How To Get A Refund From AVG

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How Can I Get A Refund From AVG?

Anti-Virus Guard is an antivirus software for computers and smart devices. AVG first launched in 1992 in the Czech Republic and has been at the forefront of antivirus protection software since. AVG’s current offerings include antivirus, VPN, and private browsers.

If AVG’s software hasn’t solved your recent computer issues, you’re probably wondering if there’s a way to get a refund so you won’t have to foot a big bill for a program you won’t use. Not to worry! can show you multiple ways on how to get your money back from AVG.

Can You Get An AVG Refund?

AVG states that you can ask for a refund if you purchased an AVG subscription less than 30 days ago. If it’s been longer than 30 days since you purchased the subscription, AVG doesn’t “normally” grant refunds, so there’s a chance that an exception could be made in your case. AVG also has outlined its “Stay Safe Virus Guarantee”, which is crucial for customers counting on AVG to help remove malicious content from computers and devices right away.

About AVG’s Stay Safe Virus Guarantee

The Stay Safe Virus Guarantee ensures customers that AVG will give them full refunds on AVG Internet Security subscriptions if the software isn’t able to resolve the computer's issues. Here are some examples of customers being entitled to refunds through this guarantee:

  • The software isn’t able to locate the virus.
  • The software claims to have neutralized the virus, but the computer’s problems still persist or the virus reappears.
  • The software isn’t able to run on your computer.
  • You later realize your computer’s problems aren’t related to malware or viruses.

However, getting a refund with the Stay Safe Virus Guarantee isn’t as simple as requesting a refund, as there are steps you need to take for you to be granted your money back.

How To Take Advantage Of The AVG Stay Safe Virus Guarantee

AVG customer service agents need to be sure the software won’t be able to fix your problem in order to get refunded using the Stay Safe Virus Guarantee. Here are the steps you need to take to get refunded in this manner:

  • Keep your subscription auto-renewed. If you’re still auto-renewed with your AVG subscription, don’t turn it off. If it’s off, try to turn it back on. You can do this on the AVG website or in the settings of your AVG software.
  • Ensure AVG is installed on your computer. The program needs to be installed and able to run. If it’s uninstalled, be sure to reinstall it.
  • Call AVG’s customer service helpline at (480) 920-6811. You should get in touch with a specialist that should try to help you with your software before they can grant a refund.
  • The specialist will use a remote tool to help you. They’ll be able to see your screen and control your mouse. If the software doesn’t solve the virus problems, then AVG will accept a refund request.

What AVG Programs Are Subject To The AVG Stay Safe Virus Guarantee?

There are a select number of AVG programs in which the Stay Safe Virus Guarantee will be in effect. They are as follows:

AVG Internet Security
AVG AntiVirus PRO
AVG Mobile Security
AVG Ultimate
AVG Ultimate VIP

Can I Return AVG Software If I Purchased It At A Retail Store Or Third-Party Retailer?

If you purchased AVG software at a retailer that wasn’t on AVG’s website, you can return it and ask for a refund at the store. You have to adhere to the store’s policy on refunds, rather than AVG’s refund policy.

Retailers like Amazon and Best Buy give customers 30 days to return the product and get money back for it in full. Usually, the store also requests that the product must be in re-sellable condition, so do not damage the packaging or remove any labels in order to guarantee your full refund.

How To Cancel Your AVG Subscription

Canceling your AVG subscription can be done online, either with your desktop, laptop, or smart device.

First, go to Sign into your account to access the account menu. After logging in, click on “Manage subscriptions” or “My subscriptions”. You will be directed to a list of active subscriptions.

When you see your subscription, you can take 1 of 3 actions:

  1. Unsubscribe. Cancel the subscription at the end of the billing term.
  2. Update payment card. Change the payment method linked to your subscription.
  3. Postpone payment date. Pause the subscription and set a new date you’re willing to renew the subscription.

If you choose to unsubscribe, click the green “Continue” button, followed by the green “Confirm & Finish” button. You’ll be given the option to state the reason for your cancellation. Click one more green “Continue” button and you should be all set.

Contacting AVG Customer Service

If you’d like to speak with AVG customer service, there are multiple ways you can do this.

  • United States customers can call +1 (844) 259-8811.
  • United Kingdom customers can call +44 (0)800 066-8173.
  • Australian customers can call +61 1800 429 319.

If you prefer to chat online with an AVG customer support agent, you can do so at this link. You will need to enter your first and last name as well as your email address before you can chat. This isn’t the same as logging in, as there are often inquiries regarding users who can’t log in.

Can I Get A Refund On AVG Premium Tech Support?

AVG Premium Tech Support offers a broader range of features and services compared to basic technical support from AVG. If you have not used the Premium Tech Support help line or calling did not solve your tech issues, you can ask for a refund if it’s been less than 30 days since you purchased the service.

Visit this link to go right to the refund request page, where you’re required to log into your AVG account to access your subscriptions.

Go With If AVG Doesn’t Budge

Is AVG unwilling to offer you a refund on your recent subscription? Let give you a hand! At, we’ll write a letter to your bank explaining what’s going on with your AVG order.

Here is our 4-step refund request process:

  1. Get registered on the website.
  2. Tell us what happened with Apple and why you’d like a refund.
  3. Our professional AI will write up a professional letter along with a reason code necessary to make your refund happen.
  4. Your bank will receive a letter and make a decision after a review.

Voila! What you need to do for your refund request will end up being much faster than waiting on the phone for an Apple representative.

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Frequently Asked Questions (FAQs)

Can I Get An AVG Refund On The App Store Or Google Play Store?

Both Apple and Google can offer refunds on digital AVG purchases from the App Store and Google Play Stores, respectively. Click here to go to Apple’s refund request page. Click here to ask for a refund from Google Play.

Can I Get A Refund If I Was Charged Twice For One Order?

There’s a very small chance that if you subscribe to AVG’s services, you’ll accidentally get two subscriptions and pay double. If this happens, you can contact AVG customer support and an agent should be able to cancel one of the subscriptions and give you the money back from it. You can do this by either calling (844) 259-8811 or by starting a chat.

Can I Cancel My AVG Free Trial?

You can either choose to get your AVG free trial with or without using your credit card. If you’re using your card, AVG will convert the trial into a paid subscription at the end of the trial period. If you’re looking to avoid getting charged a subscription fee at the end of the free trial, you’ll need to cancel the trial.

Does AVG Have A Customer Service Email Address?

AVG doesn’t have an email address for its customer service department. AVG does have a contact form for technical-related issues. Click here to fill out a form if you’re experiencing issues with the AVG software itself.

How Long Does It Take To Get A Refund From AVG?

AVG states that if granted a refund, you’ll get your money back in up to 7 business days if your payment was made with your credit card or PayPal account. Other payment methods, such as a debit card or bank account can take up to 14 business days.