How To Get A Refund From TicketWeb

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The Stress-Free Way To Get Your Money Back From Ticketweb

TicketWeb is an online marketplace for consumers to buy tickets for upcoming events. From independent music concerts to esteemed stand-ups at the Laugh Out Loud Comedy Club, there are tickets you can purchase for events near and far. First launched in 1999, TicketWeb is currently under the ownership of Ticketmaster.

Though if you’re looking to return Ticketweb tickets for a refund, where do you go and how do you qualify for one? Thankfully, we can show you everything there is to know about Ticketweb refunds and other curiosities in our helpful guide.

Does TicketWeb Accept Refunds?

TicketWeb has uploaded the company’s purchase policy. The only way that TicketWeb will accept refunds is if the event is rescheduled or canceled.

If you’re eligible for a refund, contact TicketWeb’s customer service, and you’ll be given a refund for the value of the tickets you paid for. Your funds will go back to the credit card you’ve used to purchase the tickets.

What Reasons Can’t I Use To Get A TicketWeb Refund?

Unfortunately, you can’t get a TicketWeb refund for any other reason except if the event you purchased tickets for gets postponed or canceled.

Here’s a list of reasons that TicketWeb won’t accept for requesting a refund:

  • You changed your mind in going.
  • You can’t go to the event due to a scheduling conflict.
  • You can’t go to the event due to illness.
  • You have a guest that’s not able to attend.
  • The event ended abruptly or shorter than you expected.
  • An act or performer was canceled or changed.

If you have an unauthorized charge on your bank statement or credit card statement that’s linked to TicketWeb, contact the company’s customer service and see what the team can do.

Can I Sell My TicketWeb Tickets If I Can’t Use Them?

While TicketWeb doesn’t give any instructions for how to sell TicketWeb tickets, you can certainly resell them on another online ticket marketplace, like StubHub or Ticketmaster. While these sites can allow you to easily re-sell tickets you bought on those same sites, you won’t be able to resell your tickets on TicketWeb.

Here’s how to list your tickets on Ticketmaster:

  1. Create your Ticketmaster account.
  2. Click on “My Account” on the website.
  3. Click on the “Sell” button.
  4. Opt to create a new listing.
  5. Enter the barcode numbers of the tickets you’re selling. You can find these in your ticket confirmation email or PDF.
  6. Set the price you’d like to charge for the tickets.
  7. Decide whether your tickets are digital or physical. If digital, there’s a simple way to transfer the tickets to your buyer.
  8. Choose the method of payment you like to receive your resale money.
  9. Review your listing and confirm.

Ticket sellers on Ticketmaster require a certified bank account to sell tickets in the United States legally.

Where To Resell TicketWeb Tickets

There are many places online where you can sell TicketWeb tickets.

MarketplaceBuyer FeesSeller Fees
TicketmasterUp to 20%Up to 15%
SeatGeekUp to 44%10%
Vivid Seats32%10%
TicketNetworkIncreased ticket prices15%
Ticket Liquidator31%15%
Tixel5.9% plus other fees5.9%

Of course, the more popular online marketplaces are, the more likely you’ll be able to find a buyer for your tickets. But by choosing a lesser known marketplace like Tixel, you face less competition among other ticket sellers and your tickets will be more visible to patrons that use the site to look for them.

How To Contact TicketWeb?

TicketWeb has many methods of contact for customers to reach the company’s staff. If you’re in need of assistance with a refund or ticket order, you can contact TicketWeb in the wallowing ways:

For Canadian customers, you can email TicketWeb at You can also write a letter to:


Rogers Centre

1 Blue Jays Way

Toronto, Ontario M5V 1J3

Does TicketWeb Have A Customer Service Phone Number?

Unfortunately, TicketWeb doesn’t post a phone number for the customer service team. All inquiries need to be addressed either by snail mail, email, or social media.

How To Get Back At TicketWeb With

With, we can bypass TicketWeb’s customer service and help you get a refund without the company’s involvement. To do this, we can convince your bank to reimburse you if they feel Ticketmaster’s customer service was in the wrong.

Here’s how to get your bank to give you a refund:

  1. Register your account.
  2. Tell us what happened and why you’d like a refund.
  3. Submit your information and see our AI’s professionally-crafted letter and assigned reason code. This gives you even better odds of getting the refund.
  4. Wait as we mail the letter to your bank for a formal review.

It’s that easy! When refunds are granted, it will take around 3 to 5 business days for your newly-acquired funds to make it to your bank account.

TicketWeb Chargeback Risks

As stated on TicketWeb’s purchase policy, TicketWeb may not sell you tickets in the future after you attempt to successfully perform a chargeback. TicketWeb can cancel your current ticket and may refuse to honor ticket purchases so long as you use the bank account you used to attempt a chargeback.

If you’re not interested in using TicketWeb again, however, this might not be a concern to you. If you are interested in using the service again, you may need to use a different bank account or credit card when paying for tickets in the future.

Criticisms of TicketWeb

TicketWeb is often criticized for the company’s lack of customer service. Many consumers have complained that the company doesn’t respond to emails or they don’t respond quick enough before the event in question starts.

TicketWeb customer service has also made excuses to not refund tickets purchased by customers. Customers have complained that customer service has made up policies that were never posted on the website, such as a policy on “same-day refunds”.

Get Your TicketWeb Money Back Using is an unprecedented tool for everyday customers to ask their banks for refunds involving event tickets, taxi services, tech products, and much more. You owe it to yourself to take action every time you regret paying for underwhelming services.

Get started today by signing up on our website or downloading our Android or iOSmobile app, and take a look at other resources from around our site:

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Frequently Asked Questions (FAQs)

What Are TicketWeb’s Customer Service Hours?

TicketWeb’s customer service team is available Monday through Saturday, 8:00 AM to 8:00 PM, CST. The company is also available Sunday from 8:00 AM to 7:00 PM, CST. Altogether, customer service is available 94 hours per week.

Feel free to contact the team within these hours about ticket order inquiries.

Will TicketWeb Issue Full Refunds?

If your event gets canceled or postponed, TicketWeb will issue refunds of the price you paid for the tickets you ordered. You will need to contact customer service to request your refund.

How Long Does It Take To Receive A TicketWeb Refund?

TicketWeb currently doesn’t post the processing time it takes for you to receive your refund in your credit card or bank account. Other websites, however, are reporting that it can take up to 2 weeks to get your money back after TicketWeb processes the refund.

Can I Send TicketWeb Tickets As Gifts?

If you want to send TicketWeb tickets as gifts, you can easily do so by sending the PDF tickets to your recipient or forwarding the ticket confirmation email to your recipient. From there, the recipient should be able to download and/or print the tickets.

Is TicketWeb A Scam?

TicketWeb has been around since 1995 and was acquired by Ticketmaster in 2000. The tickets sold on the website are legitimate. The most concern people have about TicketWeb is the customer service, and this often makes people suspect if the company is legitimate.