How To Get A Refund From Cash App

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How To Dispute A Cash App Transaction And Get A Full Refund

Cash App is a mobile payment platform that allows two individuals to send and receive money to one another using a smartphone app. It’s considered a convenient way to borrow money and make second-hand deals for purchases like used cars. The company has registered over 50 million users across the United States and the United Kingdom.

But if there’s something wrong with a Cash App payment, what can you do? Will Cash App be able to help you? We at have answers to these questions and much more without our thorough guide for customers.

Can You Get A Cash App Refund?

Cash App can grant refunds if needed, but in most cases, the company will suggest that you sort things out directly with the other party in your transaction. If you’re unhappy with parting with your money for whatever reason, Cash App can’t simply undo the transaction. But that isn’t to say the company doesn’t take foul play and suspicious activity on the platform seriously. Thus, they’ll allow users a simple way to request refunds if needed.

Reasons To Request A Refund From Cash App

While Cash App doesn’t often get involved with payments, there are reasons in which you can still get their attention and cause them to monitor your situation for a potential refund or another course of action.

Contact Cash App customer service if one of the following scenarios applies to you:

  • You’ve sent a payment to the wrong account.
  • You’ve sent a payment and never received what you paid for.
  • You see a duplicate payment for the same transaction.
  • You see a payment that you don’t approve of.
  • You were overcharged or the dollar amount is incorrect.

In cases of sales or transitions being canceled, the seller should be obliged to cancel the transaction on Cash App and issue your refund without Cash App having to get involved.

How To Request A Refund On Cash App

Cash App makes it easy to request refunds either on the Cash App website or through the company's mobile app.

Here’s what you should do to request a refund:

  1. Visit or open the Cash App mobile app.
  2. After signing in, select the “Activity” tab.
  3. Look for the transaction you’re having trouble with.
  4. Tap on the three-dotted symbol on the transaction (if you’re using the app) and select “Request Refund”.
  5. Explain your reason for the refund in the text box.
  6. Click on or tap submit after double-checking all your information.

Cash App will review your request and can either approve or deny it. If approved, the money will return to your bank account.

Can I Open A Cash App Dispute On A Transaction?

Yes, you can choose to open a dispute with Cash App. To do this, review your transaction information, but instead of “Request Refund”, you should select “Need Help & Cash App Support”. From there, you should be able to open a dispute.

According to Cash App’s customer support, you can open a dispute within 2 months of the statement in which the payment will appear. So whether you know about the transaction right away, or have just discovered it on your latest statement, you can open a case against the merchant.

How Long Does It Take To Close A Cash App Dispute?

When opening a dispute, it takes around 45 days to close it if both parties actively cooperate with the Cash App customer service team. During this time, Cash App will ask the two parties to submit information to help influence the proper decision, including:

  • Store or merchant policies
  • Text conversations
  • Invoices
  • Documents
  • Receipts
  • Emails
  • Photos
  • And more

How Does Make It Easier To Get A Cash App Refund?

With, you get a second opinion on your troubling transactions. Rather than contact Cash App, we’ll write to your bank and give you a fair chance in getting a chargeback.

Here’s how to request a refund with

  1. Sign up for an account on our app or website.
  2. Tell us what happened with your Cash App payment, and don’t leave anything out.
  3. Our AI wizard writes a professional letter based on your data.
  4. A chargeback code is added to the letter to improve the odds of getting your refund.
  5. The bank receives your letter and reviews it.

It’s like an easier, simpler form of customer service, only we actually serve our customers!

How To Call Cash App On The Phone

Cash App’s customer support has a phone number you can call. Dial 1-800-969-1940 to speak one-on-one with a representative. Customer service is available 7 days a week from 9:00 AM to 7:00 PM EST. Phone support is the fastest way to get assistance from Cash App. Also consider calling if you’re having problems logging into your online account or completing the online contact form.

Cash App On The Better Business Bureau

Capp App has received an A+ grade from the Better Business Bureau (BBB). The company has addressed over 12,000 complaints in the past 3 years. Most complaints involve payments that are frozen, pending indefinitely, or are stuck in inactive accounts. Your Money Back, Now is the go-to site and app for fast, hassle-free refunds on subscriptions, products, games, and more! Because getting refunds is time-consuming and complicated for the average consumer, we can step in as a middleman for each instance you feel you’re entitled to cash back.

Keep in your back pocket and take advantage of our quick and smart service when the occasion arises!

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Frequently Asked Questions (FAQs)

Can I Ask For A Cash App Refund Through Email?

Cash App’s email address is You’re free to send a message to the customer support team, but make sure to provide your account information so the team is able to handle your situation as quickly as possible.

What’s The Best Time To Call Cash App’s Customer Service?

Cash App’s phone customer service is available from 9:00 AM to 7:00 PM EST. In general, customer service peak hours are during the afternoons and evenings, so the shortest wait times will happen to be from 9:00 AM to noon EST.

Can I Contact Cash App Customer Service On Social Media?

Cash App customer service is available on X and Instagram. To message the account, send a private or direct message. You won’t need to follow the account to do so.

While Cash App does have a Facebook page, you won’t find any visible posts or comments, so we have to think it’s an abandoned page that won’t respond to customer’s comments.

Can I Open A Cash App Dispute If The Recipient Refuses To Return My Money?

You can request to open a dispute with Cash App, but only if there’s enough evidence to warrant a dispute. If you sent the money to the wrong account, and the recipient is refusing to return the money, Cash App can step in to intervene. Log in to and go to the transaction in question to get help.

What’s The Fastest Way To Receive A Cash App Refund?

If you are given a refund on Cash App, the fastest way to receive money is if the funds are sent to a debit card. It will take 1 to 3 business days for your funds to appear on your card’s balance. For credit cards and bank accounts, it may take up to 10 business days.