How To Get A Refund From Square

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Can You Get A Refund From Square? Yes, Here's How!

Square is a mobile payment and financial software company designed to help businesses manage sales and transactions. The company also sells card readers and other hardware to make payments at restaurants and retail stores quickly and seamlessly. Square was founded in 2009 and has since acquired buy-now-pay-later (BNPL) company Afterpay.

However, if you need to return Square hardware, what do you need to do and how does the company go about refunding users? Allow to show you everything there is to know about Square refunds.

Can You Get A Square Refund?

If you purchased Square hardware, you can return it and get a full refund if the hardware was purchased less than 30 days ago. You can only return a product to Square if you purchased the product from Square’s website.

After you send a return request to Square, the company will email you a shipping label you can use so your shipment to Square will be free. Once Square receives the return, the company will send the funds back to your original payment method.

Reasons To Request A Square Refund

If you’re afraid that Square might not accept your refund request, you’ll be pleased to know the company accepts refunds for many different circumstances.

Here are some of the reasons Square customers request refunds on hardware:

  • The hardware won’t turn on or is experiencing technical difficulties.
  • You have a hard time using the hardware.
  • You purchased more hardware than necessary.
  • You no longer need the hardware after you first thought you did.
  • You received the wrong product or it’s missing parts or accessories.

How To Start A Hardware Return With Square

Requesting a refund on Square hardware won’t require you to speak with a representative. You can start your refund in just 10 to 20 minutes.

  1. Click on the question mark (?) button at the bottom right corner of the screen.
  2. Click on “I have a different question”.
  3. Type “hardware refund” and press Enter.
  4. Click on “Start a Hardware Return”.
  5. Click on “Start Return”.
  6. Enter your Square order number and email address.
  7. Explain your reasons for wanting to return the hardware.
  8. Click on “Submit”.

After you submit your return request, you should be emailed instructions for how to send the hardware back to Square.

How To Find Your Square Order Number

You’ll need to find your order number to start a Square hardware return and get a refund. If you don’t know your Square order number, you can find the number in your emails.

To search for this number, log into your email client on your computer or phone. In the search bar type “Square hardware order.” and press Enter. You should easily locate an email with this number. The number should be a 9-digit number that follows the pound sign (#). For example: “#123456789”.

What If I Purchased The Hardware At A Store?

Square hardware is available to purchase at various retail stores. Each store has its own refund and return policies when it comes to electronics and hardware.

If you purchased your Square hardware from any of these stores, here’s how much time you have to return it for a refund:

StoreMoney-Back Guarantee Period
AmazonHonor’s Square’s Policy (30 days)
Best Buy15 days
Office Depot14 days
Office Max14 days
Sam’s Club90 days
Staples14 days
Target90 days
Walmart90 days

Amazon originally has a 30-day money-back guarantee for returns for products sold by merchants that don’t specify their return policies — but either way, the policy is 30 days. If you set up a return with Amazon, there are various locations you can return the package to, including Kohl’s, Whole Foods, and the UPS Store.

Can I Call Square Customer Service On The Phone?

Those that want to call Square customer service can do so at 1 (855) 700-6000. The company offers a callback option if you can’t wait on hold at this time. With callback selected, a Square representative will call your number, and you just have to pick up to get support.

Getting A Square Refund With In 4 Simple Steps

Want an easy way to get a Square refund? Let lead the way! We can contact your bank and your bank teller can decide what to do about your food order. If approved, your refunds will go back into your credit card or bank account. has a fast and simple process:

  1. You sign up for an account on our mobile app or website.
  2. You tell us your experience with DoorDash and why they stepped out of line.
  3. We write up a formal letter and include a special chargeback code to make your refund possible.
  4. Your bank will review your letter and make a decision on your case.

There you have it! Nowhere in this process will DoorDash or your restaurant intervene so it’s all up to your bank to have the last word on your case.

I Purchased Goods At A Store Using Square Technology. Can Square Help Refund Me?

Unfortunately, Square does not dictate return or refund policies in stores that use Square hardware. Square abides by real store’s return policy, so you’ll need to contact the store in question and refer to that store’s policies to see if you’re eligible for a refund on your goods.

Merchants can issue refunds to customers on the Square Dashboard, but there’s no way for the Square website to handle refund requests for customers that want refunds from other stores aside from the Square Store. Is The Ultimate Refunding Partner

We at feel customers that are unsatisfied with what they paid for should get reimbursed, and it can’t be any more true when it comes to point-of-sales hardware that could ruin a business severely if it fails to make a difference in sales and productivity.

Sign up with today so you can do something about Square and other companies right now. Request a refund with us at work or at home!

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Frequently Asked Questions (FAQs)

What Are Square’s Customer Service Hours?

Square’s phone customer support hours are Monday through Friday, 6:00 AM to 6:00 PM PST. Currently, there are no hours posted for weekends. If representatives are unavailable when you want to call, perhaps try the live chat feature on the customer service website.

Can I Send Square Refund Requests On Social Media?

Square offers customer support on social media channels X, Facebook, and Instagram. To send Square a message, write the account a direct or private message. If you simply post a comment on one of the account’s post, a specialist will simply tell you to send a message to the account privately.

How Long Does It Take To Receive A Square Refund On Hardware?

Currently, Square doesn’t specify how long it takes to get a refund once the company receives the product back. All mentions of Square refund times involve Square process refunds from merchants back to customers. It takes 2 to 7 business days for Square to process refund back to the customer’s payment method.

Can I Rent Square Hardware Rather Than Purchase It?

Square allows users to rent hardware on this website. Simply adjust the start and end date to determine how much you’ll have to pay for the hardware. You can also include how many pieces of equipment you’ll need.

Hardware rentals are ideal for temporary use, such as if you’re planning a company event, managing tickets and concessions for high school football, or gearing up for another busy holiday season.

Does Square Customer Service Have An Email Address?

Currently, Square has no customer service email address posted. If you’d like to send Square a message, you can send the team a direct message on X, Facebook, or Instagram. Also consider asking your question on the Square community forums.