How To Get Your Money Back From Canva Stress-Free

Canva is a graphic design and stock photo website that gives individuals and businesses the resources to create social media and marketing assets. Having more than 750,000 users in its first year in 2013, the site now has more than 185 million users worldwide. Canva is also used by hundreds of Fortune 500 companies.

Though if you forgot to cancel your Canva subscription or you regret making a purchase on Canva’s website, what are your options? If you’re looking for how to get your Canva refund, you’ve come to the right place. Let us show you how you can get your cash back from Canva.

Can You Get A Canva Refund?

Canva outlines the company’s refund terms on the Terms of Use page. In short, there are scenarios in which Canva is able and unable to fulfill refund requests.

Canva can’t accept refund requests for the following scenarios:

• You want to cancel your digital subscription.
• You cancel and want a refund for the remainder of your billing term.
• You change your mind on a print order.
• You removed members from your team under a Canva Team plan.
• Canva had canceled your membership due to a violation of the Terms of Use.

Canva will accept refund requests for the following scenarios:

• Canva had canceled your membership unrelated to a violation of the Terms of Use.
• Canva discontinues a plan you’re subscribed to and isn’t able to migrate you to another plan.

In short, Canva can offer refunds on subscriptions, but the company can’t take just any reason for an answer, such as you changing your mind. Instead, Canva recommends you cancel your plan to avoid having it automatically renewed by the next billing term.

How To Contact Canva Support

The company expects the majority of users to find answers to their questions either through the website’s knowledge base or by using Canvabot, the website's AI chatbot. While you might not be able to contact a human agent, the chatbot might be able to process your refund. Here’s how to access Canva’s Canvabot:

1. Visit https://www.canva.com/help/get-in-touch/chatbot/.
2. Click on the round, purple button or the “Get help from our chatbot now” link.
3. Type “refund” in the text box and press the Enter key.
4. Click on the option that best relates to your purchase
5. Proceed with the refund process.

The chatbot may or may not be able to grant you a refund due to multiple factors, such as how long ago it’s been since the subscription was purchased or renewed.

Aren’t There Other Ways To Contact Canva?

Aside from Canva’s knowledge base and chatbot, there are other ways in which Canca’s users can seek help through the company.

Here’s how you can also contact Canva without the AI chatbot:

• X: Send a direct message to https://x.com/canva.
• Instagram: Send a direct message to ​​https://www.instagram.com/canva/.
• Facebook: Send a direct message to https://www.facebook.com/canva/.
• Contact form: Visit https://www.canva.com/help/get-in-touch/contact-support/.

As you may guess, each of these methods of contact won’t provide instant service, and you may need to wait until regular business hours before you can expect a reply. According to the managers of Canva’s social media channels, phone support isn’t currently available.

How To Cancel A Canva Subscription

Canceling a Canva subscription doesn’t require Canva’s customer service. You can end your subscription right on the Canva website. Here’s what you’ll need to do to cancel:

1. Log into your account at Canva.com.
2. Click on the “Settings” button.
3. Click on “Billing & plans”.
4. Locate your plan, then click on “More actions”.
5. Click on “Request cancellation”.
6. Confirm your cancellation.

Can I Delete My Canva Account?

Canva has created a guide for users that wish to delete their Canva accounts. In short, there’s a shortcut for users to delete their accounts by clicking on “Open Settings”. The option to delete the account can be found in the Login & Security menu.

After you request to delete your account, it will be scheduled for deletion in 14 days. In that time, you have the opportunity to cancel your deletion request should you change your mind. You’ll also still have access to your account and all your assets and creations until the end of this 14-day period.

Sign Up For aRefund.com For Another Chance At A Refund

If Canva is refusing to give you a refund despite what the company’s policies proclaim, you can get help from aRefund.com! When requesting a refund with us, we’ll be in touch with your bank to see what can be done about the transaction in question.

Here’s what you must do to request a refund with aRefund.com:

1. Log into your aRefund.com account.
2. Tell us what happened with your Canva purchase and why you're entitled to a refund.
3. With our AI bot, we’ll compile a professional letter and the appropriate reason code. These will help build you a strong case for a chargeback.
4. We’ll mail the letter to your bank, which will review your letter and make a formal decision.

This process only takes a few days! If you’re approved for a refund, it takes in between 3 to 5 business days for your money to return to your bank account or credit card.

Can I Downgrade My Canva Subscription?

Canva allows users to downgrade from a Canva Teams plan to a Canva Pro plan. Canva Teams users must first remove all their members from the team and then cancel the Teams plan. Make sure each member’s designs are all backed up before removal.

After your Teams plan is canceled, you’ll need to resubscribe to Canva pro manually.

You’ll need to contact Canva support if you’re signed up on an annual Teams plan and the expiration is still a ways off.

If you’re a Canva Pro user and just want to use the free version of Canva, you can also do this by simply canceling the Pro subscription.

Can I Get Another Canva Free Trial?

If you’ve already received a free month of Canva in the past, you can cancel your Canva trial and leave your account inactive for a while. After a certain amount of time passes, Canva should offer you an additional free trial period.

Alternatively, you can create another account to take advantage of a 30-day free trial sooner. The caveat is that you won’t be able to transfer all your assets and templates from one account to the other.

Get Your Money Back Stress-Free Using aRefund.com

With aRefund.com, you can get refunded on subscriptions, prints, or any transaction no matter how complicated the refund terms and conditions. We’ve managed to secure chargebacks on thousands of orders from all over the world.

Keep aRefund.com bookmarked in your web browser the next time you need to make a difficult refund easier!

Frequently Asked Questions (FAQs)

Can I Contact Canva On Facebook Messenger?

If you have sent Canva a message on Facebook or Instagram, you can continue the conversation on Facebook Messenger. On your smart device, simply open the Messenger app. On desktop, visit m.me to access your chat conversations.

Can I Return A Canva Print?

Canva recommends users reach out via customer support for those who aren’t happy with their Canva print orders. According to Canva’s help center pages, Canva entertains a few solutions if the print doesn’t come out as intended — one of these is a possible refund. It’s very likely that you’re not required to send your unwanted print back, as they are custom-designed and not resellable.

What Will Happen If My Canva Print Is Late To Arrive?

If your Canva print is arriving later than expected, it will usually have to do with the courier responsible for transporting and delivering the print. Canva provides users with a tracking number for each order. Click here for instructions on how to view your order details so you can track your print’s current whereabouts.

Can I Get A Canva Refund If I Subscribed Through The App Store Or Google Play Store?

Transactions that take place on app storefronts aren’t handled by Canva. If you purchased a Canva subscription on the App Store, you’ll need to request a refund from Apple instead. For Google Play Store purchases, you’ll have to contact Google.

Both companies allow self-service refunds. If the refund requirements are met, you should be free to get a refund on the Canva subscription. If not, the Canva subscription won’t be present in the list of eligible transactions when you seek out your refund. Visit the Request your Google Play refund page to request a Google Play refund or Report A Problem to request an App Store refund.

Where Did This Unfamiliar Canva Charge Come From?

Canva allows users to easily look up payments they don’t recognize, whether from a credit card or PayPal account. Looking up the payment will give you additional details on the payment, such as what was purchased, the date of the Canva purchase, and where it came from. Click here to get started.