How To Get A Refund From Domino’s

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This Domino’s Refund Hack Skips Customer Service Completely

Domino’s has been around the block for generations to sell mouth-watering pizzas, wings, and sandwiches to loyal customers. According to Scrape Hero, Domino’s has the 2nd most locations for a pizzeria in the US, edging out Pizza Hut, but still trailing behind Hunt Brothers Pizza.

Though if you’ve had a bad experience with Domino’s, it’s only fitting that you get your money back. If the company won’t grant you a Domino’s refund, you can certainly turn to us at Learn more by proceeding with this article.

Does Domino’s Accept Refunds?

In recent years, Domino’s has put branding on their refund policies. They have coined the terms “Delivery Insurance” and “Carryout Insurance” to let customers know if the pizza they received wasn’t up to standards, that amends can be made. When this happens, the customer can either get a replacement pizza, a free pizza for the next time, or a full refund.

What Needs To Happen For Domino’s To Offer A Refund?

Basically, if your food items are inedible or aren’t up to quality, then Domino’s can give you a refund if you ask for one.

Here are all the scenarios in which you can get a refund on an order:

  • Food is cold
  • Food is burnt
  • Food is undercooked
  • Food is limp or soggy
  • Food has the wrong ingredients (ie: the customer ordered wings and requested teriyaki sauce but instead received buffalo sauce)
  • Food has a foreign object in it (ie: a strand of hair)
  • Food was mishandled during delivery or carryout
  • Food was late on delivery or took longer than expected for carryout

Needless to say, Domino’s is extremely confident that their staff only causes customers to warrant refunds very rarely.

Do All Domino’s Customers Have Delivery Insurance?

All customers have “Carryout Insurance”, but only Domino’s Rewards Members have access to “Delivery Insurance”. If you’re not a rewards member and something is wrong with the pizza that was delivered to you, call Domino’s or contact Domino’s Customer Service to explore your options.

Is Domino’s Right To Deny Me A Refund?

Strange things happen from time to time with pizzas. Customers have had claims from the pizza being stolen to their dogs eating the pizza behind their backs. But when it comes to things that happen outside of Domino’s control, the store manager usually doesn’t honor refunds. Even if you can prove your story is real, the manager can decide to not refund you or offer you a free pizza — though some managers have. It usually comes down to the fact that the store loses money every time it makes pizza for free or it later has to refund.

How To Get Help With

If Domino’s isn’t willing to give you a refund, you can turn to! With, we can get your own bank to pay you back for your pizza misfortune, removing Domino’s from the equation.

Here’s what happens when you request a refund with us:

  • You tell us why you want a Domino’s refund on our website.
  • We’ll write up a professional letter outlining your problems with Domino's.
  • We’ll affix a reason code to make the refund more likely to be accepted.
  • The letter is sent to your bank and they’ll make a decision on whether to refund you.

If the bank approves your refund, it can take up to 5 business days for you to see the money in your account, but many of our customers see the move as a very worthy one!

Domino’s Scandals Over The Years

In 1989, a man named Kenneth Lamar Noid entered a Domino’s store in Georgia armed and held 2 employees hostage for 5 hours. This incident led to the discontinuation of Domino's mascot, The Noid. The Noid has since made sporadic appearances in Domino’s advertisements, starting in 2017.

In 2009, a survey of consumer taste preferences was conducted by Key Brands. In the pizza category, Domino’s was tied for last place with Chuck E. Cheese’s. This result caused the chain to change the way they made pizzas in the future. Also in 2009, 2 Domino’s employees in a North Carolina location uploaded a series of YouTube videos that went viral, where the employees were shown crudely contaminating ingredients made for customers’ orders. Domino’s President Patrick Doyle issued a video apology. The two employees were sentenced to prison and probation.

In 2022, Domino’s Australian headquarters were subject to a lawsuit citing that staff were severely underpaid and less than minimum award wage. The lawsuit states that in-store workers and drivers were only making a salary of $10,000 Aussie dollars per year, which is less than $7,000 US dollars.

List Of Domino’s Competitors To Consider

If you had a lackluster experience at Domino’s there are other franchise pizza chains that might be around your area. Each pizza chain makes their pizzas with a distinct taste, so you’re sure you can find your favorite from the pack if Domino’s isn’t up your alley.

FranchiseUS Locations
Hunt Brothers Pizza9,588
Pizza Hut6,819
Little Caesars4,203
Papa John’s3,126
Papa Murphy’s1,139
Marco’s Pizza1,157
Mod Pizza557
Hungry Howie’s530
Jets Pizza430
Round Table Pizza409

How Do I Contact Domino’s Customer Service?

Domino’s suggests that you call your local Domino’s store first and foremost if you have a problem with your order. Though they do have a customer service team for customers that can’t speak to their local manager right away.

Here are all the methods you can use to contact Domino’s Customer Service:

  • Phone: Call 1 (734) 930-3030 to speak with a person live.

What’s The Best Way To Contact Domino’s Customer Service?

The three contact methods all have their own advantages and disadvantages over one another. The best method of contact ultimately depends on you and your situation.

  • Call Domino’s Customer Service by phone if you’re looking to resolve a problem right away.
  • Email Domino’s Customer Service if you have a detailed story to share that can be read and forwarded to others within the department.
  • Chat with Domino's Customer Service if you want to resolve your problem, but you prefer to provide your input in writing rather than over the phone.

Settle All Your Refunds With can help customers get refunds in light of various different companies deciding to keep your money to themselves. From plane tickets to financial services, we’ll work with your bank to make things right.

Keep in your back pocket and see how we can work to give customers all kinds of refunds!

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Frequently Asked Questions (FAQs)

What Are Domino’s Customer Service Hours?

Domino’s does not list their customer service hours publicly. This is often an indication that the customer service team works 24 hours a day, 7 days a week to answer all kinds of questions by customers.

How Long Does It Take To Receive A Domino’s Refund?

If Domino’s honors your refund request, it can take up to 48 hours for you to see your money back in your credit card or bank account.

Do I Need To Be A Domino’s Rewards Member To Get Refunds?

All Domino’s consumers have “Carryout Insurance”. This means if there’s a problem with the pizza once you pick it up from the store, you can let the staff know about it. Only Domino’s Rewards members have “Delivery Insurance”, which means if there’s a problem with your delivered pizza, the store will take the extra initiative to make a new pizza and deliver to your address a second time.

Can I Get A Refund If My Domino’s Order Was Delivered By Another Service?

Domino’s partners with GrubHub and other delivery services for pizza and order deliveries. If you’ve ordered a meal using one of these services, you can request a refund through them using their website. GrubHub for example can allow stress-free refunds if you log in and review your most recent order, and they can refund you rather than Domino’s.

Can I Get A Refund For Domino’s Gift Cards?

According to Domino’s presence on Amazon, Domino’s gift cards can’t be returned and refunded. There are multiple ways in which you can sell the gift card for cash.