How To Get A Refund From HelloFresh
HelloFresh is a meal kit delivery service where customers order meals and the ingredients are delivered to their homes — either on a one-time or subscription model. Founded in Berlin, Germany in 2011, the company serves over 6.5 million customers worldwide on a monthly basis. In the United States, HelloFresh has a commanding 74% market share among all meal kit companies.
Though if you no longer want deliveries from HelloFresh, can you get your money back? Where do you turn to stop the payments and deliveries? We at aRefund.com can explain everything in our helpful guide of HelloFresh refunds.
Can You Get A HelloFresh Refund?
HelloFresh has a Refund Policy in the company’s Terms and Conditions page. In summary, refunds are possible, but not for just any reason. The company will determine if a refund is warranted on a case-by-case basis.
The majority of refunds granted involve the quality of the food delivered. If you aren’t happy with what you received, you’re encouraged to contact HelloFresh customer service within 5 days from the delivery date. So for example, if you receive the order on Friday at 2:05 PM, and you open your package on Saturday to find an ingredient is bad or inedible, you have until Wednesday at 2:05 PM to contact HelloFresh and bring the problem to the company’s attention.
In some cases, HelloFresh’s customer service agent will ask you to provide a picture of the product in question or mail it to a specific address so the company can examine it. This would be a prerequisite to getting either a full or partial refund, depending on the situation at hand.
HelloFresh can also issue refunds for order if deliveries to your address aren’t possible.
Can I Get A HelloFresh Refund Of My Subscription?
As stated on the company’s Terms and Conditions page, there are no refunds for subscriptions. You won’t be entitled to a refund when you sign up or after you cancel the subscription. You can only get refunds on uneventful meal kits or deliveries.
How To Contact HelloFresh
To reach out to the customer service at HelloFresh, there are multiple ways you can do this. You can choose the option that’s most convenient to you, but work hours for the customer service department may be limited.
- Phone: Call (646) 846-3663.
- Email: Write to hello@hellofresh.com.
- Chat: Visit https://www.hellofresh.com/contact-us.
- X: Send a private message to https://x.com/HelloFresh.
- Facebook: Send a private message to https://www.facebook.com/HelloFreshUS.
- Instagram: Send a private message to https://www.instagram.com/hellofresh.
If you want your matters tended to quickly, choose either the phone or chat option. If it’s not a pressing matter, you can send a message to HelloFresh either via email or on one of the popular social media channels.
How To Cancel A HelloFresh Subscription
Canceling your HelloFresh subscription can be done on the company website and doesn’t require a chat with customer support. Here’s how to end your HelloFresh subscription:
- Log into www.hellofresh.com.
- Access your account settings by clicking on your name in the top-right corner, then clicking on “Account Settings”.
- Scroll down until you see the “Cancel Plan” link and click on it.
- Follow the steps to get your subscription canceled.
HelloFresh notes that the company needs you to cancel your subscription at least 5 days prior to the next delivery date in order to prevent distributors from sending you and charging you from one more shipment. If another last order does ship to your address, it can’t be refunded, unless something is wrong with the order.
Does HelloFresh Charge Me For Skipping Or Pausing?
If you decide to delay a delivery or pause your subscription, HelloFresh shouldn’t charge you any money. Here are some additional things to take into account when pausing your HelloFresh account.
- Skipping order can be done by accessing the “My Menu” page.
- You’re only charged for the orders that are shipped and delivered.
- You can delay shipments for up to 6 weeks at a time.
- Pausing your account won’t void any ongoing or permanent discounts, such as the “Free Apps for Life” discount.
Getting A HelloFresh Refund With aRefund.com In 5 Simple Steps
If HelloFresh won’t give you a refund, you can escalate the matter to your bank, courtesy of aRefund.com. In just 5 easy minutes, you can build a strong case to get the bank transaction reversed. Here’s what you have to do:
- Register for an aRefund.com account.
- Tell us why you’d like to get a refund from your HelloFresh order.
- Review the AI-generated letter and included reason code.
- Send the letter remotely without paying for the postage.
- Wait for the letter to arrive at your bank and for a decision to be made on your transaction.
It’s a very fast and easy process, that HelloFresh won’t get involved in. If approved, you should expect the money to return to your bank account within 5 business days.
Can I Reactivate My HelloFresh Account After I Cancel?
HelloFresh will allow you to reinstate your account if you have canceled it in the past. There are no reinstation fees or other penalties involved. The catch is that any discounts you’ve had before you canceled will no longer be active. So if you’re contemplating canceling your account, you’ll lose those discounts and it’s unlikely that HelloFresh customer support will give them back if you reactivate your plan. You can consider skipping or pausing your account instead so you can keep these discounts.
HelloFresh Alternatives
If you’re looking for an alternative to HelloFresh, there are many out there that offer prices and a selection of meals that are more to your liking. Consider these meal kit companies and take a look at what you can save when signing up for your first order:
| Brand | Price Per Serving | No. Of Menu Items | Introductory Deal |
| EveryPlate | $1.49 | 21 | 25 free meals |
| Blue Apron | $2.49 | Over 70 | $150 off and free shipping for first 6 orders |
| Home Chef | $3.77 | 38 | 18 free meals (half off your first 4 orders) with free shipping |
| Eat Clean | $4.30 | Over 60 | 15 free meals for the first month |
| Dinnerly | $4.99 | Over 100 | $140 off first 5 orders |
| Daily Harvest | $5.99 | Over 100 | $25 off 9 items, $35 of 14 items, $60 off 24 items |
| Fuel Meals | $7.50 | Over 50 | 40% off first order |
| Veestro | 10 meals: $11.70 per meal 30 meals: $9.90 per meal | 50 | $25 off first two orders |
| Tempo | $11 | 12 | 50% off your first month, 20% off your second month |
| Gobble | $12 (meals for two) | 15 | $36 for first 6 meals |
| Factor | $13.49 | 32 | 50% off first order, 20% off next 4 orders |
| Marley Spoon | $8.69 | Over 100 | $235 off first 5 orders |
Can I Receive The HelloFresh 10 Free Meals Offer More Than Once?
The “10 free meals” offer at HelloFresh comes in the form of a code. Once your account has used the code, it can’t be used again. According to the Coupon Codes and Promotions page, only new users are eligible for the discount. You’ll need to create a new account, and likely provide a new method of payment in order to take advantage of the offer more than once.
aRefund.com Is The Ultimate Refunding Partner
If HelloFresh gives you a rotten experience, you can get compensation with aRefund.com. Whether you want a refund on meal kit deliveries, dating apps, or concert tickets, you have a second chance to get your money back from your bank.
Bookmark aRefund.com in your browser any time you feel in the wrong from corporate entities, and check out the refund policies from these big companies:
Frequently Asked Questions (FAQs)
Why Is There A $1 HelloFresh Transaction In My Bank Account?
HelloFresh will charge $1 upon using a new credit card to ensure the payment method you use is legitimate. This fee is only temporary before it will be nullified and your dollar will return to your card. Click this link for further details.
Can I Open A PayPal Dispute With HelloFresh?
If you set up a subscription plan using PayPal, you can open a dispute in the PayPal Resolution Center if you’re still getting charged for orders that aren’t made or delivered. What happens is PayPal will gather information from you and HelloFresh, and then determine whether you’re entitled to a refund. If PayPal rules in favor of HelloFresh, the transaction doesn’t get reversed.
How Much Is Shipping A HelloFresh Order?
HelloFresh charges $10.99 per order for shipping and handling. This can be an imposing fee if you only purchase one to a few meals at a time, but this fee won’t go up on larger orders. Occasionally, HelloFresh will also offer discounts and free meals off orders.
Does HelloFresh Offer Self-Service Refunds?
HelloFresh doesn’t offer self-service refund options at this time. The only way to request a refund is to contact HelloFresh customer service by phone, email, chat, or social media. You likely also need to provide photographic proof if your refund inquiry involves inedible ingredients.
What Are HelloFresh’s Customer Service Hours?
Currently, HelloFresh doesn’t post any work hours for their customer service team. Usually, this is an indication that the company provides around-the-clock customer service, so you should feel confident to call, chat, or email the company at any time and your inquiry should be addressed fairly shortly.
