How To Get A Refund From PayPal

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The Easiest Way To Get Your Money Back From PayPal

PayPal is the number-one payment service allowing tens of millions of customers to easily pay for online goods without having to enter their credit card details each time. Starting in 1998, PayPal has risen to prominence in the late 2000s with companies like Apple, Cash App, Venmo, and others following in its footsteps.

Though are you looking to get a refund from a PayPal transaction? If that’s the case, we at can help! PayPal is no stranger to handling refunds, but we can help take your money matters one step further.

Does PayPal Accept Refunds?

PayPal mostly acts as a middleman between customers and merchants. When you use PayPal to purchase items online, the merchant is who you’re buying from rather than PayPal. PayPal doesn’t sell the item, nor does your money, or even a portion of it, go to the company.

With that in mind, PayPal’s “refund policy” is the same as the refund policy of the merchant you bought the product from.

How Do I Request A Refund Using PayPal?

PayPal is not primarily a means to ask for refunds. While the PayPal Resolution Center is a means to help resolve payment disputes, the company recommends that you contact the merchant directly regarding a refund.

Contacting a merchant can be done in one of many different ways:

  • Customer service phone number
  • Email address
  • Live chat box
  • Social media accounts
  • Merchant websites such as eBay, Etsy, and OfferUp

Depending on the merchant you’ve bought something from, you might have multiple options when asking about a refund or just one. It’s also not a guarantee that a refund will be granted. It ultimately depends on the merchant’s policies.

What Happens When I File A PayPal Dispute With A Merchant?

Filing a dispute with the PayPal Resolution Center allows you to get an extra pair of eyes on your situation with your merchant. If you feel you deserve to get your money back, a PayPal handler is assigned to review the situation and decide whether or not you get your money back. Here’s how to start a case with the PayPal Resolution Center:

  1. Sign in to your PayPal account.
  2. Click the “Report a Problem” button.
  3. Click the bubble in regards to which transactions you want to dispute. You can select more than one.
  4. Click “Continue” at the bottom of the screen.
  5. Enter your details and comment on what happened for you to demand a refund.
  6. If possible, attach any screenshots or images to use as proof.
  7. Click “Submit”.

From there, a handler will be assigned to the case and take a look at your comments and claims.

What Happens After I Open A PayPal Refund Case?

The case will take somewhere around 2 weeks to finish. The handler gives both parties time to comment on the case. The merchant will give his or her side of the story on what happened, and the buyer can follow up with a rebuttal.

The buyer and merchant are also allowed to communicate with one another if either side wants to try settling the case before the PayPal handler does. If both sides can reach an agreement, such as the refund has been issued to you then and there, the case can be closed.

Window For Starting A PayPal Dispute

PayPal disputes can only be opened if the transaction happened in the past 180 days. Any transactions past 180 days won’t be available when you proceed to open a case with PayPal.

At The End Of A PayPal Refund Case

When the handler has all the information he or she needs, a decision will be made. The case typically has 1 out of 2 outcomes. They are as follows:

In Favor Of The BuyerThe buyer gets his or her money immediately put back in his or her bank account or PayPal balance.
In Favor Of The MerchantThe transaction stands, and no further action will take place.

Your account or finances won’t be at risk if you lose a case that you’ve opened.

Reopening A Closed PayPal Case

If you lose your case and it’s closed, you have 10 days to appeal the case if you have new information to share that you previously didn’t have. The case can be reopened temporarily, but only if PayPal can review the new information that might make a difference on the case. Provides A Faster Solution

With, we can connect you with your bank that can give you a refund much faster than PayPal’s approach. You’ll get a decision within days and you won’t even have to hear from your shady merchant or PayPal in this manner.

Here’s how our process works:

  • You’ll tell us why you want a refund on our website.
  • We’ll write up a professional letter outlining your problems with your PayPal merchant.
  • We’ll add a reason code to make the refund more likely to be accepted.
  • The letter is sent to your bank and they’ll have the last word on whether to refund you.

That’s all there is to it. They only need to hear from you and you alone, so the odds of getting your money back are better than with the PayPal Resolution Center.

I Send Some Of My Bank Account Money Over To My PayPal? Can I Get It Back?

If you’ve added money to your PayPal account from your bank account, it’s fairly easy to return this money to your bank or credit card. When logged into PayPal, just click the blue “Transfer Money” button. Then, choose the top button to transfer to your bank.

Here are your options for how to transfer your money:

  • Regular transfer: Click the hot-air balloon button if you’re in no hurry to retrieve the money. This process will take 1 to 3 business days.
  • Instant transfer: Click the rocket button to get the money to your bank account or credit card in minutes. This process requires a fee depending on how much money you transfer over.

You can also opt to send the money to your address in the form of a check.

Settle All Your Refunds With

Whether you have problems with dating apps, food orders, ticket vendors, or retailers, can help reimburse you each time you’re initially refused a refund. Take advantage of our unprecedented AI today. Get started by setting up your account on our website or mobile app.

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Frequently Asked Questions (FAQs)

What Are Some PayPal Alternatives to Consider?

If you don’t prefer to make payments with PayPal, you can use Apple Pay, Venmo, Square, Payoneer, Stripe, or Skrill wherever available. Keep in mind that aside from using your credit card, PayPal will be the most popular option among most merchants.

Can I Get A Refund For PayPal Cryptocurrency?

You can use PayPal to convert some of your balance into cryptocurrency. PayPal, however, states that you can’t get a refund or reverse this conversion. To revert your crypto back into funds, you need to make another conversion.

Can I Open PayPal Cases Against Big Tech Corporations?

The PayPal Resolution Center can be used to open cases for transactions involving Microsoft, Adobe, and other big tech companies. For example, if you want to dispute an Xbox Game Pass subscription that was paid with PayPal, you can open a case as normal and the case proceeds as normal with a handler and information-gathering. Depending on your situation, you do have a chance to win these cases. There’s no bias when it comes to corporate entities on PayPal.

How Do I Contact PayPal Regarding A Refund?

Paypal has a customer service department you can call at 1 (888) 221-1161. Paypal’s hours are 7:00 AM to 10:00 PM CST on weekdays and 8:00 AM to 8:00 PM CST on weekends.

Does It Cost Money To Open A PayPal Dispute?

According to PayPal, there is a Dispute Fee that PayPal receives following cases won by the buyer. The buyer doesn’t pay this fee, but a part of the disputed transaction amount goes to PayPal as a result. If the seller is often subject to PayPal disputes, this fee will be waived.