How To Get A Refund From Valorant

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The Easiest Way To Get Money Back From Valorant

Published by Riot Games, Valorant is a multiplayer first-person shooter that features a cast of unique characters that all feature unique characteristics, weapons, and abilities. Valorant capitalizes on the craze in hero shooters which was sparked by Overwatch. The game is free-to-play and serves around 28 million unique players each month.

But if you purchased Valorant content and want your money back, you’re wondering how you can get a Valorant refund, if possible. Read onwards to see what you can do about returning your purchase and get cash back in your pocket.

Does Valorant Allow Refunds?

Riot Games has outlined a refund policy that’s in effect across each game they publish such as Valorant and League of Legends. You can learn about the company refund policy here.

There are two types of content that the company classified: Refundable and non-refundable.

Refundable content is content you’re able to return and get your money back on. Non-refundable content can’t be returned.

Here’s a list of content you can’t return for money in Valorant:

  • Agents
  • Used or upgraded weapon skins
  • Weapon skin levels and variants
  • Used accessories (such as player cards)
  • Premium Battle Passes
  • Premium Battle Pass levels
  • Radianite Points
  • Any purchase that uses Kingdom Credits
  • Bundles

The only refundable content you can refund in Valorant are unused weapon skins and unused VP (Valorant Points) packs.

How Long Do I Have To Refund Content In Valorant?

Unused weapon skins can be returned and you can get your money back under 2 conditions.

The first condition is that you’ve never loaded a game with the weapon skin equipped. Even if you select the weapon in a Custom or Practice mode, the skin will count as “used”, and you can’t refund it.

The weapon skin must also have been purchased less than 14 days ago. For instance, if you bought the Singularity Phantom skin on April 9th, you have until April 23rd to request a refund on the skin. As for Valorant Points, you can play the game after purchasing a VP pack, but you can’t spend any of these points until you request a refund.

How To Request A Valorant Refund

If you have content that qualifies for a refund, there’s one way to request the refund. Here’s what you need to do:

  1. Visit this link:
  2. Select the “Billing, Payment and Cash Refunds” request type.
  3. Log in to your account.
  4. Fill out the contact form and specify which content you’d like a refund for.
  5. Click on “Submit”.

Riot Games will email you a message to the address you provided to notify you when to expect money to return to your account.

Can I Get A Refund For Items As Part Of A Bundle?

If you purchase a weapon skin that’s also available as a bundle, you can purchase the rest of the bundle at a discounted price. If you decide to exercise this rule and purchase a bundle, nothing in that bundle is eligible for a refund, as bundles are classified as non-refundable content.

To keep your weapon skin refundable, refrain from purchasing the bundle it belongs to.

How To Secure Valorant Refunds With

Is Riot Games refusing to honor their refund policy? Let step in and give you a hand! We can build a credible case that we can show your bank, and your bank will have the final say on your refund — not Riot Games.

Here’s what you need to do for a Valorant refund:

  1. Register your account on or with the app.
  2. Tell us your story. Explain in detail what happened and why you need your Valorant refund.
  3. Submit your story and have our AI tool turn your story into a letter, along with the most appropriate reason code for your bank’s reference.
  4. Wait and have us mail the letter to your bank for review.
  5. If approved, the bank will send you an email about your money coming back to you.

It’s very easy! And if it happens to be past the 14-day return window for your Valorant content, you’re still considered for a refund regardless.

Can I Return Valorant Content On The Epic Games Store?

Valorant can be downloaded from the Epic Games Store and loaded with the Epic Games Store launcher. Though if you purchase content in-game through Valorant, you’re not able to request refunds through Epic Games. You can only request refunds from Riot Games in this specific instance.

Riot Games Support On Social Media

If you want to reach out to Riot Games on your favorite social media platform, you can do so at any time.

Here’s where you can find Riot Games customer support across social media:

On the Riot Games website, the social media links inaccurately all go to League of Legends pages.

To send a message to Riot Games, click on the private or direct message button and send the team a message. A specialist should get back to you shortly.

Can I Call Riot Games By Phone?

Riot Games doesn’t have an active phone number for the customer support team. While the team used to have the number (424) 231-1111, calling the number will just be a waste of time. You’ll hear an automated voice that states the voicemail is full and the call will end.

Start Every Refund With

If you need returns on game content, food, concert tickets, or anything in between, we can help make it happen! has made it possible to reverse the most difficult of transactions and end up with money back in your wallet.

Save in your web browser today!

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Frequently Asked Questions (FAQs)

Can I Get A Valorant Refund On Agents?

Riot Games states that Agent purchases are non-refundable. The only refundable content in the game are currently VP packs and weapon skins.

Can I Email Riot Games About Refunds?

There is currently no Riot Games customer service email address on file. To get help with a Valorant refund, visit the Riot Games customer support site.

How Do I Contact Riot Games On X For Customer Service?

Riot Games customer support can be found at this link on X. To leave the team a message, click the envelope icon. Once you send a direct message, the team should get back to you shortly. You won’t need to follow the account to leave a message.

Can I Return All My Valorant Points For Cash?

Apart from unused VP points purchased within the past 14 days, any other Valorant points purchases are non-refundable. Any VP point total in your balance can’t be returned for a refund.

Can I Return A Valorant Weapon Skin After I Try It Out In Practice Mode?

After you use a new skin during Practice Mode once, it will count as a used skin which can’t be refunded. To keep your skin in unused condition, don’t use it until your refund on the skin has been approved.