How To Get A Refund From Audible

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The Easiest Way To Get Money Back From Audible

Founded in 1995, Audible is an audiobook distributor where customers can purchase audio versions of new and classic books. From historical dramas from the late Arthur Miller to fantasy fan favorites from J.K. Rowling and George R.R. Martin, there are stories for everyone on this Amazon-owned website.

But if you’re looking to get a refund from an Audible purchase, you’re probably wondering if getting your money back is possible. We at can explain what happens when you want a refund and what your options are.

Can You Get An Audible Refund?

Audible has outlined its Conditions Of Use page. The page states that you can’t get any money back on the following items:

  • Purchased books
  • Subscriptions
  • Memberships

Refunds aren’t possible in most cases, even if the content was purchased with your debit credit card. Amazon changed this policy in October 2022, so while refunds used to be an easy thing on Audible, that’s not the case anymore.

In short, refunds are possible, but there are only two ways to get one, and they probably don’t relate to most customers who want their money back from the website.

Audible Refund Scenarios

There are two kinds of purchases that you may be able to get a refund for.

The first method, and only instance in which Audible allows a cash refund, is if you purchase the audiobook as a gift. If the gifted content has never been accessed within 365 days, you can have it returned and you’ll get your cash back.

The second method is if you’ve purchased a subscription on a third-party app store front, such as the Apple App Store or Google Play Store. You can request refunds without Amazon or Audible’s involvement. Keep in mind that this doesn’t guarantee your refund will be granted, and Apple or Google can take the Audible refund policy into account when making a decision on your refund.

How To Return An Audible Audiobook And What Happens Afterwards

If you want to return an audiobook on Audible, there’s a simple way to do this. Keep in mind, however, that the audiobook must never be opened. Otherwise, you won’t be able to return the book unless there were technical problems with the book itself.

Here’s how to return an audiobook on Ausible’s website:

  1. Log into Audible.
  2. In the main menu, click on your username in the upper-right corner of the screen.
  3. Click on “Account details”.
  4. Click on “Purchase history”.
  5. Find the book you want to return.
  6. Click on “Return this title”.

Alternatively, you can return your audiobook by going on Audible’s website on a mobile web browser, though the procedure is slightly different. There is no “Account details” step, so when clicking on your username, you can go straight to your purchase history.

Once your return goes through, you get a virtual currency known as a credit, which will be added to your balance.

Requesting Audible Refunds With Apple and Google

Audible purchases on app storefronts work differently from ordering on the Audible website. You’ll need to contact Apple or Google to get your refund since that’s the company you sent your money to.

If you subscribed to Audible on Google Play, you have 7 days from the purchase of the billed date to request a refund. So if you subscribed to Audible using Google Play on Tuesday at 12:30 PM, you have until next Tuesday at 12:30 PM to request your refund. While Apple doesn’t mention deadlines for App Store purchases, we recommend you request your refund as soon as possible. Here’s how to ask for your refund on the App Store or Google Play Store:

App Store
  1. Visit Apple’s Report A Problem page.
  2. Click on "I'd like to,".
  3. Click on "Request a refund."
  4. State the reason why you’re requesting a refund.
  5. Click on “Next”.
  6. Select the Audible subscription.
  7. Click on “Submit”.
Google Play Store
  1. Visit Google Play’s Refund Request page.
  2. Click on “Continue”.
  3. Verify you’re using the right Google account.
  4. Browse through your most recent Google Play purchases.
  5. Find the subscription you want to return and click on “Refund”.
Audible WebsiteN/A

If you’re granted a refund, Apple will return your money in 1 to 2 business days. It may take up to 4 days for Google to do the same.

Audible Credits Explained

Credits are virtual tokens used to purchase Audible audiobooks or podcast episodes. With credits, you have 365 days to redeem it, or it will disappear from your balance. When you subscribe to Audible, you receive credits every month. Typically, one book costs one credit. When you return a book, you get one credit back into your account. Credits have no monetary value, so unfortunately, they can’t be refunded or redeemed for cash.

Using For An Audible Refund

If you’re out of alternatives for getting a refund from Audible, you can turn to Rather than contacting Audible, we will write a letter to your bank and build a strong case for why you deserve a refund. has a 4-step refund request process for all its members. It goes like this:

  1. Get your account on the website.
  2. Tell us what happened with Audible and give us the juicy details.
  3. Our professional AI will write up a formal letter along with a reason code necessary to make your refund happen.
  4. Your bank will receive our letter and make a decision after reviewing your case.

If your bank approves your refund, it will take around 3 to 5 business days to see your money added back to your account balance.

Audible Competitors

Of course, there are other platforms in which you can purchase audiobooks or buy audiobook subscriptions. Here are some Audible alternatives to keep in mind the next time you want a story, as well as each company’s stance on refunds.

  • - Refunds within 6 months of purchase.
  • Chirp - Refunds within 45 days of purchase.
  • Everand - Refunds within 30 days of purchase.
  • Hoopla - Refunds within 21 days of purchase.

How Can I Contact Audible?

There are multiple ways you can get in touch with Audible if you have any questions or concerns.

The top two ways to get in touch with Audible is to chat with the team live or call the team by phone. Visit this link to go to their Contact Us page. From there, choose a topic and pick the option and select an option in the drop-down menu. Two buttons should appear for live chat and phone, respectively. If you choose the phone option, you’ll receive the number 1-(888)-283-5051 to call. A different way to contact Audible is on X. Visit Audible’s X page and leave the account a direct message. An Audible specialist should get back to you in a few hours if not overnight.

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Frequently Asked Questions (FAQs)

Can I Call Audible Customer Service For A Refund?

Audible customer service can be contacted over the phone by calling 1-(888)-283-5051. When you call this number, you’ll be placed on hold indefinitely until you’re in the front of the queue for the next available representative.

Can I Contact Amazon For An Audible Refund?

While Amazon fully owns Audible, Audible works independently from Amazon. You’re free to contact Amazon for transactions from physical books and Kindle purchases, but Amazon won’t be able to help you with Audible transactions.

Can I Still Access My Audible Purchases After I Cancel My Subscription?

After you cancel your subscription with Audible, you can still access Audible content you’ve either purchased with cash or Audible credits. For example, if you are currently reading The 5 AM Club by Robin Sharma, then you cancel your Audible subscription without finishing your book, you can still finish it and even restart it on any devices you have Audible installed on. You keep every audiobook you purchase or exchange for credits unless you return them.

Can I Get A Refund On Pre-Orders If The Audiobook Released At A Discount?

Sometimes, customers will pre-order an audiobook, and then on the day the book goes on sale, the price goes down but the customer pays the pre-order price. When this happens, you should be able to get a refund for the difference in price. Contact Audible to request a refund in this instance.

Can I Email Audible For A Refund Request?

Currently, Audible doesn’t have an email address on file or a means to leave the company a message if you have concerns over refunds or purchases. Click here to contact the company on live chat or by phone, or go to Audible’s X page to leave the account a text message.