How To Get A Refund From Chewy

Editorial Note: These articles reflect the opinions of's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem. is not a legal firm and does not hold a license to practice law. is a website that provides legal information and self-help.

How To Get A Refund From Chewy

Chewy is an online marketplace for pet owners, offering accessories and food products for dogs, cats, horses, and other domesticated animals. Launched in June 2011, Chewy debuted in the Fortune 500 in 2021. Owned by PetSmart, the company makes around $10 billion in revenue each year.

Whether you’ve got plenty of pet food already, or just find all the expenses too unbearable, can show you an easy way to get a Chewy refund. Read onwards to get many questions answered when it comes to the pet food merchant and its refund policies.

Can You Get A Chewy Refund?

Chewy posted a Most Common Questions page that mentions refunds, returns, and replacements.

You have up to one year to ask for a return, and it can be granted by Chewy. So if you buy dog food by the bulk on August 31st of this year, for instance, and one of the bags is inedible, you have until August 31st of next year to ask for a refund. Depending on the products and circumstances, you won’t need to return the item in question to get your money back. If you need to return the item, the refund process will commence once Chewy personnel is in possession of the item.

Can I Return the Prescription Medicine To Chewy?

As Chewy is considered a pharmacy, Chewy prohibits the return of prescription medications, as it’s against the law for pharmacies to accept it. This is because once the prescription is outside of Chewy’s control, there’s no guarantee when it comes to the product’s safety and integrity. This prescription medication includes the following:

  • Pain and arthritis medication
  • Flea and tick treatments
  • Parasite and worm medicine
  • Diabetic medication
  • Urinary tract and kidney medicine
  • Antibiotics and penicillin
  • Ear and eye relief medicine

I Got The Wrong Medication From Chewy. Will I Get A Refund?

If you were sent the wrong medication from what was prescribed, you should be entitled to either an exchange or a refund. Chewy will typically determine which option it will go with on a case-by-case basis. This also applies to prescription medicine that arrives damaged or open. With an exchange, you’ll get the correct prescription, but with a refund, you’ll get your money back without a replacement. Though if you’ve already obtained another prescription elsewhere for your pet, you should make this aware to Chewy, and the agent will give you the refund.

Can’t Get Your Refund? Get Help With allows you a second chance to get your money back no matter what you’ve ordered from Chewy. We can contact your bank and you’ll get a second opinion on whether Chewy crossed a boundary with their own refund policies:

Here are the best features customers love about

AI WritingNot a professional writer? Not a problem! Our AI companion can write you a convincing letter to your bank.
Reason Code RetrievalSave time researching legal and financial terminology. will append the right reason code for you to get your money back.
File A Chargeback AnywhereNeed to take care of your chargeback right now? No problem! Get started on your web browser or on our mobile app and create your filing in less than 10 minutes.
Saving Time And spares you the trouble of buying postage and trips to the bank or post office.
Bypass Customer ServiceIf Chewy customer service doesn’t budge, you don’t need to make them. We’ll help you get refunded without intervention from Chewy at all.

How To Contact Chewy Customer Support

There are 3 primary ways to get in touch with somebody at Chewy. The company explains concisely at this link:

In short, you can get in touch with the customer service department in the following ways:

If you opt to chat, you’ll need to log into your account. While you don’t need to log into your account for a phone call or to leave an email message, you’ll need to provide account details in order to proceed forward with inquiries such as returns and refunds.

How To Start A Chewy Order Return

If you want to start a return on an order without the desire to speak with somebody one-on-one, you’ll want to choose the “Email Us” option. Here’s what you’ll need to do to start a Chewy return:

  1. Click this link:
  2. Enter your email address.
  3. Choose the category that best relates to your situation.
  4. Click on “Select a Topic” and choose “Issue with an order or a product”.
  5. Click on “One more detail…” and choose the category that best relates to your situation.
  6. If applicable, enter your order number.
  7. Write your message on why you want a return and refund. Be as detailed as possible.
  8. Click on the blue “Submit” button.

Where Can I Find My Chewy Order Number?

If you need an order number to proceed with a Chewy return, there are two ways you can obtain it.

The first way is to log into your Chewy account online. Once you log in, you’ll need to navigate to the Orders page. When you’re on this page, you should see the order number in a gray bar over the product you want to return.

The second way is to log into your email provider you use for your Chewy account. Log into this account and search for the email that confirms the Chew purchase. This email will also include the order number.

Chewy Competitors To Consider

Need to get pet supplies and food elsewhere? There are many competitors on the market so you don’t need to spend another penny towards Chewy. Take a look at where else you can find pet food online:

Online marketplaces that also sell pet food from distributors include Amazon and Groupon. You can also look around your area for pet supplies stores, which may include:

The Yellow Pages can also show you to local pet stores and pet supermarkets where you can buy pet food and products.

How Do I Cancel A Chewy Subscription?

Subscriptions are known as “Autoship” on, referring to orders that are paid for and shipped without requiring your action or permission. Chewy “Autoships” offer slight discounts on each shipment compared to shipments without Autoship.

When logged into your Chewy account, Go to your Orders page, then go to “Manage Autoship” on the order with Autoship. Click on “Cancel” to disable Autoship and prevent future orders from getting shipped automatically.

Reverse Your Chewy Expenses Using

With, you can take action for a Chewy expense whether during work hours or at the stroke of midnight. We can help calm your nerves knowing your bank can review your situation and make an unbiased decision. We help hard-earned money return to customers in 3 to 5 business days.

Download the mobile app to get started, and check out these other helpful blogs!

Frequently Asked Questions (FAQs)

What Are Chewy’s Customer Service Hours?

Chewy customer service is available all day, all night, and 365 days per year. You can contact customer service any time by phone, email, or chat whenever you need a problem with your order addressed.

Is There A Better Online Pet Food Marketplace Than Chewy?

On paper, Chewy is the no. 1 online pet food marketplace that provides the widest selection of pet food and products for dogs and cats. If you need a specific brand of pet food, you’re sure to find it on Chewy. Though other factors that may be appealing or unappealing, depending on the customer you could ask, may include pricing, delivery times, sales and discounts, customer service, and additional features.

Can I Get A Refund On Chewy Video Appointments?

There is no mention of whether or not you can get a refund for a video call with an online vet at If you’ve had an uneventful experience with your video appointment, contact Chewy customer service at Video calls are provided free to CarePlus pet insurance owners.

Can I Return A Chewy Gift Card?

According to Chewy’s Terms of Use page, physical gift cards can’t be returned or redeemed for cash. Chewy eGift cards are also not returnable or redeemable for cash, except when required by law. The gift cards must be used towards the purchase of products or prescriptions from Chewy.

Can I Get A Refund On Chewy CarePlus Pet Insurance?

CarePlus insurance plans on Chewy can be canceled at any time. Prorated refunds are available, but only for the first 30 days if no claim has been paid in that time. For instance, if you pay for a CarePlus plan on May 1st, and it’s now May 21st, and nothing has happened for you to benefit from the plan, you have until May 31st to cancel the plan and get a refund.