How To Get A Refund From Chegg

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The Easy Way To Dispute A Chegg Transaction And Get A Refund

Chegg is a textbook rental service and online learning website where students can pay for knowledge and resources. Since 2006, over 55 million questions from students have been answered by professionals on the website. Chegg has 5 million students that have rented or bought textbooks, and 8 million that have subscribed to the Chegg Study plan.

If you no longer need a Chegg textbook or subscription, you probably don’t have an idea how to get your money back. Let us at show you the best course of action for a Chegg refund.

Can You Get A Refund On Chegg?

Chegg has outlined refunds with the company’s general return policy. If you’ve rented a book, purchased an eBook, or subscribed to Chegg Study, you’re eligible for a refund for a period of time after the purchase date.

Here’s how many days you have to return an item on Chegg that you have bought or rented:

  • Rental and purchased books must be returned within 21 days.
  • Digital access codes must be returned and remain unopened within 21 days.
  • Digital books and eBooks must be returned within 10 days.
  • Chegg Study subscriptions must be canceled within 7 days and be accompanied with a good enough reason to get a refund.

While Chegg’s FAQ section and return policies don’t clarify refunds for purchased books, you also have 21 days to return the book to get a full refund, as explained on each book’s product page.

How Do I Call Chegg Customer Service

To reach out to Chegg customer service by phone, call (855) 477-0177. When you call, a representative should be available in minutes to speak with you.

Chegg’s phone support team is available from 7:00 AM to 3:00 AM EST — which is a solid 20 hours a day. You can call any time within these hours to get help right away.

Can I Chat With Chegg Customer Support

Chegg’s customer support team is available to chat on the Chegg website. Here’s how to get in touch with a chat specialist at Chegg:

  1. Visit the Chegg customer support website.
  2. Click on the orange “Contact us” button on the bottom-right corner of the screen.
  3. Click on the orange “Chat with an advocate” button.
  4. Enter your name.
  5. Enter your email address.
  6. Click on “Cancel subscription”.

From there, just stand by until a specialist enters the chat and starts to talk with you.

About Chegg Study Subscription Refunds

Chegg Study subscription offers students with tutoring help, answer resources, a plagiarism checker, graphing calculator, and other useful tools for one flat monthly fee. Though if you have regrets on paying for this subscription, you’re likely wondering how to get a refund.

Reasons To Get A Refund For The Chegg Study Subscription

Chegg ensures students have tons of help and resources at their disposal to improve academic performance, whether for one term or the rest of their time being educated. With that in mind, refunds are considered on a case-by-case basis.

Here are reasons that Chegg will usually accept to grant a subscription refund:

  • Unplanned events that keep you from fulfilling the current or upcoming academic semester, such as health scares.
  • Career changes that keep you from fulfilling the current or upcoming academic semester, such as a new job.
  • Other services or programs at your university or school are willing to tutor you.

Getting A Chegg Study Refund With Apple Or Google

If you bought your Chegg subscription using the App Store or Google Play Store, you’ll have to contact either Apple or Google, respectively. Either of these companies are what you give money to when you subscribe to a plan on an app marketplace. You won’t have to contact Chegg or explain your reasons for canceling the subscription.

Click here to seek a refund on the Apple App Store. If Apple accepts your refund request, it will take up to 2 business days for your money to appear again on your card or bank account. There’s no word on how long ago the subscription has to be purchased to qualify.

Click here to seek a refund on the Google Play Store. To get your refund granted, you must have purchased the Chegg Study plan in the past 7 days. After your refund is confirmed, it will take up to 4 business days to repossess your funds.

How To Get Help With

In the event Chegg won’t accept your refund request, we can step in for you! We won’t contact Chegg, but rather reach out to your bank so they can sort out the refund instead. Chegg has no say in this process, so the bank would have the final word. To ask for your refund, take our 4-step plan into account:

  1. Sign up to on the website or mobile app.
  2. Explain what happened with your Chegg transaction.
  3. Read the professional letter crafted by our AI wizard as well as the affixed reason code necessary for your refund to take place.
  4. Wait for a decision as we send the letter to your bank for consideration.

Awesome, right? Asking for a refund has never been easier than this. You can use on your phone or at home and start your refund request at your earliest convenience.

How To Get In Touch With Chegg On Social Media

You can also get help from Chegg customer service on social media. To communicate with the support team, send the account a direct or private message. Somebody will get back to you in just a few hours at least.

Here's where you can find Chegg’s support team on social media:


While Chegg is also available on TikTok and YouTube, these platforms don’t give Chegg the means to provide support to users asking for help.

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Frequently Asked Questions (FAQs)

Do I Have To Pay A Fee For A Chegg Book Refund?

According to the Chegg refund policy, the student is responsible for shipping and handling fees when sending the book back to Chegg’s address. These fees are nonrefundable and non-negotiable.

What If I Lost My Chegg Rental Book?

If you lose your Chegg rental book or it never arrives in the mail, contact Chegg customer service as soon as possible. Typically, Chegg will suggest shipping a replacement book. Both books must eventually be returned to Chegg. If Chegg doesn’t have the book by the return date, you’ll be charged extra due to an extension on your rental.

If possible, ask a friend to photocopy sections of his or her textbook for you if you’re in need of your course material.

Can I Sell Textbooks On Chegg?

If you’ve purchased a textbook and it’s not a rental elsewhere, you can sell your textbook once you’re finished with it after your semester, term, or quarter. Visit this link to get started on selling your textbook to Chegg and see how much money the company is willing to pay for your book.

What Happens If I Don’t Return My Chegg Textbook On Time?

If you don’t return your Chegg textbook on time, Chegg will automatically start an extension period for your rented book. Chegg will issue a new return date and you’ll need to pay an additional fee for your new rental period.

Can I Get A Refund If I Forget To Cancel My Chegg Subscription?

If you forget to cancel your Chegg Study subscription, it’s unlikely that Chegg will grant you a refund for leaving the auto-renewal option on. You can always find out by contacting Chegg customer support. The reason being is that once you cancel your Chegg subscription, you’ll still be able to use subscription features and resources until the end of your billing cycle.

For instance, if you cancel on November 2nd, and the billing cycle doesn’t end until November 30th, you’ll still have access to your plan, so there’s no incentive on Chegg’s end to refund you if you don’t have a plausible reason.