How To Get A Refund From Plenty Of Fish (POF)

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The Easiest Way To Get Money Back From Plenty Of Fish (POF)

Plenty of Fish (POF) is an online dating site that has helped connect tens of millions of couples for over 20 years. The website’s free-to-use model has worked to maintain a strong user base in spite of competitors such as and eHarmony.

If you’re looking to get a refund from your Plenty of Fish subscription, let show you how. We also offer a possible solution in the event the company refuses to refund you. Read on to continue.

Can You Get A POF Refund?

Plenty of Fish has outlined their refund policy in their Terms of Use Agreement page. Unfortunately, the company isn’t as lenient when it comes to handing out refunds. To put it simply, you can’t just ask for a refund on your current billing cycle, even if the subscription was just recently renewed and you barely had a chance to use it. Other dating apps like OKCupid allow you to do this, but not Plenty of Fish.

How Plenty Of Fish Refunds Are Granted

There is one very specific circumstance that allows Plenty of Fish users to get a refund for their subscription. The only known instance that Plenty of Fish approves a refund request is by chance a user attempts to cancel their subscription before it expires, but a disability prevents them from canceling.

But that’s not it. You need to live in one of the following states in order for the refund to be honored:

  • Arizona
  • California
  • Colorado
  • Connecticut
  • Illinois
  • Iowa
  • Minnesota
  • New York
  • North Carolina
  • Ohio
  • Rhode Island
  • Wisconsin

Unfair Refund Policies? Get Help With

Rather than put up with corporate entities that won’t do what’s right, turn to and get your money back post haste! We work with your bank to review your case, and the bank decides if you deserve to get your chargeback.

Here’s how’s 4-step process works:

  1. You’ll tell us why you deserve a chargeback on our website.
  2. We’ll write you a professional letter outlining your problems with Plenty of Fish.
  3. We’ll add a chargeback code to make the refund more likely to be accepted.
  4. The letter is mailed to your bank and a bank specialist has the last word on whether to refund you.

This is a very straightforward process in which Plenty of Fish won’t be any part of. The bank will compensate you instead, and it will require 3 to 5 business days for your refund to make your account.

Getting POF Refunds With Apple and Google

Another way to get a Plenty of Fish refund is if you paid for your subscription using the Apple App Store or Google Play Store. If that’s the case, either company would be more lenient to give you a refund.

For App Store users, click here to get started on requesting a refund from Apple. As for Google Play users, this link will help walk you through the refund process.

How To Cancel Your Plenty Of Fish Subscription

Of course, if you’re asking for a refund, you likely also want to have the subscription canceled so your card no longer sends any more payments to Plenty of Fish. Whether you’ve subscribed with the POF website or used your smartphone to set up your subscription, here’s what you need to do to end your paid membership:

POF WebsiteApp StoreGoogle Play Store
  • Log into your POF account.
  • Click on “Manage Account”.
  • Click on your membership.
  • Click on “cancel membership”.
  • On your iPhone, access the Settings app.
  • Tap on “iTunes & App Store”.
  • Tap on your Apple ID.
  • Tap on “Media Purchases”.
  • Tap on “View Account”.
  • Tap on “Subscriptions”.
  • Tap on the POF subscription.
  • Tap on “Cancel Subscription”.
  • On your Android Phone, access the Google Play Store app.
  • Tap on your avatar at the top-right corner of the screen.
  • Tap on “Payments”.
  • Tap on the POF subscription.
  • Tap on “Cancel Subscription”.

Plenty of Fish’s Free Features

If you just want to downgrade to the free version of Plenty of Fish, you can still do that, even if you ask for a refund. While there are limits to how you’ll communicate with other users, you’re sure to still enjoy a large number of features.

Here’s what’s available to all POF members:

  • Searching and browsing singles
  • Messaging “mutual matches”
  • Sending roses to singles
  • Uploading up to 8 images in your album
  • Using the Relationship Chemistry Predictor

Even if you don’t use a paid subscription or paid tokens, you can still spend a lot of time browsing singles and sending messages.

Plenty of Fish vs. Competitors

If you plan to move on from Plenty of Fish, there are other dating apps you can try, most of which offer free and paid tiers for all kinds of singles. Here are some of the other sites that singles are flocking to:

How Can I Contact Plenty of Fish?

Plenty of Fish as of now only has one contact method: by writing to them at They explicitly state that this is the only email address they have, and any alleged phone numbers found on Google are either fake or no longer in service. If you feel you can make a case to request a refund via email, you’re free to do so, but there are no guarantees your refund will get approved.

Plenty Of Fish on Better Business Bureau (BBB)

Plenty of Fish is owned by Match Group, which established a customer service department amongst every online dating service under their roof. Plenty of Fish isn’t a BBB-accredited business, so their A-F grade is still to be determined.

As of this writing, Plenty of Fish has an average of 1 out of 5 stars from over 20 customer reviews. Most reviews state that Plenty of Fish’s customer support is “non-existent” and there are claims that nobody is around to answer calls or take voicemails. There are also claims that accounts have been inexplicably banned and the company makes no effort in helping banned users recover their accounts.

Get Back Together With Your Money Using

Let be your plan B when it comes to demanding refunds from all kinds of companies. Whether you're looking for love, food, bus fares, or anything you need to pay for, we can help you reason with your bank if corporations have treated you unfairly. Keep in your back pocket and take a look at many other companies that have been on our radar.

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Frequently Asked Questions (FAQs)

Is My POF Dating Profile On All Match-Owned Sites?

Plenty of Fish dating profiles are only found on As fantastic as it would sound to combine every dating profile and migrate them over to one website for more singles to meet, the Match Group has insisted on keeping each of their owned dating sites separate from one another. Sign up for multiple dating sites in order to further extend your search for singles.

How Do I Find Plenty Of Fish On My Bank Statement?

A legitimate Plenty of Fish transaction can be found using either of the five terms: "POF*", "POF.COM", "PLENTYOFFISH", "PLENTY OF FISH SUBSCRIPTION", or "PLENTY OF FISH ADD-ON PURCHASE". If neither of these POF transactions have these labels, contact your bank for help.

When Does My Plenty Of Fish Subscription Renew?

According to the Plenty of Fish website, you are charged for the whole billing cycle upfront. The company offers subscriptions in 1, 2, 3 and 6-month commitments, in which payments are only made once the subscription is renewed. You can disable auto-renew by managing your subscription settings.

Can I Still Use My POF Paid Subscription After I Cancel?

Plenty of Fish permits canceling users to still use their paid subscriptions up until the end of the current billing cycle. For example, if you cancel your monthly subscription after 3 weeks, you’ll still be able to use premium features for another week until the subscription expires.

Can I Cancel My Plenty Of Fish Subscription After Deleting My Account?

Plenty of Fish claims that if you delete your account before canceling your subscription, that your subscription will still be in effect until you email Plenty of Fish at If you’d like to deactivate your POF account, make sure you furst cancel your subscription or it won’t be as easy to do so if your subscription’s up for renewal very soon.