How To Get A Refund From Ticketmaster

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The NO.1 Way To Get Your Money Back From Ticketmaster

Ticketmaster has been the number-one online site for buying and selling live event tickets. Whether you’re looking for Taylor Swift concert tickets on the cheap or need to get money back on tickets to a sports game you can’t attend, Ticketmaster works as a viable solution for customers.

But if you’re stuck with tickets or you got duped by a shady ticket merchant on the platform, you’re likely wondering how Ticketmaster handles these types of situations. Let guide you through Ticketmaster refunds and how to get a hold of the company.

Can I Get A Ticketmaster Refund?

According to Ticketmaster’s refund policy, Ticketmaster doesn’t issue refunds for tickets, though the company can compensate customers in certain situations, such as if the buyer purchased tickets that turn out to be counterfeit. Ticketmaster states that buyers buy tickets from sellers, thus absolving themselves of responsibility to refund buyers if buyers simply have remorse for purchasing tickets. Oftentimes, buyers who don’t want their tickets can simply resell the tickets on Ticketmaster or another ticketing platform, which the company often suggests as a solution for buyers that change their minds.

Ticketmaster’s Refund Policy Explained

Ticketmaster primarily adheres to the refund policies of each ticket seller. If the ticket seller doesn’t accept refunds, there’s not much else Ticketmaster can do, granted that the tickets are real and authentic. If you additionally purchased add-ons or perks included in the ticket purchase, that money too will be refunded.

Such add-ons may include:

  • VIP / meet-and-greet / special access passes
  • Parking permits
  • Physical bonuses such as gift bags or merchandise
  • Third-party ticket insurance

But if the ticket seller does grant any refund requests, Ticketmaster will work to return the money you used to buy the tickets back to your credit card or bank account. Many ticket sellers, such as venues, may opt to offer credits, rather than refunds.

Should I Consider Ticketmaster Credits?

Ticketmaster gives ticket sellers the option to issue buyers credits rather than refunds. A credit is essentially a free ticket or tickets. The ticket seller keeps your money, but you’ll have a choice to choose another event the ticket seller has tickets for.

For example, if you buy tickets to a Brooklyn Nets game at the Barclays Center, you can decide to return those tickets. The Barclays Center can offer you tickets to another event at no additional charge, whether it be a Nets game at a later date, Ringling Bros. circus, or a Bad Bunny concert.

Individual sellers will very rarely offer ticket refunds, but at the very least will venues that do business on Ticketmaster offer credits so at least you have a chance to exchange your tickets for something you might want in the future.

Can I Get A Refund If My Event Is Canceled?

Ticketmaster guarantees that if your event is canceled, postponed, or relocated, you’re entitled to a refund. For some venues, refunds should most certainly be an option, but credits can also be on offer if you still want to attend the event but it’s been pushed back to a later date or moved to a different location. If you purchased tickets with premium perks, those perks should still apply to the new location or date.

How To Request A Ticketmaster Refund

When it comes to Ticketmaster, you can request refunds if applicable on the Ticketmaster website. While you can contact the event organizer by other means, the Ticketmaster site will be the fastest way to process a refund.

Here’s how to request a refund on Ticketmaster:

  1. Sign into your account on
  2. Click on “My Account”.
  3. Locate your event and click the “Request Refund” button.

If you don’t see a “Request Refund” button, it’s a clear indication that the ticket seller doesn’t accept refunds. You may see a “Request Credit”, “Sell Tickets”, or “Transfer Tickets” button you can click on instead.

What Each Ticketmaster Button Means

When logging into your Ticketmaster account, you may see different buttons next to the tickets you purchased. Depending on what the policies of the ticket seller are, you’ll see a different selection of options available to you.

Request RefundThe seller accepts refunds on tickets purchased.
Request CreditThe seller offers you different tickets in exchange for your tickets.
Sell TicketsYou list the tickets for sale which will be visible to other Ticketmaster ticket buyers.
Transfer TicketsYou can send the tickets to somebody else via email.
ChatInitiate an online chat with a Ticketmaster support specialist.

Do I Need To Request My Refund If My Event Has Been Canceled?

If your event has been canceled and not postponed or moved, you won’t need to request a refund. Ticketmaster should notify you by email that the event has been canceled and the refund will automatically be processed.

Your refund should return to your bank account or credit card in 5 to 7 business days.

By chance your event has been rescheduled or moved, Ticketmaster will email you to provide you with the changes to the event and options for how to proceed with your ticket purchase. These options can include a refund, credit, or you can keep your original tickets.

How To Get Help With

Need urgent refund help? If you’re stuck with tickets and can’t sell them or get your money back, you can turn to We’ll sort out your problem with your bank so your funds can reappear in your account within 3 to 5 business days.

This is how works:

  1. You create your account.
  2. You tell us your experience with your Ticketmaster ticket purchase and why you feel entitled to a refund.
  3. Our tailored AI will draft you a unique letter to your bank, including a chargeback code crucial to secure your refund.
  4. Your bank will receive your letter and make a decision on your case.

It’s a very fast process! Odds are, you may get a refund with faster than finding a new buyer for your unwanted event tickets.

Ticketmaster Alternatives

Ready to move on from Ticketmaster? We can show you to competitor ticket marketplace sites where you might have a more positive experience. Here are some alternatives for your considerations:

Each marketplace site varies when it comes to refund policies, buyer fees, and more. We most recommend StubHub, however, as the company will issue you a credit worth 20% more than your ticket costs in the event you bought fake tickets from a scammer.

What Does Everybody Want? gives customers a second chance at getting refunds for all kinds of transactions, from ticket sales to online memberships. Anytime you need to request a refund, you can do so from anywhere on your smartphone or tablet.

We work with banks to give customers a peace of mind. Take a look at other companies to learn more about their complicated refund policies.

DatingTinder refundHinge refundBumble refundPlenty of Fish (POF) refund Grindr refund
EntertainmentOnlyFans refundAudible refundTicketmaster refundDisney refundEventbrite refund
FinanceVenmo refundZelle refundPayPal refundCashApp refundAffirm refund


Doordash refundInstacart refundGrubhub refundUberEats refundDomino’s refund
GamingRoblox refundRiot refundPlayStation refundXbox refundNintendo refund
Online ServiceGrammarly refundAmazon refundShopify refundLyft refundChegg refund


Netflix refundSpotify refundHulu refundApple refund YouTube refund
TravelFrontier Airlines refund Delta Airlines refundUnited Airlines refundAirbnb refundAmtrak refund

Frequently Asked Questions (FAQs)

How Do I Contact Ticketmaster By Phone?

Ticketmaster’s customer service can be reached at 1-800-653-8000. The company’s customer service team is available for calls Monday through Friday from 9:00 AM to 8:30 PM EST. Saturday hours are 9:00 AM to 7:00 PM EST. Sunday hours are 9:00 AM to 6:00 PM EST.

Can I Get Ticketmaster Refunds By Email?

You can contact Ticketmaster customer service by email when you visit the Submit A Request page. Use the form on the page to fill out your account details and ask the team a question. There are no guarantees that the company will accept and issue a refund.

Can I Chat With Ticketmaster For A Refund?

Ticketmaster is open to online chat every day from 9:00 AM to 12:00 AM EST. You can get started on a chat by visiting the Contact Us page or clicking the “Chat” button next to your order on the “My Orders” page. Ticketmaster’s virtual assistant is available around the clock, but won’t be able to process requests.

Am I Eligible For A Ticketmaster Refund?

Not every ticket sold on Ticketmaster is eligible for refunds, but there’s an easy way to find out if tickets are refundable without contacting a representative. Simply sign into your Ticketmaster account and go to the My Tickets menu. If the “Request Refund” button is visible next to your order, you can get a refund on your tickets.

Can I Get A Ticketmaster Refund On Ticket Insurance?

Ticketmaster doesn’t handle ticket insurance or offer refunds on ticket insurance. If you have a ticket insurance policy, you can go to this site. From here, you can look up your ticket insurance status based on your email address and the event details of the tickets you purchased.