How To Get A Refund From AMC

Editorial Note: These articles reflect the opinions of's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem. is not a legal firm and does not hold a license to practice law. is a website that provides legal information and self-help.

The Easiest Way To Get Money Back From AMC

AMC Theatres is a movie theater chain that currently has the most theaters and screens in the United States. The first theater launched in Kansas City in 1962, and the company now leads all theater chains in market share.

If your movie plans have changed or you’ve had a less-than-favorable experience at the theater, you’re likely wondering how to get an AMC refund. Not to worry! We at can explain AMC’s refund policy in our comprehensive guide.

Can I Get An AMC Refund?

AMC outlines its refund policy on the company website. You can get refunds on movie tickets so long as you cancel ahead of the printed showtime.

Here is a complete list of items at AMC Theatres that can be refunded:

  • Refundable movie tickets
  • Food and beverages
  • In-store merchandise
  • Unused AMC Stubs Memberships

This is the complete list of items at AMC Theatres that can’t be refunded:

  • Non-refundable movie tickets
  • Convenience fees
  • Gift cards
  • Vouchers
  • Used AMC Stubs Memberships
  • AMC Stubs A-List gift memberships

When it comes to other movie theater chains such as Regal Cinemas, AMC is more generous in some aspects, but stricter in others.

What Is The AMC Convenience Fee?

According to AMC, the convenience fee is to “ensure you can securely purchase tickets online” as well as reserve your right to order food and drinks in advance. However, you have a right to be suspicious about this fee, since even if you do decide to get a refund, this fee is how the theater still makes money. AMC pledges to remove convenience fees with their membership program known as AMC Stubs. AMC Stubs allows customers to earn points with every purchase and enjoy perks such as free Wi-Fi, popcorn refills, discounts, and more.

Are There Refunds For AMC Stubs?

AMC has a refund statement regarding AMC Stubs. Basically, you can get refunds for paid tiers of AMC Stubs if you never used any benefit or purchased any tickets with your membership. If you do use the membership to see movies and order food, you can’t get a refund for that billing cycle.

Here’s a breakdown of each AMC Stubs tier:

AMC Stubs InsiderFree
AMC Stubs Premiere$15 per year
AMC Stubs A-List$20 per month

Visit the AMC Stubs page to learn about the perks of each tier.

Refunds will be valid for the first 30 days of a billing cycle. For instance, if you purchased the AMC Stubs Premiere plan 26 days ago and never went to the theater since, you can request a refund and get your money back in full. If you purchased the same plan but don’t request a refund until after the 30-day refund window, you can’t get a refund since the plan doesn’t renew until a whole year later. Since AMC Stubs A-List does run on a monthly plan, you can get a refund on the current month. So while you might forget to request a refund on month 1, you can still get a refund for month 2.

How Do I Contact AMC For A Refund?

AMC makes it fairly simple to request a refund if you’ve purchased our tickets in advance. Here’s how to ask the theater for a refund.

  1. Visit
  2. Scroll down to the bottom of the page and look for the “Request Refund” link.
  3. Sign into your account or enter your email address and order number.
  4. Fill out the form on the next page and submit.

An AMC representative should get back to you through email regarding the refund, such as when you should expect your funds back to your original payment method.

Can I Contact AMC Theatres Customer Service?

There are additional ways to reach out to AMC Theatres aside from the refund request page. These methods are as follows.

When you contact AMC through social media, you will need to send the account a private or direct message. A representative will get back to you shortly.

You can also call AMC customer service at the number above if you need to have your needs urgently tended to.

The company currently doesn’t have a customer service email address on file.

Do I Get A Refund If I Don’t Attend My Showtime?

AMC doesn’t automatically refund tickets if they’re not redeemed for showtime. In some cases, AMC Theatres staff will just let paid moviegoers through to their movie, so they won’t scan tickets to ensure they were redeemed. If you can’t make your movie but don’t request your refund, the transaction will stand and you won’t be able to get a refund.’s 4-Step Procedure On Refunds

If AMC isn’t willing to grant your refund, your next option can be! When you request your refund to us, we’ll contact your bank to ensure you have a legitimate case to get refunded.

Here’s how works:

  1. Sign up for your account.
  2. Tell us why you deserve a refund from AMC Theatres, and leave no stone unturned.
  3. We’ll get our AI bot to draft a professional letter and send it to your bank, including a right chargeback code necessary for your return to be approved.
  4. Your bank will review your case and make a decision.

It’s a fast and brilliant way to get a second opinion on your troubling situation! You can easily request your refund at home, at the theater, or anywhere you decide to file it.

What Are The Customer Service Hours For AMC Theatres?

AMC Theatres customer service is available 7 days per week from 8:00 AM to 12:00 AM CST. If you call outside these hours, you’ll likely get a voice message saying to call later. You can leave a message through the Contact AMC page or on AMC social media any time, but you likely won’t hear back until the support team’s working hours.

Can I Ask For An AMC Refund In Person?

If you want a refund for movie tickets you ordered, you’ll be able to get a refund if you visit your physical theater. When you arrive at the theater, simply ask the staff to see the theater manager or someone who can refund you. Make sure to provide your tickets so they can be scanned. If you bought your tickets online, access the confirmation email on your smartphone to retrieve them. Makes Impossible Refunds Possible

Whether you want cash back for movie tickets, gift cards, video games, or anything in between, can make difficult refunds easy and stress-free. Simply sign up on our website to get started!

While you’re here, feel free to explore our blog to learn more about companies and their stances on refunds.

DatingTinder refundHinge refundBumble refundPlenty of Fish (POF) refund Grindr refund
EntertainmentOnlyFans refundAudible refundTicketmaster refundDisney refundEventbrite refund
FinanceVenmo refundZelle refundPayPal refundCashApp refundAffirm refund


Doordash refundInstacart refundGrubhub refundUberEats refundDomino’s refund
GamingRoblox refundRiot refundPlayStation refundXbox refundNintendo refund
Online ServiceGrammarly refundAmazon refundShopify refundLyft refundChegg refund


Netflix refundSpotify refundHulu refundApple refund YouTube refund
TravelFrontier Airlines refund Delta Airlines refundUnited Airlines refundAirbnb refundAmtrak refund

Frequently Asked Questions (FAQs)

Can I Get An AMC Refund On A Gift Card?

If you purchased an AMC Theatres gift card on the AMC website or a physical AMC location, you can’t get a refund. As stated on the AMC website, the gift cards are not redeemable for cash unless required by law. If you purchased the gift card at a third-party retailer, such as Amazon or Walmart, refer to that retailer’s refund policy on gift cards.

Can I Get An AMC Refund If I Disliked The Movie?

Once AMC movie tickets have been redeemed at the theater, they can’t be refunded. Refunds can only be granted up to 30 minutes before showtime, and can’t be granted due to the consumer’s reception.

What’s The Fastest Way To Get An AMC Refund?

The quickest method of getting an AMC refund is by visiting the theater and asking the manager for it. You’ll get a refund right then and there. If the theater is on your way home from work, you can get a refund in a very convenient manner. The second fastest way to get refunded is by calling customer service at 1 (888) 562-4262, though it will still take time for AMC to process the refund electronically.

Can I Get AMC Change My Showtime Or Seat?

According to AMC’s website, changing your seat or showtime isn’t possible. If you would like to change your showtime, you can cancel and refund your current tickets and order new tickets for your newly desired date and time.

Can I Get A Refund If I Used An AMC Voucher?

If you purchased movie tickets with an AMC voucher, it can’t be refunded for cash. However, you can get AMC to issue you a new voucher you can redeem another time. Visit AMC’s Contact AMC page to request your refund.