How To Get A Refund From Wisely

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Dispute Fraud Charges In Your Wisely Account Fast and Easily

Wisely is a prepaid debit card service that allows users to monitor the card balance through a convenient mobile app. The card comes with no overdraft or annual fees and can be used at any surcharge-free ATM. Wisely was first introduced by ADP on May 14, 2018, and has since been the payroll source for over 15% of workers in the US.

Though if you’re having a problem with a Wisely transaction, you probably wonder if you can get help to see if the transaction can be undone or reversed. Not to worry! We at can explain Wisely refunds and much more for customers in a bind.

Does Wisely Grant Refunds?

Wisely will grant refunds on unauthorized transactions. For instance, if your son used the card to purchase something without your permission, you can contact Wisely and the company can issue your money back into your account.

To open a dispute with Wisely, the company suggests calling the Wisely customer service team as quickly as possible.

How To Contact Wisely Customer Support

There are multiple ways to get in touch with Wisely Customer Support. They are as follows:

MethodHow To Contact
Wisely Pay Phone1 (866) 313-6901
Wisely Direct Phone1 (866) 313-9029
Wisely on X
Wisely on Instagram
Wisely on Facebook

Which Wisely Phone Number Do I Need To Call?

Wisely has two phone numbers on file for Wisely customers. The number you need to call depends on if you have either a Wisely Pay or Wisely Direct card.

Look at the back of your card. The card should contain the number in bold, white text that you'll need to call for Wisely customer support. Wisely Pay cards will display the 1 (866) 313-6901 number. Wisely Direct cards will have the 1 (866) 313-9029 number.

For more details on what each card will display on the back, click this link.

How To Lock A Wisely Card With Your Phone

If your debit card is missing or misplaced, you can disable it right from your smartphone. You’ll need the myWisely mobile app in order to do this.

Here’s how to lock your debit card:

  1. Open the myWisely app and log in.
  2. Tap on “Account”.
  3. Tap on your card information.
  4. Tap on the switch next to “Lock Card” to disable it.

Locking the card will prevent the card from being used for purchases. So if someone else were to be in possession of it, it wouldn’t work as long as it’s locked. Cards can also be unlocked if you have manually locked them. If your card has been missing for a long time or has been stolen, contact Wisely customer service right away. Customer service will issue you a new card. Your representative will permanently lock your card, and you’ll have to wait for your new card in order to make purchases again.

How Long Does It Take To Receive A Replacement Card?

If you’re getting a new card in the mail, expect the card to arrive to your address in up to 10 business days from the day you contact Wisely customer service. If you urgently need your new card, you can pay a fee for expedited shipping so your card can be delivered sooner.’s 5-Step Refund Process

If Wisely or your seller closed the door on a possible refund, you can get help from! We’ll get in touch with Wisely to see what can be done about the transaction you want a chargeback for. works like this:

  1. You set up your account with our smartphone app or website.
  2. You explain why you deserve a refund for your purchase.
  3. Our AI bot will find a chargeback code or “reason code” that makes your supposed refund more warranted.
  4. The AI bot will write a professional letter to Wisely.
  5. Wisely will read the letter for review and make a decision.

Pretty cool! If Wisely approves our refund, you should expect your money back into your account in 5 to 10 business days.

How Much Money Can I Withdraw From Wisely?

The daily withdrawal limit for Wisely customers is $2,000. This is more generous than other online banking competitors such as Chime, which only allows withdrawals of $500 per day.

If you have a lot of money in your bank account, we suggest starting a bank-to-bank transfer if you are no longer interested in using Wisely. However if you have around $8,000 in your account, you can make a withdrawal each day until there’s no more inside your balance in just a few days.

Can I Recover My Money From Wisely If I Close My Account?

If you have already closed your Wisley account, you can still transfer your funds to another bank if you have closed your account less than 180 days ago.

To do this, open the myWisely app on your mobile device, then, click the purple dual arrow symbol on the top-right corner of the screen. You’ll see the option to “Move Money” and later “Transfer Money”. This is how you can transfer it all to your new bank account. Here are all the types of banks you can transfer your funds to:

  • Corporate banks
  • Credit unions
  • Central banks
  • Online only banks
  • Thrift banks

To set up a money transfer, you’ll need to provide your routing number and bank account number associated with your new bank. Once you start the transfer, it should take around 3 business days to complete. Picks Up Where Corporations Leave Off

We at feel customers who are unsatisfied with what they paid for should get reimbursed, and it can’t be any more true when it comes to plane tickets that cost hundreds — or even thousands of dollars from your own bank account.

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Frequently Asked Questions (FAQs)

Do I Have To Pay To Get A Replacement Wisely Card?

If you request a new debit card from Wisely, the first card in the calendar year will be free of charge. A calendar year refers to a span between January 1st and December 31st. For instance, if you requested a replacement card in April, it will be free of charge. If you request a second replacement card in November, however, this card would come with a fee. Replacement cards after the first replacement in a calendar year are $6 each.

How Much Is It To Rush Ship A Wisely Replacement Card?

If you’re looking to pay for expedited shipping for a Wisely replacement card, it will cost $24. You can also consider overnight shipping for $35 if you need your card to arrive tomorrow.

How Long Does It Take To Get A Wisely Refund From A Dispute?

If Wisely grants you a refund, expect your money return to your account in 5 to 10 business days. In comparison, a corporate or commercial bank, such as Bank of America will typically need 3 to 5 business days to complete a chargeback, so Wisely will be relatively slower than most American banks.

Can Apple, Google, or Samsung Help Me Get A Wisely Refund?

Wisely can be added to an Apple Pay, Google Pay, or Samsung Pay wallet. If you pay for a product or service with either of these wallets, you’ll still need to contact Wisely in the event the charge was fraudulent. This is because Wisely is the company that can track your card activity and balance and issue chargebacks. Google, Samsung, and Apple don’t have any power to issue chargebacks on Wisely cards.

What Are Wisely’s Customer Service Hours?

Wisely customer service is available 24 hours per day, 7 days per week. This excluded major holidays such as Thanksgiving and Christmas. Feel free to call Wisely customer service any time you need help. If you’re looking for the best time to call, we suggest try in the morning when most card owners would be at work or at school. The afternoons and evenings are known as peak customer service hours, when you can expect the longest wait times.