How To Get A Refund From Western Union

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How To Request A Full Refund From Western Union And Get It

Western Union is a financial services company that permits customers to send and receive money using wire transfers. The company is versatile in the sense you can send money to either any bank of your choosing or to one of over 60,000 agents. Western Union currently has over 150 million customers collectively in over 200 countries worldwide.

But if you’re wondering if you can take back the money you transferred, would Western Union be willing to accept your refund request? has your answer to this question and more with our handy guide for customers.

Can You Get Refunds From Western Union?

Essentially, Western Union permits money senders to request refunds. So long as the money recipient hasn’t collected the money, the company can grant a refund request without question.

The types of services you can get a Western Union refund for include:

  • Domestic transfers
  • International transfers
  • Mobile wallet transfers
  • Money orders
  • Bill payments

How To Get A Western Union Refund

The easiest way to get a refund from Western Union is by canceling your money transfer, which can be done if your recipient hasn’t claimed or deposited your money yet. Therefore, we can’t say how much time you have to cancel your money transfer, as it all depends on when the recipient plans on taking the money. This can range from a few hours to a few weeks.

Canceling a money transfer can be done on the Western Union website or mobile app. Here’s what you need to do to get your money back:

  1. Log into your Western Union account.
  2. Browse the list of past money transfers.
  3. Click or tap on “Show details”.
  4. Click or tap on “Cancel transfer”.
  5. Go through the steps to get your transfer returned.

If the “Cancel transfer” option isn’t present, and the recipient hasn’t claimed the funds yet, contact Western Union customer care for help.

You can also request to cancel your money transfer through your agent or by going to the nearest Western Union location.

How To Contact Western Union Customer Support

Primarily, you can contact Western Union in 3 different ways. Here’s how you can get a hold of personnel at Western Union:

Live ChatVisit to text message a representative live on your phone or computer.
PhoneDial 1 (800) 325-6000 and wait for the next available representative.
MailWrite to Western Union Financial Services Inc. PO Box 6036 Englewood, CO 80155 USA

When it comes to requesting to cancel a transfer, though, you can almost count out the mail option, as it will take a number of days for the letter to be read, which is time you might not have. The live chat and phone options can allow you to get your transfer to get canceled within an hour.

Can Western Union Help Me If I Got Scammed?

Western Union can certainly help money senders if they got taken advantage of by a scammer. The company has a phone number just for scam inquiries, which you can call at 1 (800) 448-1492. You can also fill out an online fraud claim form.

It’s also important that you call the authorities and file a police report. Calling both the police and filing a report with Western Union increases the odds of your culprit being found.

Western Union has identified nearly 2 dozen types of scams, such as:

  • Antivirus scams
  • Relationship scams
  • Phishing scams
  • Employment scams
  • Mystery shopping scams
  • Charity scams

Will I Get Refunded If I Was Scammed?

Western Union reviews scams and determines whether or not the scam is real. If so, they’ll work to give you your money back. If they can’t be convinced, however, they won’t issue you a refund. Learn more by reading Western Union’s Report Fraud page.

How To Track A Western Union Transfer?

To track a transfer, you can visit this link on the Western Union website. The link can be easily found at the top of any page on Western Union’s website.

You can easily find the status of your transfer by entering your tracking number (MTCN). You can retrieve this number by finding the confirmation email for your money transfer.

If you don’t have the MTCN available, click “Don’t know the MTCN?”. You need to enter the dollar amount, the transfer date, and either your phone number or both your name and your recipient’s name.

Get A Second Chance With

Is there nothing Western Union can do about your refund? You can get to step in and help you get your money back! Rather than contact Western Union or your recipient, we’ll contact your bank and they’ll handle your chargeback. works in just 4 simple steps:

  1. Log into with your email and password.
  2. Tell us your problem with your Western Union transfer and why you want your money back.
  3. We’ll write up a formal letter based on your data and include a proper reason code for your case.
  4. The bank will read your letter and make a final decision on your refund request.

It’s a very fast process and you should hear from your bank in just a few days. You won’t have to worry about running out of time. If your refund request is granted, they’ll put the money back in your account in 3 to 5 business days.

What Should I Do If I Fell For A Scam That Impersonated Western Union?

For Western Union impostor emails, forward the message to This helps Western Union identify impersonators and prevents them from doing any more business. After forwarding the message, delete the original email and block the sender.

This won’t, however, file a fraud claim. We suggest you also call the police and report the fraud to Western Union online.

Can I Waive The Western Union Online Transfer Fee?

Unfortunately, there’s no way to waive the fee associated with sending a payment online on Western Union. However, Western Union offers new accounts no fees for the first transfer. If you’re looking to use Western Union just once more perhaps, taking advantage of the new user deal will save you some money.

Settle All Your Refunds With

Whether you’d like your money back on game purchases, subscriptions, merchandise, or anything outside the games industry, has you covered! We’ll help build strong cases for all your refund requests and your bank will have the final say.

Save on your web browser or download our mobile app to get started today!

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Frequently Asked Questions (FAQs)

Can I Contact Western Union On Social Media?

Western Union can be reached on social media channels such as X, Facebook, and Instagram. Simply leave the account a private message and somebody will get back to you soon. The accounts won’t be able to help with severe or urgent problems such as identity theft, and the account manager will suggest you contact customer service on the Western Union website.

What Are Western Union’s Customer Service Hours?

Western Union Doesn’t post any customer service hours. This is often an indication that the customer service staff works around the clock, 7 days per week. Feel free to call 1 (800) 325-6000 or go to this link anytime you need assistance.

Can I Visit A Local Western Union Office For Help?

Unfortunately, Western Union today doesn’t have any physical offices aside from the company's domestic and international headquarters. While you can use the agent locator, the “agents” actually refer to kiosks. These kiosks are set up in convenient areas for customers to send money, such as inside a Walgreens or Dollar General store. These machines won’t be able to assist you with customer support.

How Much Is It To Send Money With Western Union?

Western Union’s money transfer fees aren’t fixed. The fee amount depends on several factors such as your recipient’s location and how much money you’re transferring. With each transfer, however, you’ll receive an estimate that tells you how much money you’ll pay before you decide to.

You can also use the Western Union Price Estimator to determine transfer costs.

Do I Get A Full Refund From Western Union?

The company imposes a processing fee that will be deducted from your transferred funds. For transfers of less than $20, the fee is $3. The fee will be $15 for transfers of $20 or more. This is a flat fee, however, so the larger the money transfer, the smaller the deduction will be. If you’re looking to transfer small amounts of money, we suggest a mobile payment platform like PayPal or Venmo.