How To Get A Refund From Lyft

Editorial Note: These articles reflect the opinions of's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem. is not a legal firm and does not hold a license to practice law. is a website that provides legal information and self-help.

The Stress-Free Way To Get Your Money Back From Lyft

Starting in 2012, Lyft provides personal taxi services where customers can schedule a ride or have an available driver transport them right away. The company sits at number 2 in the taxi app market — behind Uber yet ahead of Gett, Curb, and many others.

Did you have a bad experience with a driver or vehicle? We at can show you what to do to get your Lyft refund. In the meantime, proceed onwards to learn more about Lyft’s refund policies.

Can You Get A Lyft Refund?

Lyfy has published a page regarding their terms for riders.

Lyft plainly states that all charges, unless required by law, are non-refundable. This means Lyft will refuse to offer refunds for any of the services offered, including taxi rides and bicycle rentals. This no-refund clause will remain in effect even after you’re no longer a Lyft customer.

Why Lyft Doesn’t Offer Refunds

Like OnlyFans and other companies, the majority of Lyft's services on offer are from self-employees or contractors. The majority of the money goes to the individual or third-party business.

This clause is applied to:

  • Taxi fares
  • Bus fares
  • Car rentals
  • Bicycle rentals
  • Scooter rentals

Lyft currently takes a 20% commission from every transaction under its watch.

A refund in this scenario would be very detrimental in this instance. Lyft would lose a lot of money by refunding fares themselves while taking money out of drivers’ pockets and returning it to the riders would be an extremely unpopular decision too.

State legislatures are working to classify Uber and Lyft contractors as employees, and if such legislation passes, this could really shake up the taxi app industry and would certainly change the way refunds would be handled.

Get Your Lyft Refund With

Your refund efforts might not hit a dead end, but rather a detour. can get with your bank to see if your Lyft transaction can be reversed. If the bank pays you back, you can expect to receive your money on your card or in your account within 5 business days.

It only takes a short amount of time to request your refund. Here’s how works:

  1. Sign up for an account.
  2. Tell us your experience with Lyft and why you’re entitled to a refund.
  3. Our AI wizard will generate a professional letter with a reason code to build a strong case to your bank.
  4. Your bank will receive the letter and read it for review.

It’s fast and very effective! You can submit your request easily on our website or with our iOS or Android app.

I’ve Been Charged By Lyft After Canceling My Ride

If you canceled your Lyft ride or were unable to get matched with an available driver, you’ll see a pending transaction on your bank account. Not to worry, though, as this transaction will be canceled shortly after and no money will be taken out of your account.

However, that isn’t to say Lyft doesn’t impose any cancellation fees, as you may still be subject to a fee after canceling your ride. See Lyft’s cancellation policy for riders for more details.

What To Do About Rude Or Unfair Lyft Drivers

While Lyft has strict cancellations, it’s nice to know you’re not entirely powerless over providing feedback, and you can act if you were ridiculed or taken advantage of by a Lyft driver.

If you felt you were overcharged for a Lyft ride, you can contest this fee right from your Lyft app. Here’s what you need to do:

  1. Open the Lyft app and log into your account.
  2. Tap on “Ride history”.
  3. Select the ride in question.
  4. Tap on “Get help”.

From there, you can voice your displeasure on how much you had to pay if you felt it wasn’t justified. Some shady practices that drivers all over the world use to take advantage of customers is to “miscalculate” fares to get them to pay more. Drivers looking to increase their fares will also decide to take the longest route possible to the destination. Don’t hesitate to open a Lyft dispute if you feel one of these things applied to your ride.

If a driver was rude to you, heckled you, or denied you the ride, you can go to this link and click on “Submit feedback on driver”.

Other Taxi App Services In America

If you want to look for another taxi service for next time, there are many ways in which you can call for a cab aside from city- and independently-owned taxi services. Here are six other taxi companies that do service in America, as well as the Yellow Pages to search for taxi services near you.

CompanyLocations Page
Yellow PagesN/A

I Was Charged A No-Show Fee Even Though I Showed

If you arrived to get picked up or scheduled your ride with another driver, something might still happen for you to be recognized as a “no-show”. If you paid to get a ride and got it, there’s no reason to have been charged this fee.

Go to the Lyft app on your phone and dispute this fee so Lyft can help you sort it out.

Can I Contact Lyft Customer Service?

On Lyft’s Gift Card Terms page, the company discloses a phone number to call for any billing inquiries. The number is 1-844-493-9881.

When calling this number you may be put on hold until a representative can speak with you. They would be willing to help you file a dispute or answer any potential billing questions you may have.

How To Contact Lyft On Social Media

Lyft can be reached on social media, with accounts that serve as customer service platforms. Here’s where you can contact Lyft on social media:

For each social media account, customers are encouraged to send the account a direct message to start a conversation. X’s direct message button has an envelope symbol on it, while Facebook and Instagram have “Messenger”-branded buttons. Representatives of these accounts should be able to assist you in the same manners as Lyft’s phone support team. Your Chargeback Companion

Ten minutes on can save you hours of customer service and peace of mind when trying to deal with companies that don’t have a refund policy. Simply have us write you a letter to your bank and you have the best chance possible of making an impossible chargeback possible.

DatingTinder refundHinge refundBumble refundPlenty of Fish (POF) refund Grindr refund
EntertainmentOnlyFans refundAudible refundTicketmaster refundDisney refundEventbrite refund
FinanceVenmo refundZelle refundPayPal refundCashApp refundAffirm refund


Doordash refundInstacart refundGrubhub refundUberEats refundDomino’s refund
GamingRoblox refundRiot refundPlayStation refundXbox refundNintendo refund
Online ServiceGrammarly refundAmazon refundShopify refundLyft refundChegg refund


Netflix refundSpotify refundHulu refundApple refund YouTube refund
TravelFrontier Airlines refund Delta Airlines refundUnited Airlines refundAirbnb refundAmtrak refund

Frequently Asked Questions (FAQs)

Can I Get A Lyft Refund On Lyft Cash?

Lyft Cash is a virtual currency that can be used to pay for Lyft fares in place of real money. According to Lyft’s website, Lyft Cash is non-refundable, and can’t be converted into real currency.

Are There Refunds Available For Lyft eGift Cards?

Gift cards sold by Lyft on are non-refundable. Regardless of whether or not the card has been used, it can’t be redeemed for cash.

How Do I Get A Lyft Cancelation Fee?

When you cancel your ride and no driver has accepted your trip, you won’t be charged a cancellation fee. A cancellation will occur after you cancel if a driver has accepted your ride and is en route to pick you up. If you’re having second thoughts on needing a ride from Lyft, be sure you make your decision very soon after booking a ride.

How Can I Easily Report A Problem With My Lift Ride?

According to, there’s a link on the digital receipt of every ride you pay for. There should be a link that says “Help”, and you can tap on it to get started on reporting a problem with your ride.

Can I Contact Lyft In Person?

Lyft has physical locations for offering rental cars and other vehicles. The company has discontinued in-person customer support and has shifted all their customer service to online and over the phone.