How to Get Your CosmoProf Refund Easily

Not to be confused with the CosmoProf global trade shows, CosmoProf is a wholesale distributor of beauty equipment and supplies, selling products made by Biolage, Schwarzkopf, TIGI, and numerous other brands. Founded in 2009, CosmoProf has over 1,300 locations in the United States — including Alaska, Hawaii, and Puerto Rico. The company makes over $800 million in annual revenue.

However, if you want to get a refund on CosmoProf items, is it possible? Especially when it comes to online orders, can chemical-based items like conditioner be returned safely? We got your answers to these questions and many more at aRefund.com.

Does CosmoProf Accept Refunds?

According to the CosmoProf FAQs page, customers that want to return an unwanted item to the store have 60 days to do so. For example, if you purchased a curling iron on October 3rd, you have until December 2nd to go back to CosmoProf with the iron and request a refund.

CosmoProf specifies that the items you want to return must not be opened or have been used. If you break a bottle’s seal or open equipment from its packaging, the grace period will be nullified and no return will be accepted. More often than not, Cosmoprof’s staff will be able to determine whether items they sell have been used or opened.

How To Set Up A CosmoProf Return Online

If you purchased a product from CosmoProf’s website, you can request a return online. Here’s how this process works:

1. Visit CosmoProf’s Submit An Inquiry page.
2. Enter your information in the appropriate fields. For “Salon Name” type “N/A” if you don’t own a salon.
3. Enter your Web Order Number in the appropriate field. To find this number, search for the confirmation email in your email inbox.
4. From the “Select Subject” drop-down menu, select “Customer Service”.
5. In the description, state that you would like to return an item and explain why.
6. Click on the “Submit” button.
7. Wait for an email in your inbox that will provide instructions for your return.

The email may also include the return label as well as for how to handle chemical-based products with care.

If you order an item from CosmoProf’s website, you can’t return it to a nearby CosmoProf store due to stocking issues.

Does CosmoProf Have A Customer Service Phone Number?

You can contact CosmoProf customer service by phone. The phone number the company has listed on its website is (888) 206-1192. Clicking on the phone number on the website will open your computer or smart device’s default video-calling app in order to call the number.

Can I Contact CosmoProf Customer Service On Social Media?

CosmoProf’s customer service is available on social media, though not all channels will provide the same array of services.

To reach out to CosmoProf customer service on social media, leave a private message on either the company’s Instagram or Facebook pages. While CosmoProf does have an X account, the personnel behind the account will instruct customers to reach out on Facebook or Instagram for unknown reasons.

What’s The Fastest Way To Contact CosmoProf Customer Support?

The fastest and most convenient way to contact CosmoProf for help is through online chat on the official website. Here’s how to access the chat feature whether you’re on your computer or on a smart device:

1. Visit https://www.cosmoprofbeauty.com/.
2. The chat button is covered by the popup regarding cookies. Click on “reject cookies”.
3. Click on “Chat with us”.
4. Fill out your personal information, and a human agent should be with you shortly.

If there are no representatives currently available, the chat button will read “Agent offline” instead of “Chat with us”.

How Do CosmoProf Transactions Work Online?

For those having confusion about CosmoProf’s checkout process, here are some details that explain how CosmoProf handles online orders:

1. CosmoProf only allows customers to pay for products with a credit or debit card. Mobile wallets like PayPal or buy-now-pay-later (BNPL) plans from companies like Klarna currently aren’t accepted.
2. When you place an order online, the funds on your card are “pre-authorized”. CosmoProf doesn’t take this money right away, but it makes sure there’s enough money in the account and reserves what is needed to cover the costs. The money is transferred once the order is shipped.
3. If the order is canceled, the funds remain in your account.
4. As of this writing, customers aren’t able to manually cancel or change orders without the assistance of customer service.

Can I Check The Status Of My Order On CosmoProf’s Website?

CosmoProf allows customers to easily check the status of orders online without logging in to an account.

To check the status of your order, first visit www.cosmoprofbeauty.com. Click on either the Account or Quick Order icon on the top right corner of the page. Then, fill out the “Check Order Status” form on the right side of the page. To obtain your order number, refer to an order confirmation email in your inbox. Finally, click on “See Order Status” to pull up the order information.

aRefund.com Helps You Get A Successful Chargeback

With aRefund.com, we can connect you with your bank and give your teller a convincing case towards giving you the refund you deserve. You won’t even have intervention from CosmoProf, and you’ll get a final decision from the bank within just a few days.

Here’s a rundown of aRefund.com services for reach chargeback request:

1. A professional companion trained to write legal letters
2. A draft of your letter compiled in minutes without having to write it on your own
3. An appended chargeback code to help legitimize your chargeback request
4. Free mailing services on us — Avoid trips to the bank or post office.

As you can see, there are no downsides to getting help from aRefund.com. No lawyers necessary! You’ll get the bottom of your quarrel with CosmoProf within the week.

CosmoProf Competitors

Thankfully, CosmoProf isn’t the only hair care game in town. If you wish to look elsewhere for your shampoos and formulas, there are all the major beauty and department stores you can consider:

There are various other stores around you that may also have your favorite products in stock. Here are other places you can consider looking for hair care products:

• Online: Websites like JD.com and Oriflame sell beauty and hair care products direct-to-consumer, operating without any physical retail space.
• Big Box Stores: Walmart, Target, and TJ Maxx are among large-scale stores that offer hair care products, though they may vary by location.
• Drug Stores: Drug stores like CVS and Walgreens have dedicated beauty and cosmetic sections which might have hair care products on offer.
• Hair Salons: All kinds of salons in your area from local hair stylists to corporate shops like Great Clips also sell a selection of hair products and tools. You may also be able to call these stores and ask if your favorite goods are available.

Settle All Your Refunds With aRefund.com

Did CosmoProf step out of line with its refund policy? Don’t waste another second without your money back! Register your account on aRefund.com to file chargebacks for any companies that refuse to give back what is rightfully yours. Take advantage of our cutting-edge AI today. Get started by setting on our website or mobile app and tell us your story today.

Frequently Asked Questions (FAQs)

What Are CosmoProf’s Customer Service Hours?

Details on CosmoProf’s customer service hours are found on the website’s FAQ page. The customer service team operates from 8:00 AM to 7:00 PM CST on weekdays, and from 9:00 AM to 6:00 PM on Saturdays. This applies to all forms of customer service such as phone and live chat.

Can I Return Goods To CosmoProf If I Have Already Opened Them?

CosmoProf will forbid you from returning used and opened products. However, that isn’t to say that customers haven’t gotten away with it in the past, so long as the product itself still looks and feels re-sellable. For boxed items, be sure to place everything back inside the box in the manner they were found. Then be sure to close the box back up without bending any folds or flaps.

Does CosmoProf Customer Service Have An Email Address?

Currently, CosmoProf doesn’t have an email address listed on its website for customer service. However, you can go to the Submit An Inquiry page to leave the team a message and allow them to reply back to you via email at the team’s earliest convenience.

How Does CosmoProf Same Day Delivery Work?

CosmoProf employs delivery drivers to send orders from a physical store to the customer’s home. This occurs when customers select “Same Day Delivery” as the shipping option. Customers would be able to receive their goods on the same day, so long as they place their orders by 3:00 PM. For orders after 3:00 PM, customers have the option to receive their goods the next day.

Do I Get A Refund On CosmoProf Same Day Delivery Fees?

Fees that use CosmoProf’s Same Day Delivery Service are non-refundable. Even in the event that you’re not present at the time of delivery, you can’t get a refund on the delivery fee — though you will get a refund on the product and the product will be returned to the store where it came from.