How To Get A Refund From Bovada

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The Easiest Way To Get A Refund From Bovada

Bovada is an online sportsbook, casino, and poker site for customers feeling lucky and eager to win money by playing and betting. Launched in 2011, the company started in Costa Rica and has outlasted many gambling websites in the United States, and has become the world’s most visited gambling site and one of the 2,000 most visited websites worldwide.

However, if something’s wrong with a game you’ve played or you have had a bad experience with Bovada, you’re likely wondering what you can do about money that’s sitting outside of your grasp. Let us at show you everything there is to know about Bovada refunds. And as always, be sure to play responsibly.

Can You Get A Bovada Refund?

Refunds are possible from Bovada, but only in specific instances. According to the Bovada website, customers can get refunds on wagers for sports games that end up not taking place. Bovada classified canceled, moved, or postponed games as “No Action”.

For instance, you bet money on the Pittsburgh Steelers vs. the Cincinnati Bengals, but the game was either postponed or canceled, Bovada will give you your money back. If you bet $100, you will get back $100.

Bovada will also issue refunds to poker players if the game is interrupted and can’t be restored. The site explains that the game must be caused by a server error, rather than the player’s internet connection. Refunds can also be issued to players if upcoming tournaments you partake in get canceled.

Can I Get A Refund On Bovada Poker Games?

You can get a refund on Bovada poker games if a technical issue impacted every player and the game couldn’t be resumed. If you’re facing internet slowdowns, Bovada isn’t responsible for these issues, as the player has to provide a reliable internet connection for his or herself.

During internet disruptions, Bovada gives each player an additional 30 seconds to make a decision. If the player can’t make a decision in that time frame, the game forces the player to fold.

Here are some tips to ensure you have a secure internet connection:

  • Check your internet speed with
  • Scan your computer for malware.
  • Switch from a wireless to a wired connection.
  • Install a Wi-Fi extender or booster between your computer and your router.
  • Move or reposition your router.
  • Replace or upgrade your equipment.
  • Change your internet provider.

How To Contact Bovada

Bovada has a customer support team, although you’ll have to take a little bit of effort to seek out the customer support contact information. Here’s how to get to Bovada customer service:

  1. Visit
  2. Click on “Help Center”.
  3. Click on any panel.
  4. Scroll down to the bottom of the page.
  5. Where it says “Did you find what you were looking for?” click on “No”.

You’ll have two options for contacting Bovada’s customer service team: Email and live chat. Either method can allow you to ask about refunds.

Bovada’s AI assistant is named Shawn. He is only capable of answering basic and common help questions. Eventually, he will ask you to speak with a human agent. When he does this, respond with “Yes”.

Make A Chargeback More Likely With

Is Bovada refusing to refund you after wasting your money? No problem! can help you get another chance at getting your gambling money back to you. We contact your bank and build a strong case for your chargeback to occur.

Here’s what happens when you use

  1. You have a chance to tell your story and why you feel you deserve your money back.
  2. We take that story to write up a formal letter to your bank to request a chargeback.
  3. We’ll include a chargeback code needed for the chargeback to take place.
  4. We’ll send the letter and code to your bank where they’ll make a decision.

It’s a very swift process and we’ll do the tough work for you. In a few days, we’ll let you know whether or not the bank will approve your refund request.

Does Bovada Have A Customer Service Email?

Bovada has a customer service email on file. You can write to According to this page, you’re encouraged to write an email if you have a dispute and want it to be resolved. You can also send an email to Bovada’s Dispute Resolutions office at When writing to Bovada, be sure to include:

  • Your email address
  • Your account number
  • Your date of birth
  • Your country and state of residence
  • Your phone number
  • The date the issue occurred
  • And whether you’ve contacted the customer service team

Complaints to the Dispute Resolutions Office can be handled a week after you contacted customer service.

How Long Does It Take To Get A Refund From Bovada?

Bovada doesn’t mention how much time the company needs to send a refund back into your bank account. However, when Bovada issues winnings to customers, it usually takes 10 to 15 business days for a bank wire transfer once the withdrawal request is granted. It takes equally the same amount of time for paper checks.

We assume that refunds and withdrawals work in similar ways when it comes to giving players the money they deserve. Visit this page for more details on Bovada withdrawals.

Can I Contact Bovada On Social Media?

While some companies use social media to handle customer inquiries, Bovada isn’t one of them. A Bovada social media specialist frequently posts on X and Instagram to react to sports news and promote the company.

Feel free to send a message to one of these accounts, but the odds of getting a response is low.

How To Close Your Bovada Account

To close your Bovada account, you’ll need to contact Bovada customer support. To do this, you can either send the customer support team a message or chat with an agent live on the Bovada website.

An agent will be able to walk you through the cancellation of your account and what steps to take if you still have winnings you need to transfer over. Gives You Just Deserts

Ten minutes on can save you hours of customer service and peace of mind when trying to deal with companies that don’t have a refund policy. Simply have us write you a letter to your bank and you have the best chance possible of making an impossible chargeback possible.

Learn about how works to negotiate bank chargebacks involving these other companies:

DatingTinder refundHinge refundBumble refundPlenty of Fish (POF) refundGrindr refund
EntertainmentOnlyFans refundAudible refundTicketmaster refundDisney refund
FinanceVenmo refundZelle refundPayPal refundCashApp refundAffirm refund
Food/ GroceryDoordash refundInstacart refundGrubhub refundUberEats refundDomino’s refund
GamingRoblox refundRiot refundPlayStation refundXbox refundNintendo refund
Online ServiceGrammarly refundAmazon refundShopify refundLyft refundChegg refund
Streaming/ TechNetflix refundSpotify refundHulu refundApple refundYouTube refund
TravelFrontier Airlines refundDelta Airlines refundUnited Airlines refundAirbnb refundAmtrak refund

Frequently Asked Questions (FAQs)

What Are Bovada’s Customer Service Hours?

According to Bovada, customer service agents are available 24 hours a day and 7 days a week. This means you can talk to a human representative over the company’s live chat system any time you need assistance.

What’s The Quickest Way To Contact Bovada Customer Service?

The fastest way to reach out to Bovada is at this link: Simply enter your email address, choose “General Customer Service”, write your message, then click on the “Send” button. You should get a response to your email inbox within regular business hours.

Can Bovada Help Me Get A Refund If My Account Was Hacked?

Bovada will be able to help recover your account and possibly grant you refunds in the event your account is hacked or compromised.

A quick way to do this is to enter Bovada’s live chat box on the Bovada website. Type “Hacked” in the text bar and press “Enter”. Then click “Yes”. You’ll be in line to wait to be served by a human agent.

Is Bovada A Reputable Company?

Bovada is graded F by the Better Business Bureau (BBB). The company has a 1-out-of-5 star average rating. The company has received 54 complaints in the past 3 years.

The majority of complaints stem from Bovada players not being able to retrieve earnings and being unable to access accounts with money at stake or on hold. The company addresses each complaint, but not everyone gets a satisfactory outcome.

Does Bovada Customer Service Have A Phone Number?

Bovada customer service does not have a phone number. There is a phone number floating around on the internet, but this number doesn’t appear to be in service anymore. While the number might have been used for customer service in the past, that’s no longer the case.