The NO.1 Way To Get A Full Refund From IdentityIQ
IdentityIQ (abbreviated at IDIQ) is an identity theft protection company. The list of services the company provides includes credit protection and identity insurance. Based in Temecula, California, the company was awarded a Gold Stevie Award in 2023 for the best customer service department. Also in 2023, IDIQ has made the Inc. 5000 list for the 4th year in a row, being identified as one of the fastest-rising private companies.
Though if you feel you don’t need the services of IDIQ anymore, you may be wondering you can get refunds on subscriptions that you’re not using. We at aRefund.com can show you the easiest way to get your money back from identityIQ.
Can You Get A Refund From IdentityIQ?
IdentityIQ has outlined the company’s stance on refunds on the Terms of Service Agreement page. The company does not allow refunds of any kind. While you get inquire about canceling your subscription, IDIQ won’t allow you to get money back. The company mentions that the following services can’t be redeemed for cash:
- Subscription fees
- One-time fees
- Unused time from subscriptions
- Credits
- Data associated with user accounts
Why Doesn’t IdentityIQ Offer Refunds?
IdentityIQ doesn’t provide refunds for services because the company provides continuous protection and surveillance over your data. Once you’ve purchased a plan from IDIQ, you instantly benefit from the service as your data is protection, and stops after your last billing cycle.
This means it’s impossible to justify requesting a refund for a service that runs automatically right out the gate. This is a common theme when it comes to companies that offer online data, money, and credit protection.
Why You Should Request A Refund With aRefund.com
aRefund.com can make a stressful situation easier. Stop contacting IDIQ customer service and sign up for an aRefund.com account as the first step to getting your money back via a bank chargeback. Tell us what happened with your subscription, and we’ll turn your data into a professional, AI-crafted letter along with the proper reason code. We’ll then send the letter to your bank and a specialist will have the last word on whether you’re entitled to a refund.
Here’s a comparison of using aRefund.com compared to filing a chargeback by yourself:
| With aRefund.com | Without aRefund.com | |
| Time it takes to write your letter. | 3 minutes | 30 minutes |
| Spelling and grammar mistakes. | None | Varies |
| Chargeback code research time | None | Hours |
| Postage costs | No | Yes |
| Trip to the post office | No | Yes |
Can I Get An IdentityIQ Refund From Google Or Apple?
Google and Apple provide self-service refunds on app purchases and subscriptions. This applies to any transaction that’s handled on the Google Play Store and Apple App Store. But unfortunately, IDIQ doesn’t sell subscriptions directly on either of these storefronts. If the company did, users would constantly get refunds while also getting free protection for however long their subscriptions last. Needless to say, this would be bad for IDIQ’s business.
To check to see recent purchases that are eligible for refunds, visit these links and log into the correct account:
When you find purchases, you can start the process to get a refund without having to wait to speak to a customer service representative.
How To Contact IdentityIQ Customer Service
There are various ways to contact IDIQ customer service. Feel free to choose the one that’s most convenient to you.
- Email: customerservice@identityiq.com
- Phone: 1 (877) 875-4347
- X: https://twitter.com/IdentityIQ/
- Instagram: https://www.instagram.com/identityiqofficial
- Facebook: https://www.facebook.com/IdentityIQ
For additional links, visit IDIQ’s Linktree page.
Does IdentityIQ Offer A Free Trial?
Currently, IdentityIQ doesn’t offer a free trial. According to the company’s pricing page, you must subscribe to one of the main plans. The plan will start with a 7-day trial for just $1. This applies to all 4 plans: Secure, Secure Plus, Secure Pro, and Secure Max.
New users would have to cancel the trial in order to avoid the renewal and end up paying anything more than $1.
Can I Downgrade To Another IdentityIQ Plan?
If you’re looking to try a cheaper plan than what you’re paying for, it’s possible to find a cheaper plan that offers fewer features.
When you go to IDIQ’s front page, you’ll notice three plans prominently displayed, with the cheapest plan being $9.99 per month. However, you may overlook the not-so-flashy 4th plan located right underneath this chart. This is the Secure Plan, which costs just $6.99 per month. This plan includes:
- Daily credit alerts and monitoring
- Dark web and internet monitoring
- Synthetic identity theft
- Social security number tracking
- Identity theft reimbursement of up to $1,000,000
Since the reimbursement number is the same as in the other plans, it’s hard to not want to go with this plan, unless you need the extra features.
About IdentityIQ Customer Service Hours
IdentityIQ customer service is available Monday through Friday from 5:00 AM to 5:00 PM PST. On Saturdays, the team is available from 6:30 AM to 3:00 PM PST. The company is closed on Sundays and on major holidays. While you can reach out to the company through email and social media at any time, you won’t get assistance instantly if you call during after-hours.
Top 10 IdentityIQ Competitors
If you want to move on from IDIQ, there are other companies that can watch over your finances securely and safely. Here are 10 companies we recommend:
Many of these companies vary greatly by pricing, features offered, and more. Be sure to take notes and compare the key details to determine the right identity protection plan for you. Some competitors such as Keenly also offer a 7-day money-back guarantee, so you can try the service for a week and cancel to get your money back.
aRefund.com Makes Impossible Refunds Possible
Have aRefund.com contact your bank so you can get refunds without the consent of Nintendo and other corporations. Whether you want to return digital goods, merchandise, or gift cards, nothing is impossible when we can help you build a strong case to give you back your money.
Register today and be prepared to submit refund requests anywhere where you experience corporate setbacks!
Frequently Asked Questions (FAQs)
Does IdentityIQ Customer Service Offer Live Chat?
Currently, IdentityIQ doesn’t offer online customer service chat features. As of now, you can only contact the customer support team through email, phone, and select social media channels.
How Do I Contact IdentityIQ Customer Service On Instagram?
To contact IDIQ customer support on Instagram, click the “Message” button on the header section. This will open the Messenger app, and you can send the team a direct message. You can also continue the conversation on any device with the Meta Messenger app or by typing m.me into your web browser.
How Do I Cancel IdentityIQ?
IdentityIQ can only be canceled by contacting IDIQ customer support. This is unorthodox for companies that sell subscriptions and plans, and usually, there’s a straightforward way to do so on the company app or website. Whether you call, email, or send a social media message to IDIQ, be sure to have your account information on hand so you can be served faster.
How Long Does It Take To Get A Hold Of An IdentityIQ Phone Representative?
Some disgruntled IDIQ customers report that they place calls to the customer service number several times throughout the day with no answer. This is often an indication that there’s no proper queue for customers and the number of agents pales in comparison to the number of callers calling at a given time. Usually, it all comes down to luck to get a phone representative open the moment you place your call. With email, at least your message can eventually be read, but it could take multiple days.
How Do IdentityIQ Annual Or Biannual Credit Reports Work With A Monthly Plan?
IdentityIQ will conduct your credit report the moment you first sign up. So for instance, if you sign up for the cheap Secure Plus Plan with the annual credit report option on May 9th, your next report will occur on May 9th of next year. If you cancel your subscription and resubscribe to the same plan within the same calendar year, your next report will still be on May 9th. Though if you pay for the Secure Pro or Secure Max plan, your next report will be moved up to an earlier date, which would depend on the circumstances.
