously, refunds aren’t always out of the question, and with this bit of information, business owners are more likely to get a refund if the business can prove it hasn’t used Shopify or is failing to make any sales with Shopify.

Make A Chargeback More Likely With

Is Shopify refusing to refund you after wasting your money? No problem! can help you get another chance at getting your subscription money back to you. We contact your bank and build a strong case for your chargeback to happen.

Here’s what happens when you use

  1. You have a chance to tell your story and why you feel you deserve your money back.
  2. We take that story to write up a formal letter to your bank to request a chargeback.
  3. We’ll include a chargeback code needed for the chargeback to take place.
  4. We’ll send the letter and code to your bank where they’ll make a decision.

It’s a very fast process and we’ll do the heavy lifting for you. In a few days, we’ll let you know whether or not the bank will approve your refund request.

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About Shopify’s Customer Support

There are many ways in which you can get in touch with Shopify personnel if you want to request a refund. Whether you want your situation resolved right away or are more comfortable using certain methods than others, you can choose from this list of contact pages in order to speak with a Shopify specialist.

Contact Method
Phone Number1-888-746-7439

While Shopify does have other social media accounts, the Instagram account doesn’t respond to customer inquiries, while the Facebook account hasn’t been active since 2022.

Which Shopify Contact Method Is Best?

When it comes to contacting Shopify through live chat, email, phone, and on X, there are a few key points for you to consider:

  • Live chat is the fastest way to get in touch with a Shopify representative.
  • Phone representatives seem to be the most helpful regarding Shopify issues.
  • Email gives you the chance to provide the most detailed messages helpful to Shopify, but provide the longest response times.

If you want the best overall way to contact Shopify, call them at 1-888-746-7439. While you might have to wait to speak to someone, they may be the most helpful, you can explain your situation clearly to them, and they’ll be able to resolve the problem or help you get what you need relatively quickly.

Can I Downgrade My Shopify Subscription?

If you’re looking to downgrade your plan to save money, you will need to contact Shopify customer support. Shopify does allow customers to downgrade to a lesser plan, but usually, a specialist will walk you through the best option for your situation.

Most of these options are available to new customers on signup along with potential deals and promotions along with them.

  • Starter - $5 per month
  • Pause and Build Plan - $14 or less per month
  • Basic - $39 per month
  • Shopify - $105 per month
  • Advanced - $399 per month
  • Shopify Plus - $2,000 per month
  • Custom Plan - Any price

The only plan that you can switch to on your own is the Pause and Build Plan. This plan is ideal for taking your store offline while you make changes to it before you run it back online again. If you’re not looking to cease business for the time being, don’t switch to this plan.

Custom plans are Only available after consulting with Shopify’s customer service.

How Do I Take Advantage Of The $1 Monthly Plan?

Shopify has a promotion where new members can enjoy the first 3 months of their subscriptions for just $1 a month. This deal is only accessible to new members.

In order to take advantage of this deal, you must start a new store. If you want to migrate everything to the new store, Shopify has instructions for how to do so, but it’s not a guarantee that it will work for $1 accounts.

What Are Shopify’s Customer Service Hours

Shopify’s customer service is available 24/7. Whenever you need to call the company by phone, you’re sure to get a representative who is willing to help.

Frequently Asked Questions (FAQs)

How Long Does It Take To Get A Shopify Refund?

Since Shopify doesn’t have a refund policy in place, it’s unknown how much time it takes for refunds to appear back in users’ bank accounts. If you’re granted a refund, refer to a Shopify email you received to realize when to expect your refund.

How Do I Cancel My Shopify Subscription?

You can cancel your Shopify subscription once you deactivate your store. When you deactivate your Shopify store, you won’t need to do anything to have your subscription canceled and Shopify will end your plan for you. Your store can be reactivated at any time.

How Do I Email Shopify Regarding A Refund Request?

You can contact Shopify’s support email address by writing a letter to However, there is no guarantee that the support team will grant your request. The company states that refunds aren’t accepted, but they do listen to each inquiry, so exceptions here and there are made.

Do I Pay Shopify At The End Of My Free Trial?

If you’re on a Shopify free trial, you won’t have to worry about being locked into a subscription or plan. Because you didn’t enter your credit card details, your account will be in an inactive state after the free trial is over. From there, you can decide to either pay a subscription or move on.

Can I Get A Shopify Refund If I Didn’t Use My Subscription?

Shopify explicitly states in the company Terms of Service page that subscriptions are non-refundable. If you can prove you didn’t use your subscription, however, or accessed your account in any way, the company might be able to make an exception for you. Request a refund by sharing your experience with a Shopify representative at 1-888-746-7439.