How To Get A Refund From Albert

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Cancel Albert Genius And Get A Full Refund

Albert is a financial tech company that allows consumers to manage money and view personal finance data all in one app.

Albert’s Genius subscription plan costs $14.99 per month, and if it’s no longer worth keeping to you, you’re probably looking to see if you can get your money back in one way or another. That’s where can show you the way. Read onwards to learn more about Albert refunds.

Can You Get An Albert Refund?

The only scenario in which Albert will allow refunds is if the user signs up for a yearly plan and cancels after the first month. Albert will issue a prorated refund for the monthly terms that didn’t occur.

Albert doesn’t allow refunds for users who subscribe to Albert Genius at $14.99 billed monthly.

How The Albert Prorated Refund Works

The Albert Genius annual subscription costs $149.88 per year, to be paid upon signing up or renewing. This equates to $12.49 per month, which is a discount compared to the monthly renewal model. If you cancel the annual subscription after a period of time, you will get a refund for the month you canceled. For instance, if you canceled 9 months into the subscription, you’ll get refunded for the 3 months that didn't occur. You’ll get $37.47 back, while Albert keeps $112.41 from the 9 months the subscription was in effect.

Can I Get An Albert Refund With Apple Or Google?

Both Apple and Google allow self-service refunds on app purchases and subscriptions. This means you won’t have to contact a customer support representative to ask for a refund. While Albert is available on the Google Play Store and App Store, it doesn’t appear subscriptions are handled by either storefront. While consumers have been able to get app-related refunds through these companies in the past, this has been changing with certain companies allowing the app developer themselves to handle refunds.

To tell if you can get a refund from Apple, here’s what you can do:

  1. Go to the Apple’s Report A Problem page.
  2. Select "I'd like to,".
  3. Select "Request a refund."
  4. State the reason why you’re requesting a refund.
  5. Select “Next”.

If you don’t see the Albert subscription, you won’t be able to get a refund through Apple.

For Google, the refund process goes like this:

  1. Go to the Google Play’s Refund Request page.
  2. Select “Continue”.
  3. Verify you’re using the right Google account.

From here you should see a list of purchases. If Albert isn’t among them, then a Google refund isn’t possible.

If you do spot Albert in your list of purchases you can refund, Apple and Google should easily oblige if you subscribed or renewed within a week or two. It would take up to 4 business days for Google to send your money back to your bank account, whereas Apple only needs 2 days.

How To Contact Albert Customer Support

Albert’s primary method of contact is through email. You can email customer support at A customer support agent should reply within 1 to 2 business days.

Additionally, you can text Albert with an SMS messaging platform. Text your message to 639-37 and you should get a reply in less than 2 business days.

How To Get Help With

Disputes can be long and stressful, so can make it much easier! We can get in touch with your bank to see if they’re willing to issue you a refund, where your funds would be put back in your account in around 5 days without the approval of Albert.

Here’s 4-step process for refunds:

  1. You sign up for your account..
  2. You tell us what happened for you to want a refund on your card.
  3. Our AI wizard will write up a professional letter to request your refund, and append a reason code necessary for your refund to take place.
  4. Your bank will receive your letter and review your case accordingly.

It’s a very simple process and you’re sure to get a decision faster than waiting around for Albert!

Can I Still Use Albert For Free?

Albert has a free version known as the “Core” subscription, which customers can still use after canceling or ending their Genius subscriptions. The core subscription includes many features found in the paid subscription, including:

  • A money account
  • Cash advances
  • Recurring savings
  • And a rewards debit card

If you use Albert’s core services, there are no service fees or surcharges so long as you make withdrawals and deposits with Allpoint ATMs.

Settle All Your Refunds With

Whether you want to dispute monthly subscriptions, bus tickets, or food deliveries, has you covered! Ten minutes can make an impact in keeping your hard-earned money in your pocket.

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Frequently Asked Questions (FAQs)

Why Can’t I Refund Albert For A Monthly Subscription?

Albert denies refunds of the Genius monthly payment plan of $14.99 per month. Essentially, when you have access to the Genius subscription, you have the means to benefit from it at any time. Because of this, you can’t get a refund or cancel the current billing month. What canceling does instead is prevent your card from getting charged for the upcoming billing month.

Can I Dispute Albert Transactions?

Albert allows you to dispute transactions that you don’t recognize. To do this, open the app and go to the transaction in question on the activity page. Tap on the specific transaction and select “Report an issue”. This allows Albert customer service to investigate the charge and review any evidence you might present. Albert also suggests that you freeze your card. Click here for instructions on how to do so.

Does Albert Have Live Phone Support?

Albert doesn’t have live phone customer support. However, Albert does have a phone number designated for voicemail. Call (844) 891-9309 to leave the customer service team a message. An agent should call you back at regular business hours.

Can I Contact Albert On Social Media?

Albert is active on X, Instagram, and Facebook. However, this account is specifically for promoting the company and its services. If you leave a comment on any of the pages asking for help, you’ll get a response that instructs you to send an email to or text a message to 639-37.

Does Albert Genius Have A Free Trial?

When you sign up for the first time for an Albert Genius subscription, you’ll start the subscription with a free 30-day trial. You’ll have access to all the available features of Albert for the duration of the trial.