How To Get Your ClassPass Refund The Pain-Free Way
ClassPass is a fitness and wellness service that provides monthly subscriptions to workout classes, massages, manicures, and more. This site allows users to sign up for sessions that take place at participating locations, such as local gyms and salons. The company earns over $100 million per year with a current valuation of $1 billion.
But what happens if you want your money back on trips to yoga or exercise classes? Or perhaps you’ve gotten your membership accidentally renewed without knowing it. How does ClassPass work in this regard, and can you get a refund? Let aReufnd.com be your guide to fast, effortless refunds and more.
Can I Get A ClassPass Refund?
According to the ClassPass Terms of Use, Section 3c, refunds are accepted under special circumstances. They are as follows:
- You’ve just canceled your subscription and it’s been less than 5 days since you subscribed.
- You’ve canceled your subscription at least 48 hours prior to the end of the billing term, and you’ve since yet to attend another class or purchase more credits, but your credit card was charged another renewal anyway.
In short, if you regret subscribing to ClassPass, you have 5 days to cancel. For instance, if you Subscribed at 8:00 AM on Friday, you can still be eligible for a refund if you cancel by 8:00 AM on Wednesday.
Can I Get Refunds On ClassPass Credit Packs?
As stated on ClassPass’s website, refunds on credit purchases aren’t possible and credits cannot be exchanged for cash. This is because credits have no monetary value and can only be used by the user to schedule appointments and visits. Click here for more details on how ClassPass credits work.
I Canceled My ClassPass Subscription And Still Got Charged This Month
ClassPass states that users must cancel at least 48 hours prior to the end of the billing term. So for example, if you canceled your subscription on Sunday at 4:00 PM, and the subscription renews on Tuesday at 3:00 PM, the subscription is likely to still renew for one more month. In this scenario, canceling on Sunday at 2:00 or 3:00 PM would ensure another renewal does not take place.
If you made sure you’ve canceled longer than 48 hours away from the renewal time, and the membership is still renewed, be sure to contact ClassPass customer service right away.
How To Contact ClassPass Customer Service
ClassPass has two different means of contacting the company’s customer support team: Live chat and the contact form page. Both methods of contact can be found by going to the Class Pass Contact Us page. You’re not required to log in to use the live chat. The chat widget is handled by ClassPass Bot, the website’s AI chatbot. According to Zendesk, ClassPass has over 160 human agents that work for the company, and you’ll get connected to one of them in about 60 seconds. Simply type “Talk to a human agent” in the text box and press Enter. You can also use the contact form if you don’t have the time to chat with an agent. You’ll need to log into your account to access the form and send the team a message. A representative should be able to reply to your message via email. The live chat contact method is the fastest way to get a hold of a customer service agent, while the contact form is convenient if you don’t have the time or patience to stand by an agent and initiate a back-and-forth correspondence.
How To Cancel ClassPass
A ClassPass subscription can be canceled at any time it’s requested. Here’s how to cancel your ClassPass subscription to avoid additional charges in the future:
Cancel On the ClassPass Website
- Log into ClassPass.
- Click on the first letter of your name on the right of the page, then click on "Account".
- Click on "Manage Plan".
- Click on "Cancel My Membership".
- Follow the guide to end your ClassPass membership.
Cancel On the ClassPass App
- Tap on the “Profile” icon on the bottom right corner of the screen.
- Tap on “Account”.
- Tap on “Manage plan”.
- Tap on “Cancel your membership”.
- Follow the guide to end your ClassPass membership.
Can I Get A Free Trial Of ClassPass?
ClassPass currently offers a free 14-day trial for new users. If you’ve previously had a ClassPass account, we suggest you use a different email address from the one associated with your older account.
Here are additional notes regarding ClassPass’s trials:
- Free trial users receive 28 credits.
- When the free trial concludes, the credits expire.
- You’re required to enter your credit card information.
- You’ll be charged small fees for canceling or no-showing classes.
- After the free trial is up, you’ll be charged for a $59-per-month plan. Cancel before the end of your trails to avoid signing up for a paid plan.
At one point, ClassPass used to offer 30-day free trials. It’s unknown whether there will be more opportunities in the future to claim a trial longer than 14 days.
Can I Downgrade My ClassPass Subscription?
If you want to change plans, ClassPass claims you can switch at any time you please. Here are all the plans you can consider switching to:
- 8 credits - $19/mo
- 15 credits - $35/mo
- 28 credits - $59/mo
- 38 credits - $79/mo
- 80 credits - $159/mo
- 100 credits - $199/mo
- 125 credits - $249/mo
There appear to be no other perks included in these plans aside from additional credits. ClassPass also notes you can save by purchasing class bundles when using your credits.
ClassPass Alternatives
ClassPass is unique in the sense that one membership provides access to classes in multiple gyms and other locations. One competitor similar to this is Active&Fit. There are over 8,500 gyms and exercise studios part of the Active&Fit network, and a membership can give you access to classes that take place in popular gyms such as The YMCA, Planet Fitness, Chuze Fitness, and many more. Click here to see participating gyms in your area.
Another competitor to ClassPass is Wellhub. Wellhub offers a total of 9 different pricing plans for individuals, with the most expensive Diamond plan giving users access to over 12,000 gyms and studios, access to 32 different fitness apps, and 8 virtual personal training sessions monthly. You can see all the gyms that work with Wellhub near you, and you can also see what each gym specializes in (ie: Yoga, Cycling, Boot Camp, etc.).
How aRefund.com Can Step In
Did ClassPass step out of line with you? Don’t panic! Let aRefund.com help you get the refund you deserve without any intervention from ClassPass. We’ll work with your bank to see what can be done about the transaction in question.
Get signed up for aRefund.com and follow these steps:
- Explain to us what happened with you and ClassPass. Be as specific as possible and explain why you deserve a refund in detail.
- Review our AI-generated letter that we’ll send to your bank. We provide a chargeback code for the best chance at a refund as well as mail the letter on your behalf.
- Submit the letter and a bank representative will review it in just a few days.
It’s that easy. You can file your chargeback anywhere you have an internet connection. Feel free to start your refund request at home, work, or out and about.
Frequently Asked Questions (FAQs)
Does ClassPass Accept PayPal?
As of this writing, ClassPass only accepts notable credit or debit cards, including Visa, Mastercard, Discover, and American Express. ClassPass doesn’t currently accept funds from PayPal or Venmo.
Why Am I Charged More Than Advertised For My ClassPass Subscription?
According to ClassPass, taxes are also added onto ClassPass fees in accordance with certain state and tax laws. For instance, Florida’s state sales tax is 6%. So if you were on a $59, monthly plan, you would pay $3.54 more due to taxes, equaling $62.54 per month.
Can I Get A Refund On ClassPass Gift Cards?
Classpass states that gifts aren’t eligible for refunds, and once redeemed, they can’t be transferred or exchanged for cash. So unfortunately, the gift card must be used by the gift recipient if it’s been redeemed.
Can I Get A ClassPass Refund From Google Or Apple?
If you have purchased a subscription from the Apple App Store or Google Play Store, you can get a self-service refund depending on the storefront you purchased from. However, while ClassPass has a free app on both storefronts, the company doesn’t offer subscriptions through either. ClassPass manages every subscription through the company website and app separate from third-party vendors.
What Happens If My ClassPass Class Is Canceled?
If a class you were booked for is canceled, ClassPass should notify you of this decision with an email. Furthermore, any credits used towards the class will return to your credit balance. It’s unlikely that the company will give you a cash refund for the canceled class.
