How To Get A Refund From Regal

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How To Get A Refund From Regal In A Breeze

Regal Cinemas is a franchise chain of movie theaters where you can watch Hollywood’s latest films and blockbusters. Regal is the second biggest theater chain in America behind AMC where it currently owns over 500 theaters containing almost 7,000 screens.

Whether you’re looking to get a refund on an unused subscription or want compensation for a movie night gone wrong, can help! Here, you can learn about Regal’s refund policies so you can weigh your options on how to get your money back.

Regal’s Ticket Refund Policies

Regal explains the guidelines for getting refunds on movie tickets on this page. If you contact Regal’s customer service team, they would be willing to return your money in full and cancel your ticket. You can also refund your tickets by looking for the confirmation email of the tickets you’ve purchased, if they were purchased online.

I Bought Regal Tickets For The Wrong Movie/Showtime

If you’re at the theater and you ordered tickets for the wrong movie or showtime, and the movie you purchased tickets for starts in less than an hour, you should have a Regal employee or manager help sort out the situation. After you cancel the wrong tickets, you can always purchase again and make sure the movie and showtime is correct.

How To Get A Regal Refund With Your Email

Asking for refunds involves user-specific links, so looking for the link to refund isn’t as simple as searching for it on Google.

To request a refund for a Regal Cinema order, follow these directions:

  • Log into your email account.
  • Search “Regal Tickets”. The confirmation email should be titled “Regal Tickets For [Name of Movie]”, followed by the booking number.
  • Scroll down to the bottom of the email to find the “Request Refund” link. Click the link.
  • If necessary, log into your Regal Cinema account.
  • Fill out the form to explain why you’d like a refund and submit.

If you get an error message when you click the “Request Refund” link, you can contact Regal Cinema’s customer service team, as suggested in the message.

Can I Get A Refund For Regal Unlimited?

Regal Unlimited refers to the theater’s subscription service where customers pay a flat monthly rate to watch any movie at any showtime, along with discounts on concessions and other perks. There are only two scenarios in which you can get a refund from Regal Unlimited:

  • After your 3-month or 1-year upfront cycle lapses, you’re entitled to a partial refund.
  • For private screening and birthday party reservations that you cancel in advance, you’re entitled to a full refund.

Unfortunately, there isn’t any way you can get a refund for unused time spent at the theater or at screenings.

How Do I Contact Regal Cinemas Customer Support?

You can reach out directly to a Regal Cinemas specialist in 1 of 3 ways:

Method Of ContactDetails
EmailWrite an email to Once they see your message, they’ll get back to you at their earliest convenience.
X/TwitterVisit and click on the envelope icon to send a message. The account will respond and address your inquiry.
FacebookVisit and click on the “Message” button. If you have the Messenger app, you can also find Regal Cinemas on there, but the chat system is about the same.

As of this time, there’s no customer service phone number or live chat function, so the only way to reach out to Regal’s representatives is through written communication where you can expect a delay in a response.

When Should I Expect To See A Response From Regal?

Regal Cinemas mentions on its website that it takes around 24 to 48 hours for a specialist to read your message and provide a response. Considering that they don’t provide phone support, this is reasonable for a team that likely responds to hundreds of inquiries daily.

I Got Charged Again After Canceling Regal Unlimited

The website states that those who cancel Regal Unlimited might get charged for another month, even though they had previously canceled the subscription.

Why this happens isn’t explained, aside from “when and how” you cancel being factors. But you should certainly contact customer service if it does happen.

Why Can’t I Get A Refund For Regal Unlimited?

The Regal Unlimited subscription has upfront fees of $56.97 for a 3-month term and $227.88 for a 1-year term. This is basically a “commitment” in which you’re obligated to honor this plan up to the 3-month or 12-month mark without canceling or getting your money back.

So for instance, here is how a 3-month term looks in writing:

  • Month 1- June 10, 2024: $18.99 (non-refundable)
  • Month 2 - July 8th, 2024: $18.99 (non-refundable)
  • Month 3 - August 5th, 2024: $18.99 (non-refundable)
  • Month 4 - September 2, 2024: $18.99 (refundable)

Only until after the upfront period are you allowed to cancel and get a refund, and that’s only for the current month past the upfront period.

For more information, Regal has outlined its rules on how this subscription works.’s 4-Step Refund Process

Need to get a refund on a Regal purchase? makes it all the more likely! We can contact your bank on your behalf to provide a convincing argument to initiate a chargeback that puts your funds back in your account.

Here’s what you need to do:

  • Register your account on your web browser or through our mobile app.
  • Explain the events that lead up to this point with you and Regal. Leave no stone unturned.
  • Submit your thoughts to our AI wizard, and see it write up a formal letter including a crucial reason code to ensure you have a legitimate case for a refund.
  • Wait for your bank to read and review your letter. This process will take a few days at least.

Our website and app are super-convenient to use at home or on the go. Request your refund at your desk, at the theater, or anywhere you feel is necessary to start the refund process. Works With All Kinds Of Chargebacks

Regal Cinemas isn’t the only company that we get refund inquiries regarding. Our customers have also been able to get refunded on food orders, streaming services, concert tickets, and much more!

Take advantage of for any situation where you need to request a difficult refund!

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Frequently Asked Questions (FAQs)

What Are Some Of Regal Cinemas’ Competitors to Consider?

Other known theater chains aside from Regal Cinemas include AMC Theaters, Cinemark, Cineplex Entertainment, and Carmike Cinemas.

Can I Get A Regal Refund For Canceling A Birthday Party?

If you have to cancel your birthday party reservation at Regal, you have until 24 hours before the event to cancel to get a full refund. The refund can’t be honored any time past that.

What’s Included With A Regal Unlimited Subscription?

If you’re thinking about canceling your Regal Unlimited subscription, the plan also includes discounts every Tuesday, 10% discount on concessions, unlimited early access screenings, 100 Regal Crown Club points per dollar spent, and a free large popcorn and small drink for your birthday.

Will I Get Refunded If Regal Cancels A Screening?

If something happens in which Regal cancels a screening and you’re not able to attend it, Regal will refund you for the tickets you’ve paid in full.

Is The Regal Unlimited Pass A Great Deal?

If you’re planning on watching a lot of movies in the next year, Regal Unlimited Pass can pay for itself. If there aren’t a lot of new movies that intrigue you, each theater also shows some special screenings every Tuesday night with discounts on popcorn and extra tickets. Such screenings include “Mystery Movie Night”.