How To Get A Refund From Grubhub

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The Easiest Way To Get Your Money Back From Grubhub

Grubhub is among the United States’ top delivery partners for both local and franchise restaurants. From your local pizzeria to everyone’s fast food favorites like Subway, you can order many meals from home and Grubhub will bring them to you.

Though if you regret paying for an order or renewing the Grubhub Plus subscription, you’re likely wondering if you can get your money back. When it comes to third-party corporations like Grubhub, it’s never an easy discussion, but we at can show you the right course of action.

Can I Get Grubhub Refunds Easily?

If you ordered a meal using Grubhub but would like a refund, Grubhub welcomes those who are unhappy with their order to request one.

Grubhub has written a simple statement on refunds, citing that you can log in to your Grubhub account and refer to the specific order to submit a refund request. However, this doesn’t always guarantee the request will be granted.

About Grubhub’s Refund Policy

The company has refund guidelines for partner restaurants stating the requirements for customer refunds. In many cases, you won’t need to contact the restaurant directly.

Grubhub is responsible for refunding customers and adjusting totals on orders, which affects how much the restaurant will receive. Grubhub can grant refunds on orders if they:

  • Contained inaccurate or missing items
  • Contained cold or undercooked food
  • Contained foreign objects
  • Were damaged during transportation
  • Caused food poisoning or allergies
  • Didn’t follow specific directions (ie: the customer ordered a hamburger and requested “tomato” but instead received “mayo”)

The restaurant can dispute a refund but rarely do customers get involved with this process unless Grubhub asks for further details about their order. If the restaurant wins the dispute, you still keep your refund, as Grubhub will then reimburse the restaurant.

How Do I Contact Grubhub Regarding Refunds?

If you’re a Grubhub customer, you can reach out to Grubhub in one of many different ways. They are as follows:

Needless to say, Grubhub is open to hearing about problems customers might have with orders. When writing to Grubhub on email or social media, make sure to provide your order details and email address so that refunds can be processed faster. The Grubhub phone specialist will ask you for your account and order credentials during your call.

Can I Get A Refund On Grubhub Plus?

Grubhub doesn’t mention anything about refund policies for Grubhub Plus — only typical Grubhub orders. That isn’t to say that you won’t get a refund if you contact Grubhub and ask for one.

Some companies like OKCupid will approve refunds if you notice that your subscription just renewed and forgot to cancel it. When the renewal just occurred, companies will typically approve the refund. But if a week or two had lapsed since the monthly subscription renewed, the refund request will very likely be denied.

How To Cancel A Grubhub Plus Membership

Remembering to cancel Grubhub Plus is the best way to prevent needing to ask about a refund later. Here’s how to cancel your Grubhub Plus subscription before the next billing cycle:

  1. Go to and sign in.
  2. Click on your name on the upper-right corner of the screen to bring down the menu and then click on “Grubhub+”.
  3. Click on “Cancel Membership”.

As you can see, canceling is very quick and painless and begging for you to stay is minimal at most. Grubhub will not charge you again for the subscription, and if they do, you can always reach out to them to fix this.

Alternatively, you can cancel your Grubhub Plus membership by writing a message to If you wish to call Grubhub, dial (877) 585-7878 and wait to speak to a specialist.

Get Another Chance To Refund With

If Grubhub has denied your refund request, we at can step in and work with your bank to sort things out! We help build a strong case so your bank will reimburse you without getting Grubhub involved in any way.

Here’s our simple 5-step process for chargebacks:

  1. Register for your account using your web browser or our mobile app.
  2. Tell us what happened with Grubhub and why you feel you deserve a refund.
  3. Submit your details and your AI companion will write up a professional letter to your bank.
  4. See the reason or chargeback code we’ll use to associate your case with a legitimate refund your bank knows about.
  5. Wait until your bank reads and reviews your case for a decision.

Though banks can decide to take no action, we help increase the odds of getting refunded for each customer that signs up! If you do get a refund, you should get a notification in your email inbox stating it will take up to 5 business days.

Does Grubhub Charge Multiple Times For One Order?

Grubhub will often adjust prices or issue refunds to customers. If you see two transactions, it’s worth a look, but in most cases it’s not a cause for concern. The first transaction will be the original order, while the transactions following that may be refunds to indicate adjustments. For example, if your local Chipotle is out of bacon which is often a premium item that costs extra, they’ll remove the bacon costs from your order.

How Long Does A Grubhub Refund Take?

When Grubhub grants you a refund, the process will start right then and there. However, when you receive your funds back depends on what payment method you use. If you use your credit card, it will take up to 5 days to see your funds. If you use a virtual wallet such as PayPal, however, it can take much sooner.

Comparing Grubhub Plus With DashPass And Uber One

DoorDash and Uber Eats have their own subscription services that compete with Grubhub Plus. Each of them provide discounts and no delivery fees, but what makes each one stand out from the rest?

SubscriptionMonthly CostMinimum Order CostsAdditional Perk(s)
Grubhub Plus$9.99$12$10 per month pickup credit
Uber One$9.99$155% off Uber fares
DoorDash DashPass$9.99$12Reduced service fees

Other factors that can affect your decision to choose a service include what your favorite restaurants use for deliveries, deals with other companies, and more. You can get free Grubhub Plus for a year, for instance, if you’re a current Amazon Prime subscriber. Gives You Just Deserts can help you get refunds to undo charges for delivery services, grocery stores, tech companies, and many other businesses around the world. Signing up is fast and easy, and you can request your first chargeback right now on your phone.

Keep in your back pocket and be prepared when corporate entities tighten their grasp on your hard-earned cash.

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Frequently Asked Questions (FAQs)

Can I Contact The Restaurant For A Grubhub Refund?

If you ordered a meal using Grubhub, you can still contact the restaurant to ask for a refund. It’s not a guarantee that they’ll accept a refund if they feel it isn’t warranted, but the option is still available if you believe contacting the manager is more viable than contacting Grubhub.

What Are Grubhub’s Customer Support Hours?

Grubhub states that their customer support team is “staffed around the clock” and ready to assist customers. That means you can contact them any time you’re facing problems with orders. As restaurants and bars are open even throughout the night, Grubhub is obligated to stand by for any issues customers face.

How Do I Cancel A Grubhub Order?

If you change plans or are unable to be at your address to receive your Grubhub order, you have the option to cancel. You can refer to your Grubhub app or log into the Grubhub website to check your current order and cancel it from there. Other ways to cancel your order include calling customer service at (877) 585-7878 or starting a live chat session with Grubhub.

Why Is There A $1 Grubhub Transaction In My Bank Account?

If you see a Grubhub transaction that’s worth $1 in your bank account, that’s a one-time process to ensure your account details are legitimate. You’ll get back your dollar shortly thereafter.

Can I Get A Refund For A Grubhub Gift Card?

In most cases, if you bought a Grubhub gift card, you can’t return it and get your money back, unless laws state otherwise. E-gift cards or digital gift cards can be canceled and refunded if the card is still scheduled to be emailed before a particular date. You can learn more by visiting the Grubhub Gift Card Terms and Conditions page.