How To Get A Refund From Cinemark

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The Easiest Way To Get A Full Cinemark Refund

Cinemark is a movie theater chain founded in the 1980s, starting in California, Utah, and Texas. The company is the 3rd largest movie theater chain on Earth behind AMC Theatres and Cineworld. Cinemark today has 521 locations and over 5,000 screens across the United States and South America.

But if you’ve changed your mind about attending a movie showing, or you can’t go on the date and time scheduled, you’re likely wondering how to get your money back. Not a problem! At, we can show you how Cinemark handles refunds.

Can You Get A Cinemark Refund?

According to Cinemark’s refund policy, refunds on tickets can be done in multiple ways. Refunds can be requested before the showing airs, but not during or after the showing.

If you order your tickets online, you will need to pay a fee that ensures your seats are 100% secured by the day of your showing. However, you won’t get refunded of this fee when you are granted a ticket refund. This is how the theater still makes money off you when you cancel.

You can request a refund for the following reasons:

  • You can’t attend the showing.
  • You change your mind on setting the movie.
  • You or one of your guests is sick.
  • You or your guest doesn’t like the seating assigned to you in the theater.

Online Cinemark Ticket Refunds Explained

You can request a refund for your tickets on or the Cinemark mobile app.

To request a refund, go to the refund policy page and sign into your Cinemark account. If you don’t want to log in, you can also enter your email address and the last 4 digits of the credit card or gift card used to pay for the tickets.

For guest orders, Apple Pay customers can use the last 4 digits of the card from their Apple Wallet.

In-Person Cinemark Ticket Refunds Explained

Whether you order Cinemark tickets at the theater or online, you can request a refund at the theater before the showing. While requesting the refund, you must present the credit card or gift card used for the order for the refund to take place.

You can also exchange tickets at the theater seamlessly. So if you want to choose a different movie, date, or showtime, there are no restrictions aside from what options you have at the theater. You can’t get a refund for showings that have already taken place, so if you’re looking to reschedule your movie showing until next week, you can’t wait until next week to act.

About Cinemark Tickets From Third-Party Sites

If you purchased movie tickets from a third-party site like Fandango or Atom Tickets, Cinemark won’t be able to assist you with a refund. You will need to look at Fandango or Atom Tickets’ refund policy for details on returns, refunds, and exchanges.

Here’s a rundown of third-party movie ticket websites and how to contact their customer service:

WebsiteRefund Policy URLPhone NumberEmail Address
Fandango (800) 326-3264
Atom (844)

Fandango can issue refunds if the refund request was made 2 hours before showtime. As for Atom Tickets, they allow a more generous 30 minutes.

When Do I Get My Cinemark Refund?

After you’ve been approved for a Cinemark refund, it should take anywhere between 5 to 7 business days for the money to return to your bank account or credit card. This applies both to online and in-person refunds. If you’re getting a refund at the theater, you can ask to get your refund back in cash as other theaters do, but there's no guarantee they’ll allow it.

How To Contact Cinemark

Customers can contact Cinemark in one of many different ways. If you have a problem with your Cinemark order and you prefer to provide feedback to the company, don’t hesitate to do so at one of these contact methods: Can Help You Dispute Transactions Easily

Is Cinemark not honoring a refund? You can get help from With, you can have us contact your bank so you can intercept your funds back into your account. works in just 4 simple steps:

  1. Log into your account on our mobile app or website.
  2. Tell us your problem with your transaction and why you want your money back.
  3. We’ll write up a professionally crafted letter and include a proper reason code for your case.
  4. The bank will read your letter and make a final decision on your refund request.

If approved, your bank should receive your refund in around 3 to 5 business days. It’s an incredibly easy solution to what can otherwise be an uneventful night at the movies.

Can I Return Merchandise From The Cinemark Shop?

According to the Cinemark Shop virtual assistant, all merchandise is non-refundable. You can request an exchange if the merchandise was damaged when you received the item. To get an exchange in this situation, the delivery must have taken place less than 7 days ago.

The reason for the strict return guidelines is that most of the merchandise consists of promotional items from past movie releases, and must be moved like clearance to make room for more merchandise in the future.

How To Cancel Cinemark Movie Club

If you’re looking to cancel your Movie Club membership, there’s a simple way to do this. To cancel your Cinemark Movie Club membership without customer service involvement:

  1. Go to
  2. Sign into your Cinemark account.
  3. Scroll down towards the bottom of the page.
  4. Click on “Manage Your Membership”.
  5. Click on “Cancel Membership”.

Alternatively, you can call 1-800-CINEMARK and have a Cinemark representative assist you.

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Frequently Asked Questions (FAQs)

Can I Still Use Cinemark Movie Club After I Cancel?

If you cancel Cinemark Movie Club, you still have access to the membership until the end of the current billing term, and any unused credits will still be available in your account. You’re still free to use these credits towards Cinemark purchases for 6 months, even after your membership is inactive. You just can’t earn any more unless you re-subscribe to the Movie Club again later.

Can I Get A Refund On The Cinemark Online Fee?

Cinemark doesn’t allow online fees to be refunded. When you’re approved of a ticket refund, the money for the online fee stays with the theater. However, the online fee is waived if you opt to exchange your tickets rather than cancel them. This means you won’t have to pay for another online fee towards your next booking.

Can I Get A Cinemark Refund If I Paid For Tickets With A Gift Card?

Cinemark allows refunds for ticket orders from gift card balances. Unlike credit card-based purchases, you’ll get the funds returned to your gift card balance instantly.

Will I Get Refunded If Cinemark Cancels My Showtime?

In the event your showtime is canceled by Cinemark, you’ll get a full refund of any ticket and concession orders. This also includes money towards service charges. For example, if the theater experiences a power outage and the power can’t be restored soon enough, Cinemark would have to cancel showings.

How Do I Contact Cinemark Customer Service On Social Media?

To contact Cinemark's social media on X, Instagram, or Facebook, leave the account a private message. X’s message button is depicted as an envelope symbol, while Facebook and Instagram will provide messaging with the “Message” button with a lightning bolt icon.

You won’t need to have the account following your account to do this. When you leave a private message, a specialist should respond within a couple of hours or more.