How To Get A Refund From StubHub

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Stuck With Unsold Tickets? Here's How To Get Your StubHub Refund!

StubHub is one of the world’s largest ticket marketplaces where buyers and sellers exchange tickets for upcoming concerts, sports games, and other live events. From Aerosmith tours in America to rugby games in the Netherlands, StubHub is a prominent events brand known the world over.

If you can’t use your StubHub tickets or don’t want them anymore, what options are out there? Are StubHub refunds possible? Let us at show you how to get a refund from StubHub.

Does StubHub Allow Refunds?

StubHub Support mentions nothing about refunds on ticket transactions or how to get one. Rather than suggest refunds or cancellations on tickets, StubHub instead suggests that you re-sell the tickets to another buyer on the marketplace. StubHub acts as a middleman between buyers and sellers, and thus, StubHub isn’t who you buy your tickets from.

When Do Refunds Happen On StubHub — If Ever?

StubHub does have a FanProtect Guarantee policy. This policy guarantees that you’re protected by StubHub in the event you purchased fake or counterfeit tickets on the marketplace without your knowledge. Depending on the timing and ticket availability of your event, StubHub will give you one to three options for reimbursement:

  • A full refund
  • Replacement tickets
  • An account credit worth 120% of the money you spent on the counterfeit tickets

Ticket scams are not uncommon today, and even when hundreds of people are scammed from one event, StubHub works to get each buyer refunded.

Another scenario where buyers get refunded by StubHub is when an event gets canceled and is never postponed.

Reasons Ticket Buyers Prefer A StubHub Refund

While buyers do have the option to re-sell tickets on StubHub, many like you may prefer to just get a refund for one of many reasons.

  • The event is happening sooner than later and the ticket owner feels reselling will take a lot of time.
  • The ticket owner isn’t available to re-sell the tickets due to injury or illness.
  • The ticket owner isn’t sure if another buyer will buy from him or her.

What If I Can’t Sell My StubHub Tickets Before The Event?

StubHub isn’t very helpful when it comes to tickets you’re not able to sell before the event. The only suggestion they have is to sell them someplace else or give them away to a friend.

This is understandable, however, as they have mentioned they are not the ticket vendors — just a liaison between people who buy and sell the tickets.

If you’re not able to find any ticket buyers on StubHub, here’s what you can do instead:

  • Ask your social media community if anyone is interested in buying your tickets.
  • Try a competitor to StubHub, such as TicketMaster or SeatGeek.
  • Sell the tickets outside the venue before the event starts.
  • Sell them or give them to friends or family members who might be interested.

How Stubhub Refunds Work

If StubHub does give you refunds, there are fortunately easy ways to get a hold of them.

If your event is canceled, log into your StubHub account and access your StubHub Wallet. There should be an option to “Request cash refund” for events that are canceled and not rescheduled. If the event was just recently canceled, we suggest you wait a little while before StubHub can update even information again.

Return Order Money Back To You With

If your tickets are legitimate, but you prefer getting a Stubhub refund, then can certainly help! We act as a middleman ourselves between innocent customers and their banks.

Here’s how works:

  • You set up your account online or with our mobile app.
  • You explain why you can’t use your tickets and why you deserve a refund.
  • Our AI wizard will find a chargeback code or “reason code” that makes your supposed refund more credible.
  • The AI wizard will write a professional letter to your bank.
  • The letter will be sent to your bank for review.

And there you go! You should hear back from your bank if they grant your refund request. Refunds are not always a guarantee, but will always build you the strongest case possible for your bank to consider.

About StubHub Customer Service

StubHub has a customer service team available to address any inquiries by ticket buyers or sellers.

To call StubHub, dial (866) 788-2482. Follow the prompts from the automated voice and you’ll eventually be in line to talk to a specialist.

You can also chat with a live specialist without a phone required. Visit and log into your account. From there, click on the panels that most relate to your problem, and you’ll be led to the company’s chat support page where an available representative will get in touch with you.

When Is The Best Time To Contact StubHub?

StubHub has different customer service hours for weekdays and weekends.

Monday through Friday, support is available from 5:00 AM to 9:00 PM PST. This is 8:00 AM to 12:00 AM EST. On Saturday and Sunday, their hours are 5:00 AM to 8:00 PM PST.

The times in which customer service teams are at peak hours are during afternoons and evenings when most people are home and have the time to call. To ensure your wait times aren’t so long, we suggest calling or chatting with StubHub sometime during the morning and during a weekday.

A List Of StubHub Competitors

If you’re not able to sell your StubHub tickets, they are not contractually-bound to only be sold on that one marketplace. You can try to sell the tickets on other ticket marketplaces if you’re having trouble finding a buyer.

Here are some notable StubHub competitors you can also try to sell your tickets from:

MarketplaceTicket AvailabilityBuyer FeesSeller Fees
TicketmasterHighUp to 20%Up to 15%
SeatGeekHighUp to 44%10%
Vivid SeatsHigh32%10%
TicketNetworkModerateIncreased ticket prices15%
Ticket LiquidatorLow31%15%

Each vendor will have their own set of features and perks which include rewards programs, ticket insurance, and deals and discounts when applicable. It’s also worth mentioning that some ticket marketplace sites, such as GrouponLive will keep track of ticket listings from multiple ticket marketplaces. This means you won’t need to shop for or list tickets on multiple sites, but if you’d like the best deal, a site like GrouponLive can help you locate it.

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Frequently Asked Questions (FAQs)

Can I Contact StubHub On Social Media?

StubHub has multiple social media accounts online. StubHub is on X at and on Facebook at

These pages are inactive, however. StubHub hasn’t regularly posted since 2021, so the odds of getting a response are very slim.

Do I Have To Pay For Selling Tickets On StubHub?

According to stubHub’s community FAQs, listing tickets on StubHub is completely free. The seller fee will need to be paid once the tickets have been sold.

Can I Delete A StubHub Listing If The Tickets Were Purchased Elsewhere?

If you’re selling tickets on StubHub, but the tickets were purchased outside of StubHub, you can simply delete the listing before someone else purchases the already-purchased tickets.

Simply sign on the StubHub website or StubHub app and manage your listings. You have the option to delete the listing so it’s no longer visible to ticket buyers.

Why Did StubHub Charge My Bank Account $1?

If you’re using StubHub for the first time, you’ll notice a $1-transaction of your funds in your bank statement. This is part of the authorization process so StubHub knows the bank account credentials you’ve sent them were legitimate.

After 2 to 5 business days, StubHub will give this dollar back to your bank account or credit card.

Can I Get A Refund For Buying Fake StubHub Tickets?

If you have purchased tickets from StubHub and they turn out to be fake, StubHub can reimburse you with either a full refund, replacement tickets, or a 120% credit towards your next ticket purchase.