How To Get A Refund From Rocket Money

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How To Cancel Rocket Money And Get A Full Refund

Rocket Money is a mobile app designed to help users keep track of bills and ongoing subscriptions, such as from Netflix, Instacart, and more. Starting as Truebill, the app took off exponentially and was sold to Rocket Mortgage for more than $1 billion in 2021. Rocket Money currently has around 5 million users.

Rocket Money’s all about managing subscriptions, but can you get your cash back on the subscription itself? We can show you answers to this question and more here at Read onwards to learn about the Rocket Money refund policy.

Can I Get A Rocket Money Refund?

Rocket Money will allow users to receive refunds in certain scenarios. While the company doesn’t outright proclaim refunds for the app itself are possible, customer service can help smooth out payment issues, in which the company can help you get reimbursed.

Click here to go to Rocket Money’s Cancellation FAQs page.

What Refund Reasons Is Rocket Money Willing To Accept?

Rocket Money states that users who cancel a Rocket Money subscription and still get charged for a subscription afterward can contact customer service to get a refund.

While this is the only refund scenario listed on the website, it’s only customary for companies to also accept refunds on payments that activate twice. If you find two Rocket Money transactions in a row on your bank statement, you should work with Rocket Money customer support to get one of the transactions reversed. As of this writing, it’s not known if Rocket Money will grant refund requests based on lack of use, unused subscription time, or accidental renewals.

Reasons To Cancel Rocket Money Subscriptions

Of course, no partnership is going to last forever, and you’d like to move on from Rocket Money at the right time, if not right now. Here are the reasons many Rocket Money customers end their subscriptions:

  • Next To No Usage - Users may not see the point in keeping their Rocket Mortgage subscriptions if they manage finances elsewhere or not have that much to manage on the app.
  • Cost - Rocket Money is a monthly service, so users might see the costs too high to keep going.
  • Another App - There are many other finance apps available to homeowners. Some of these might offer advantages over Rocket Money, such as lower fees or a crucial feature not found on Rocket Money.
  • Privacy - Users might have issues with having their personal information on a financial app, and may want to cancel to avoid being compromised or subscribe to an app known to boast unprecedented security.

How To Live Chat With Rocket Money Customer Support

The quickest way to contact Rocket Money is through the online customer support. Here’s how to get in touch with a Rocket Money agent:

  1. Visit
  2. Click the purple icon at the bottom-right corner of the page.
  3. Click “Send us a message”.
  4. Click “Connect with an agent”.

Rocket Money customer support is available from Monday through Friday from 9:00 AM to 8:00 PM EST. Outside of business hours, an AI bot will direct customers to help center pages. You can also decide to leave a text message to the customer support team outside of business hours.

Can I Email Rocket Money Customer Support?

To email Rocket Money customer support, write to An agent will be able to reply to your inquiry within regular business hours. For a faster experience, be sure to write the email using your Rocket Money email address.

How To Get A Refund With

By chance that Rocket Money won’t accept your refund request, your next option is to sign up at We can communicate with your bank and have a specialist review your case for your refund without any interference from Rocket. has a simple 4-step approach for handling refunds:

  1. Log into your account with your username and password.
  2. Tell us what happened with Rocket Money in detail, including why you deserve a refund.
  3. Our AI companion will write up a professional letter and append the right reason code for your case.
  4. Your bank will receive the letter and make a decision on your refund case.

If your bank does approve your refund, expect your money to reappear in your bank account in between 3 or 5 business days.

Can Google or Apple Help Me Get A Rocket Money Refund?

If you subscribed to Rocket Money’s Premium subscription through your smartphone, you may instead need to contact either Apple or Google, depending on whether you have an iPhone or Android, respectively. You won’t even need to refer to your smartphone, as it can be done right on your desktop at home or work.

If you’re looking to request a refund on Apple or Google, here’s what you must do:

Rocket Money websiteN/A
App Store
  1. Visit Apple’s Report A Problem page.
  2. Click on "I'd like to,".
  3. Click on "Request a refund."
  4. Enter the reason why you’re requesting a refund.
  5. Click on “Next”.
  6. Select the Rocket Money subscription.
  7. Click on “Submit”.
Google Play Store
  1. Visit Google Play’s Refund Request page.
  2. Click on “Continue”.
  3. Verify you’re using the right Google account.
  4. Browse through your most recent Google Play purchases.
  5. Find the Rocket Money subscription and click on “Refund”.

If you are granted a refund, Apple will require up to 2 business days to send your money back to your bank account. It will take up to 4 business days for Google to do the same.

Does Rocket Money Have A Free Version?

Rocket Money does have a free version, so if you’re looking to stay put with Rocket Money, you can do so without paying. The caveat is that you’ll find many features you might have enjoyed in the Premium version to be missing, such as bill negotiation and customization features.

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Frequently Asked Questions (FAQs)

Is Rocket Money A Reputable Company?

Rocket Money currently has a B grade from the Better Business Bureau. Most complaints towards Rocket Money revolve around being charged the Premium subscription after canceling or attempting to cancel.

Does Rocket Money Customer Service Have A Phone Number?

While Rocket Mortgage has a customer service phone number, that being 1 (888) 444-7492, it’s unlikely that Rocket Money customers can get immediate assistance from a representative. Rocket Money customers are encouraged to start a live chat session on the Help Center page or write an email to

How Do I Delete My Rocket Money Account?

If you want to delete your Rocket Money account, you can do this on the website or Rocket Money mobile app. After logging in, go to the cog icon on the main menu. Select the “Profile” option. Then scroll down to the bottom of the page to spot the “Delete my account” link. Clicking this will begin the process of deactivating your account and erasing your data from the Rocket Money app or website. If you’re currently a Premium subscriber, have a Smart Saving account, or have a bill negotiation in effect, you won’t be able to delete your account until either of these things are inactive.

Will I Lose Access To My Rocket Money Premium Subscription Right Away After I Cancel?

When you cancel your Rocket Money Premium subscription, you'll still have access to Premium features until the billing term expires. Your account will switch to a free account after the end of the billing term.

Does Rocket Money Offer A Free Trial?

Rocket Money currently has a 7-day free trial available. To access this trial, click on the button that says “Get Started”. When you sign up for a Premium subscription, you’ll automatically get a 7-day trial, which you can cancel before the end to avoid getting charged.