How To Get A Refund From Avianca Airlines

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How To Request A Full Refund From Avianca And Get It

Avianca is an international airline originating in Colombia. The airline currently flies to over 100 destinations around the world — most notably Spanish-speaking countries — but also to many major U.S. cities, and London, England. Avianca is the largest airline in Colombia and has been since 1919.

Do you want to see how to get your money back from Avianca, though? We at have you covered! Read our thoughtful guide to see what Avianca refunds entail as well as other useful tips.

Can You Get An Avianca Refund?

Avianca has posted its refund policy on its Changes and Refunds page. The website can be confusing to understand at times, as certain statements can contradict others in terms of what qualifies as a refund.

From our understanding, refunds are possible if you purchased either Flex or Business tickets. Basic, Light, and Classic tickets don’t have any refund eligibility.

Get What Belongs To You With

Get an easy chargeback using! Rather than play detective and find out where to go for a refund, you can let us help you request a refund from your bank — right from either your computer or handheld device.

Here’s how works:

  1. Register for an account.
  2. Explain what happened with your Fortnite purchase and why you’d like your money back.
  3. Review the formal letter our cutting-edge AI wizard has created with your data. We’ll also append a chargeback code that you need for the refund to go through.
  4. Wait for your bank to get your letter in the mail and make a final decision.

You’ll get a confirmation email regarding your bank’s decision. If they rule in your favor, you’ll get your money back in 3 to 5 business days.

Avianca Tickets Explained

Avianca has 5 tiers of tickets: Business, Flex, Classic, Light, and Basic. Business tickets are the costliest, while Basic tickets are the most affordable.

When it comes to refunds, only Business and Flex are the only types that allow refunds. You can ask for a refund within your country’s laws. The grace period for most participating countries like the U.S. will be 24 hours after the time of purchase, whereas in Chile, the period is a prolonged 10 days.

Here’s a rundown of each of the Avianca ticket types:

TicketRefunds?Change Fees?BagsLifeMiles PointsPriority Service & Lounge Access?
BasicNoYes1 personal item bag, pay for additional baggageNoneNo
LightNoYes1 personal item bag and 1 carry-on bag, pay for additional baggageNoneNo
ClassicNoYes1 personal item bag, 1 carry-on bag, and 1 checked bag5 per $1No
FlexYesNo1 personal item bag, 1 carry-on bag, and 1 checked bag7 per $1No
BusinessYesNo1 personal item bag, 1 carry-on bag, and 1 checked bag7 per $1Yes

Light tickets are only available for flights to and from European countries and from Brazil.

Can I Get Avianca Refunds For Services I Don’t Use?

According to the Avianca fares page, you can get refunded for unused services, but only if the services are unavailable. If you simply don’t want the service, it can’t be refunded so long as it’s still available to you, such as access to the Avianca lounge.

These services may include:

  • Specialty seating
  • Room for baggage
  • Airport check-in
  • Access to the Avianca lounge
  • Headphones
  • TV screen
  • Amenity kit

Refunds for unavailable features will apply to all ticket types, even Classic, Light, and Basic tickets.

How To Contact Avianca

The number-1 way to contact Avianca is through the text messaging platform WhatsApp. If you’d like an easy way to send a message to Avianca’s customer support, here’s how to do so:

  1. Visit Avianca’s website.
  2. Click on “Vianca Chat” at the top of the page. (Vianca is the company’s virtual assistant.)
  3. Click “Continue to Chat”.
  4. Click on “Download” to install WhatsApp on your computer, or click on “use WhatsApp Web” to use WhatsApp in your web browser.

If you have WhatsApp installed on your smartphone, you can also text Avianca customer service using the WhatsApp mobile app.

What Is Avianca’s WhatsApp Number?

Avianca’s customer service has multiple numbers posted for WhatsApp. First, try +57 311 4006797. This number is part of the web WhatsApp link associated with Avianca. The company also links +57 604 4440050 as a possible number.

When searching for the official Avianca profile, the one you’re looking for has an avatar of a woman wearing a red bellhop uniform.

How Do I Call Avianca By Phone?

There are various Avianca phone numbers floating around, and you might not be sure the numbers work or provide support in English.

The first phone number to try is 800-400-8222. If support isn’t available or doesn’t work, try 800-284-2622. For this number, you must press 2 at the first prompt for English.

Avianca On The Better Business Bureau

Avianca currently has an F grade from the Better Business Bureau (BBB). After 100 reviews, the company has 1.02 stars out of 5. In the past 3 years, over 470 complaints have been filed, none of which have been addressed by Avianca personnel.

The majority of complaints on BBB towards Avianca involve problems with canceling or changing flights, and customer service calls either being dropped or placed on hold indefinitely.

Make Your Refund Companion can help you make your case to get refunded in spite of businesses looking to keep your cash. Whether you think you’ve lost money on Avianca, Tinder, or PlayStation, can work to give you a final decision in a few days.

Get started today on your web browser, or download the app on your smart device.

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Frequently Asked Questions (FAQs)

How Long Does It Take To Get An Avianca Refund?

Avianca’s website doesn’t specify how many days it will take for refunds to return to your credit card or bank account. The website does state that it will take up to 30 days for the money to show up on your next bank statement.

Can I Request An Avianca Refund Without Customer Service?

You can request a refund for an Avianca booking at this link. From there, enter your reservation code, last name, payment method, and type of reimbursement you prefer. As of now, it’s unknown when Avianca will get back to you regarding your request.

How Do I Check The Status Of My Refund?

You can check the status of your refund from Avianca at this link. You’ll have to provide either your ticket number or request number. The ticket number refers to the number on airplane ticket you purchased. The request number refers to the number an Avianca specialist gave you through email following your initial refund request.

How Much Time Do I Have To Cancel My Avianca Flight?

According to Avianca’s refund policies by country, the laws differ depending on where you live. For the United States, customers have 24 hours to cancel their reservation to get a refund. For instance, if you order your tickets Wednesday at noon, you have until Thursday at noon to cancel to be eligible for a refund.

What Can I Do If I Can’t Travel And Can’t Get An Avianca Refund?

As stated on Avianca’s website, you have the option to reschedule your flight if you can’t board your flight and it’s past the grace period. With this, you can move your flight to a different date, and you won’t have to pay for another flight — but rather a smaller change fee. This is something to consider if you’re looking to travel again in the future.