How To Get A Refund From PlayStation

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The No. 1 Way To Get Your Money Back From PlayStation

After partnerships with Nintendo and Sega fell through in the 90s, Sony decided to manufacture their own console. Since then, the PlayStation brand has become a gaming trailblazer, with nearly 600 million PlayStation consoles having sold. The latest console, the PlayStation 5, features hits like Marvel’s Spider-Man 2, God of War: Ragnarök, and Gran Turismo 7.

But if you’re not satisfied with a recent PlayStation purchase, what happens if you want a refund? Can Sony honor refunds for in-store or online purchases? We at have all the answers to frequently asked questions from PlayStation gamers.

Can I Get A PlayStation Refund?

PlayStation has outlined a refund policy on the official website. Under specific circumstances, the company will allow refunds on digital goods purchased on the PlayStation Store marketplace either on a PlayStation console or on

When it comes to physical goods purchased on the PlayStation website, such as consoles, controllers, and game discs, consumers have 30 days to request a refund to get one.

What Digital Goods Are Eligible For A PlayStation Refund?

When discussing digital content bought on the PlayStation Store, the following content is eligible for a refund:

  • Full PS3, PS4, and PS5 games
  • Add-on content, such as extra characters or levels for a game you currently own
  • In-game consumables, such as extra currency
  • Season passes
  • Content bundles
  • PlayStation Plus subscriptions
  • Pre-ordered content

Regardless of the type of content, price, developer, or other factors, the content can be refunded. For instance, if you purchase the Mortal Kombat 1 Premium Edition which is priced at $109.99, you can request a refund to have all that money go back into your bank account.

How Do I Request A Refund On Digital PlayStation Content?

While competitor Microsoft allows gamers to start “self-service refunds”, Sony’s process isn’t as convenient at this time. You’ll need to contact Sony PlayStation’s customer service. You’ll be directed to a live chat where you can send messages one-on-one with a PlayStation representative.

Here’s how to reach a PlayStation representative:

  1. Visit PlayStation’s Contact Us page.
  2. Click on the “PS Store & Refunds” panel.
  3. Click on the “PlayStation Store refunds” button.
  4. Click on the “Refund Assistant” panel.
  5. Click on the blue button that appears on the bottom right corner of the screen.
  6. Enter your first and last name, then click on “Start Chatting”.

You won’t really start chatting, though. You’ll have to wait a while before a representative is available to address you, which might take up to a half hour to an hour depending on the time of day. But so long as the content was just recently purchased, your refund request will more than likely be granted.

Don’t Have The Time Get Help With

Sometimes, PlayStation will deny refunds for reasons we won’t understand. When this happens, you can get another chance at a refund with! We’ll contact your bank so that Sony doesn’t have the final say in your refund request.

This is how works:

  1. You create your account.
  2. You tell us your experience with your PlayStation purchase and why you feel entitled to a chargeback.
  3. Our personalized AI will use your feedback to draft you a unique letter to your bank, including a reason code crucial to secure your refund.
  4. Your bank will receive your letter and make a decision on your case.

It’s a very swift process! Odds are, you may get a refund with faster than getting it processed with PlayStation customer service.

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Reasons To Request A PlayStation Content Refund

If you have a feeling you’re going to just waste your time trying to get a refund, you’d be pleased to know that PlayStation will accept refunds for many different reasons. Continue to request a refund if any of these scenarios apply to you:

  • You change your mind on your PlayStation purchase
  • You accidentally purchased the content
  • You purchased content for the wrong game a game you don’t own
  • You purchased the wrong content
  • The content doesn’t work

It happens a lot from time to time when a consumer goes to buy an item, and a second item such as a full-priced game is in the cart without the consumer’s knowledge until both items have already been purchased.

Can I Get A Refund For PlayStation's Digital Movies And TV Shows?

PlayStation no longer accepts returns for movies and TV shows. While customers have been able to purchase video-form content in the past, you can no longer purchase movies and TV shows from the PlayStation Store, as the brand now focuses on streaming apps like Netflix, Hulu, and Disney Plus.

Can I Get Refunded If I Already Used The Content?

PlayStation doesn’t specify if you can get a refund for content you’ve used or games you play. A rule of thumb that other companies have outlined, such as Steam, Microsoft, and Meta, is that 2 hours is the limit you can use the content until the refund window is closed.

For instance, if you recently purchased Horizon: Forbidden West, you have 2 hours to play the game to decide if you want to keep the game. Of course, the 14-day refund rule is also applied here, so you still have 14 days to play for less than 2 hours to try the game out.

How Much Time Do I Have To Return A Game I Pre-Ordered

PlayStation knows that pre-orders that are close to release dates can be a complicated matter. Here’s the compromise that Sony has come up with:

Pre-Order ScenarioCancellation Terms
Content that was pre-ordered longer than 14 days before the release date.Cancel any time before the release date and get a refund.
Content that was pre-ordered 14 days or fewer before the release date.Return or cancel the game 14 days after the pre-order date and get a refund.

For those who are confused with pre-order dates and release dates, release dates refer to the day that a game is first available. For example, the release date for Stellar Blade is April 26, 2024. If you pre-order the game before then, such as April 1st, that would be your personal pre-order date.

Are There Other Ways I Can Ask PlayStation Or Sony For A Refund?

There’s no way to ask Sony or PlayStation for a refund on digital content aside from Sony’s customer support website. While PlayStation customer support is on X and other channels, you’ll be redirected to the PlayStation website if you ask about refunds.

Frequently Asked Questions (FAQs)

What Is The PlayStation Customer Service Phone Number?

PlayStation’s customer service number is 1-800-345-7669. Phone representatives are available from 8:00 AM to 8:00 PM PST. While it wouldn’t hurt to call PlayStation regarding refund requests, the live chat on the PlayStation website may still be your most recommended option.

How Long Does It Take To Receive A PlayStation Refund?

After your PlayStation refund is accepted, it should take up to 7 business days for the money to be returned to your credit card or bank account.

Can I Get A PlayStation Gift Card Refunded?

PlayStation gift cards aren’t mentioned in the company’s return policy. For physical gift cards, refer to the refund policy of the store where you purchased the card from.

Does PlayStation Have 24/7 Chat Support?

PlayStation’s customer service operates a live chat team 24 hours a day, 7 days a week. At one point, hours were limited from 6:00 AM to 10:00 PM PST on weekdays and 7:00 AM to 8:00 PM PST on weekends, but that has since changed. Feel free to chat with PlayStation any time of day that's most convenient for you.

Can I Refund Virtual Currency Packs On PlayStation?

Virtual currency packs can’t be returned and refunded once you’ve started the game and the currency has been loaded in your balance. If you’ve purchased the pack and have yet to start the game, however, you can contact PlayStation customer service and inquire about a refund. From there, PlayStation should be able to reverse the transaction and remove the pack from your account before you play the game again.