How To Get A Refund From Seamless

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How To Dispute a Seamless Transaction And Get A Refund

Seamless is a food delivery service similar to DoorDash, Uber Eats, and Grubhub. Joining the Grubhub family in 2013, the service originally was exclusive to restaurants in New York City and surrounding suburbs. Seamless can be used to order food deliveries and take out at the same restaurants as Grubhub.

Though if you’re looking to get a refund on a Seamless food delivery, you’re probably wondering if the means of getting your money back are different from Grubhub’s. At, we got you covered with our comprehensive guide for everything related to Seamless.

Can You Get A Refund On Seamless?

Seamless shares the same refund policy with Grubhub, which allows refunds on food orders at the company’s sole discretion.

To request a refund, you can log into either your Seamless or Grubhub account and request a refund by finding the specific order in your order history. Grubhub can either decide to accept or refuse your request.

How To Contact Seamless

Seamless’s customer service team has been absorbed into Grubhub’s customer service team. This means you’ll be directed to contact Grubhub rather than Seamless for refund inquiries.

Here are all he ways you can contact Grubhub regarding a Seamless food order:

Contact MethodHow To Contact
Grubhub Phone NumberCall (877) 585-7878
Grubhub ChatVisit
Grubhub EmailWrite to
Grubhub on XLeave a direct message at
Grubhub on InstagramLeave a direct message at
Grubhub on FacebookLeave a direct message at

Grubhub stands by around the clock to address customer problems with orders through email, phone, chat, and social media. If you’re contacting Grubhub through social media, be sure to leave the account a direct message rather than a public post or reply. You should also include your order number and email address with your message so your potential refund can be processed quickly.

How To Request A Seamless Refund

The refund request process for Seamless is almost identical to the process for requesting a refund from Grubhub. Here’s how to request a refund on either website:

  1. Log into your account on or
  2. Click on the profile icon on the upper-right corner of the screen.
  3. Select the order you want to get a refund on.
  4. Click on “Help”.
  5. From there, a chat system should appear in which you can contact a representative through text messages.

All food orders are able to be escalated to customer service at any time, though the longer you wait to request a refund, the less likely it will be for your order to get refunded.

How Much Time Do I Have To Request A Refund

Basically, you can request a refund any time, whether your order has already been made or while it’s being cooked and prepared. With this mind mind, Seamless and Grubhub are most likely welcome to accepting refunds on orders up to 24 hours after they were placed.

For instance if you ordered your meal at 7:00 PM, and it’s 9:00 AM right now, Grubhub will still be likely open to granting you a refund if you ask for one.

We recommend that you contact Grubhub or Seamless as soon as you notice something wrong with your order.

How To Get Help With

If Seamless won’t do anything about your refund request, your next option is! With, we’ll communicate with your bank to review your case without the intervention of Grubhub, Seamless, or any other company. has a quick 4-step process that can be completed in the next half hour:

  1. Sign up for an account on
  2. Tell us why you want a refund for your Seamless food order.
  3. We’ll write up a professional letter to your bank, with an included chargeback code for processing your refund.
  4. We’ll send the letter to your bank for review.

And there you go! If your bank approves your case, you’ll get a notification in your email inbox that proclaims your funds will return to your bank account or credit card in 3 to 5 business days.

When Can I Expect A Seamless Refund If Granted One?

If granted a Seamless refund, the order money refunded will return to the original payment method. For example, if you order your meal with your credit card, the refund money will return to your card. Depending on the payment method you use, the time it takes to get your refund will vary.

Here’s when to expect your money to get back to you from Seamless:

  • PayPal - 1 to 2 business days
  • Bank Account - 3 to 5 business days
  • Credit or Debit card - 3 to 5 business days

Can I Still Call The Restaurant For A Seamless Refund?

If you used Seamless to order your meal, you can still call the restaurant and ask for a refund. There are no guarantees that the manager will agree to give you a refund if you demand one, but Seamless allows customers the option to contact the restaurant as another way to get assistance on an order.

Effortless Refunds From Seamless With

Whether you’re in need of a chargeback on Seamless, Chime, or Vivid Seats, no chargeback is too big or small for to help manage. We’ve helped customers get their refunds from many transactions, and dealing with corporations that have mysterious refund policies isn’t new territory for us.

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Frequently Asked Questions (FAQs)

What’s The Fastest Way To Contact Seamless?

The fastest way to contact Seamless is through the chat feature on the company website or app. To access the chat, simply go to this link and click the “Chat with us” button. You can also log in to the website and go to your order history, select the transaction, and request help from there.

What Are Seamless’s Customer Service Hours?

Like Grubhub, Seamless customer service works around the clock, 24 hours a day and 7 days a week.

Why Did Seamless Charge Me $1 From My Credit Card?

The $1 transaction from Seamless on your credit card is a one-time payment that helps Seamless verify that the account credentials are real and can be used to make payments. There’s no need to ask for this back, as it will be refunded to you sooner or later.

Are There Refunds For Seamless Gift Cards?

The policies for Grubhub gift cards are also applied to Seamless gift cards. Unless state laws apply, plastic Seamless gift cards can’t be returned and refunded. If you contact customer service, the agent will refuse to accept any returns or refunds.

If you order a digital gift card and it’s still scheduled to be sent out, you can ask for the card to be canceled and refunded before a certain date.

Why Are There Multiple Charges For One Seamless Order?

Seamless customer service will usually adjust prices or offer refunds to customers after the refund has been granted. If you see more than one transaction for a food order, it’s worth looking into, but usually this is routine for transactions that are changed afterwards. The first charge will be the original order. If there’s another order after that, that usually refers to the change in money to indicate an adjustment on the order.