How To Get A Refund From Uber Eats

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The No. 1 Way To Get Your Money Back From Uber Eats

Uber combined its industry-leading taxi services with food delivery to create Uber Eats. The company partners with local and fast-food restaurants to deliver meals to customers. Around 500 million people worldwide have used Uber Eats at least once, with over a third of them coming from the United States alone.

However, if something’s wrong with your order, what can you do, and does the blame lie on Uber Eats or the restaurant? We at can show you a comprehensive guide to learning the ins and outs of the Uber Eats refund policy.

Can I Get An Uber Eats Refund?

Uber Eats will grant refunds for customers who aren’t satisfied with their orders. If you receive an order and something’s wrong with it, the company encourages you to contact customer service to see what can be done about the transaction.

These policies are on par with Grubhub and DoorDash, in which restaurant owners partner with them, knowing the risks involved if something’s wrong with orders that get delivered.

Reasons To Get An Uber Eats Refund

Customers ask for refunds for a lot of reasons. Depending on the severity of the issue, Uber Eats may decide to hand out a full or partial refund for one of the following reasons.

  • Food was cold, burnt, undercooked, or damaged.
  • The order was wrong or items were missing from it.
  • Condiments, cutlery, and napkins were missing.
  • The customer had a problem with the delivery driver.
  • The delivery was late.
  • The order was never made or never arrived.

Most of these factors can come from the restaurant, though Uber Eats will still grant you a refund. When a refund happens, Uber Eats deducts money from the order. If the restaurant was at fault for causing the refund, whatever is left, if anything, goes to the restaurant.

How To Contact Uber Eats

There are multiple ways in which you can get in touch with a specialist at Uber Eats. These methods are as follows:

Contact MethodHow To Contact
Customer Service Phone NumberCall 1-800-253-9377.
Website Contact FormVisit
Uber Eats AppOpen the Uber Eats App on your mobile device.
Uber Support on XLeave a direct message at
Uber Eats on InstagramLeave a direct message at
Uber Eats on FacebookLeave a direct message at

Each contact method should allow you to communicate with a specialist fairly quickly regarding a past order.

Uber used to have a support email line, but they have since discontinued the email address. If you’re looking towards writing a personalized message to Uber or Uber Eats, certainly check out one of the social media options above.

How To Request A Refund On The Uber Eats App

Requesting a refund on the Uber Eats app is similar to requesting a refund on the company website. If you’re not sure how to get help, here’s what you need to do:

  1. Open the Uber Eats app on your mobile device.
  2. Tap on the “Account” icon at the bottom of the screen.
  3. Tap on the “Help” tab.
  4. Tap on “Help with an order”.
  5. Tap on “Past Orders”.
  6. Select your order.
  7. Select the problem with your order.
  8. Enter any detail on the order.
  9. Tap “Submit”.

Uber Eats will receive your message and follow up with you either through the Uber Eats app itself or through SMS text messages.

How Much Time Do I Have To Request An Uber Eats Refund?

As stated on the Uber Eats website, requesting help within 48 hours since your delivery offers the best customer service for your order possible. After 48 hours, it remains to be seen what the company can do about your order.

We recommend not waiting to contact Uber Eats, though, as you’d like to get your order problems resolved as soon as possible.

Uber Eats Can Still Let Us Down

Uber Eats won’t grant refunds all the time, however. Some customers even question if human specialists are reviewing these orders or communicating with the customers themselves.

News and viral stories pop up from time to time about how Uber Eats denies refunds despite customers proving that items are missing from their orders, food is inedible, and even if restaurants admit to mistakes.

When this happens, you can simply ask the restaurant for a refund if Uber Eats won’t cooperate.

How To Get Help With

If neither the restaurant nor Uber Eats wants to oblige to your refund request, you can turn to We’ll get in touch with your bank and they’ll see what they can do about your transaction. works like this:

  1. Register for an account.
  2. Contact us and explain why you’re entitled to a refund.
  3. We’ll write a carefully crafted letter and state the most appropriate reason code required for the chargeback to take place.
  4. Your bank should email you regarding a decision on the Uber Eats refund.

We got your back! If your bank accepts your refund terms, expect your money to return to your account in 3 to 5 business days.

Can I Call The Restaurant Instead Of Uber Eats?

Uber Eats still allows customers to contact the restaurant regarding order problems. If you do this, you count on the restaurant manager to give you a refund, and he or she might have their own refund policies that you must abide by. It’s not as complicated as one may think.

If full or partial refunds are accepted by the manager, the manager will log the refund information into Uber Eats or cancel the order if the manager agrees to refund the customer personally.

What Does Everybody Want?

We at feel every customer deserves a fair chance at a refund. We help customers get those refunds when companies like Uber Eats, Netflix, Steam, and PayPal drop the ball.

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EntertainmentOnlyFans refundAudible refundTicketmaster refundDisney refundEventbrite refund
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GamingRoblox refundRiot refundPlayStation refundXbox refundNintendo refund
Online ServiceGrammarly refundAmazon refundShopify refundLyft refundChegg refund


Netflix refundSpotify refundHulu refundApple refund YouTube refund
TravelFrontier Airlines refund Delta Airlines refundUnited Airlines refundAirbnb refundAmtrak refund

Frequently Asked Questions (FAQs)

Can I Dispute An Inaccurate Order Amount On Uber Eats?

You can dispute an Uber Eats order if you feel you were overcharged. To do this, go on the Uber Eats app or website and navigate to your past order. Choose “Inaccurate” as the reason you want to escalate the problem.

Can I Cancel Orders On Uber Eats?

You can cancel an order on Uber Eats if your order is still being made. It can’t be canceled once the order is on its way to your address.

To cancel your order, open the Uber Eats app and navigate to your “Current Orders”. You have the option to cancel the order if you’re not able to receive the food or plans have changed on your end.

Can I Get A Refund On Uber One?

Uber One Subscribers are eligible for a refund. As read on the Uber One website, customers can qualify for a refund if they cancel an annual membership within 30 days of subscribing and have never used the subscription on Uber Eats deliveries or Uber fares.

Why Was I Charged $1 After Starting My Uber Eats Free Trial?

If you notice an Uber Eats charge that’s worth $1 in your bank statements, that’s a one-time process to ensure your account details are legitimate. This charge will disappear from your account shortly after and you’ll never need to pay this fee.

Does Uber Eats Fine Me For Canceling An Order?

Uber Eats may process a cancellation fee if you cancel your order while it’s in the middle of being prepared. The fee is done to compensate for labor costs and resources used when making your order. This fee is often in the ballpark of $3 to $5.