How To Get A Refund From AliExpress

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How To Secure An AliExpress Refund Effortlessly

Created by parent company Alibaba in 2010, AliExpress is an online platform that allows manufacturers to drop ship goods directly to customers without shopping for the item(s) at a store.

While you might have gotten killer deals from AliExpress in the past, what happens if you’re not happy about a specific order? Can AliExpress help you, or do you need to get assistance from a company like Let us show you everything there is to know about AliExpress refunds.

Can You Get An AliExpress Refund?

AliExpress has introduced its Buyer Protection program, which allows buyers compensation for items that the buyer would like a return for.

There are two types of Buyer Protection advertised by AliExpress. They are as follows:

  • Basic Buyer Protection - This plan is available to all customers and guarantees each customer a refund if requested as well as a guarantee that the items will be delivered “on time”.
  • Advanced Buyer Protection - This plan is available for certain products that require warranties, such as electronics. Advanced Buyer protection comes with all the features of Basic Buyer Protection in addition to a 2-year warranty that’s honored in the event the product is defective, such as a cordless electric blower.

AliExpress Refund Scenarios

You can ask for a refund on your AliExpress order for various different reasons. AliExpress has outlined their Terms & Conditions pages, which states there are many different criteria that must be met to qualify for a refund. They are:

  • The product must have been purchased with AliExpress.
  • Your item had been damaged or defective, you received the wrong item or size, or the item came late, arrived at the wrong address, or didn’t arrive at all.
  • Your AliExpress account must be in good standing.
  • You opened a dispute regarding the item.

When you request a return of your AliExpress order, you should get instructions for how to send the order back to the seller.

How Much Time Do I Have To Request An AliExpress Return And Refund?

As the company acknowledges that it can take a while for goods to be shipped halfway around the world, the grace period for returns doesn’t start once you have purchased the item, but rather once you received the item in the mail. AliExpress is notified when your item has been delivered to your address.

Once you receive your item, you have 15 days to initiate a return with AliExpress. So if you’ve purchased the item 11 days ago, you have 4 more days to ask for a return and be granted one. Keep in mind that the item must be in new condition and you should not remove any labels or tags from the item.

How To Open An AliExpress Dispute

If you’re in the period where you can open a dispute, you can do this either with the AliExpress mobile app or AliExpress website.

Here’s what you need to do to start a dispute:

  1. Click or tap on the “Orders” tab.
  2. Click or tap on the product you want a return and refund for.
  3. Click or tap on “Open Dispute”.
  4. Answer the questions on the next page.
  5. Click or tap on the red “Submit” button.

During the dispute, you can still contact the seller and exchange messages with him or her.

How Long Does AliExpress Buyer Protection Last?

The timeframe for AliExpress Buyer Protection can vary depending on how long the item stays in transit. Customers can open disputes either after the 11th day the product has been shipped or once the customer receives the product in the mail; whichever comes first. When the customer has the item, he or she has 15 days to request a return and refund. After the 15 days have passed, the Buyer Protection period lapses and no returns can be made, unless under the seller’s discretion.

How To Contact AliExpress

At AliExpress’s website, click on the little yellow astronaut avatar at the bottom right corner of the screen. This is Eva, the company’s AI assistant. Eva will guide you through order inquiries such as how to cancel an order or check the status of a refund. Eva’s available 24 hours a day, and 7 days a week, though it will not be able to forward you to a live customer service agent.

To get real customer service is very difficult at the moment. The company does have a Customer Service page, but it’s currently under construction. It’s not known at this time if the company plans to retain a customer service team or not in the future.

It seems that AliExpress has also discontinued customer service on social media. While AliExpress used to have customer service on X, for example, the account hasn’t been active since 2022.

AliExpress vs. Competitors

AliExpress’s competitors like Temu and DHGate also have their own protection programs for customers. Here’s a good comparison of each of them:

CompanyProgramPeriodReturn Location(s)
AliExpressBasic Buyer’s ProtectionUntil 15 days after delivery.USPS
TemuPurchase Protection90 days after purchase.USPS, UPS Store
WishMoney Back GuaranteeUntil 30 days after delivery.USPS
DHGateStandard Purchase Protection Program90 days after purchase.USPS

How To Get Chargebacks With

In need of urgent refund assistance? If you’re struggling with lackluster AliExpress customer service, you can turn to We can assist you in resolving your issue by contacting your bank, ensuring your funds are returned to your credit card or bank account in 3 to 5 business days. Here’s what you can do to ask for a chargeback with

  1. Create your account on our website.
  2. Share your experience regarding your AliExpress purchase and explain why you’re entitled to a refund.
  3. Our customized AI wizard will write your bank a personalized letter which will include a reason code necessary for your refund to take place.
  4. Your back will get out letter and make a decision on your case.

This is a fast and efficient process! You might even get a refund with faster than re-selling your unwanted goods through eBay or Etsy.

What Does Everybody Want?

We work with banks to give customers a peace of mind. Take a look at these other companies to learn more about their trivial and deceptive refund policies.

DatingTinder refundHinge refundBumble refundPlenty of Fish (POF) refundGrindr refund
EntertainmentOnlyFans refundAudible refundTicketmaster refundDisney refund
FinanceVenmo refundZelle refundPayPal refundCashApp refundAffirm refund
Food/ GroceryDoordash refundInstacart refundGrubhub refundUberEats refundDomino’s refund
GamingRoblox refundRiot refundPlayStation refundXbox refundNintendo refund
Online ServiceGrammarly refundAmazon refundShopify refundLyft refundChegg refund
Streaming/ TechNetflix refundSpotify refundHulu refundApple refundYouTube refund
TravelFrontier Airlines refundDelta Airlines refundUnited Airlines refundAirbnb refundAmtrak refund

Frequently Asked Questions (FAQs)

When Can I Expect An AliExpress Refund To Arrive?

AliExpress will send refunds from 3 to 20 business days after the goods have been returned to the seller. This timeframe will vary depending on the payment method and banks involved.

How Do I Check My Refund Status On AliExpress?

To check your refund status on AliExpress, visit the AliExpress website. From there, click on the yellow avatar on the bottom right corner of the screen. Then, click on “Check Refund”. From there, click on the order in question. The assistant should be able to disclose any updates regarding your refund if they are available.

Can I Receive An AliExpress Refund On An Order That Was Canceled By The Seller?

If your seller cancels an AliExpress order, you should be entitled to get your money back. If you haven’t received your money back after a number of days, you can contact the seller and tell him or her you need to get a refund. The seller should be able to oblige to your request.

Can I Exchange An AliExpress Item Sold By The Same Seller?

You should be able to exchange items from a seller if you aren’t happy with the item you received or got an item in the wrong size or color. Though to ensure a swift exchange, we suggest you purchase the item you desire first, rather than send the first item back and wait for the replacement to arrive in the mail.

Can I Get A Replacement Product From AliExpress If Mine Arrives Damaged?

If your item arrives damaged in the mail, you should be entitled to get a refund. From there, you can order the item again and hope it’s in excellent condition. Only under the Advanced Buyer Protection can you get a replacement item sent to you for free. This program involves a 2-year warranty that ensures you get a working product from your AliExpress seller.