How To Request A Refund From Duolingo And Get It

Duolingo is an educational app where you can learn any one of many languages in just 5 minutes per day. Whether you’re taking a trip, looking to gain an edge in the workforce, or simply want to appreciate foreign movies, Duolingo presents foreign language learning in a fun and addictive way. As of November 2023, Duolingo has 74 million monthly users.

Though if you’ve paid to use Duolingo features, you’re likely wondering how you can get your money back if you aren’t satisfied. At aRefund.com, we’re here to help! Read onwards to learn more about Duolingo refunds and other guidelines.

Can I Get A Duolingo Refund?

Duolingo has posted its refund policy in the Terms and Conditions of Service page. The company states that all payments are non-refundable, and the company isn’t willing to give customers money back for virtual currency (also known as “gems”) or unused subscription periods.

However, Duolingo will make exceptions in certain scenarios at the company’s discretion. You also might be able to get a refund if you paid for gems or a subscription on an app marketplace, such as the Apple App Store.

Is It Better To Use Duolingo For Free?

Duolingo works pretty much like a free-to-play mobile game. You have a limit to how much you can play every day, and your experience may be accompanied by ads. In the free version, you have 5 hearts, which are consumed with every lesson you play. The game replenishes your hearts when enough time has passed.

If you paid for a Duolingo subscription, your experience won’t be as limited. Here’s what the Super Duolingo subscription entails:

• Ad Break-Free Gameplay - You no longer have to watch an ad after every lesson.
• Unlimited Hearts - Play as many lessons as you want without a limit on hearts.
• Offline Play - Play lessons without needing a stable internet connection.
• Free Legendary Levels - Play Legendary lessons without having to spend gems at each attempt.

In all honesty, you can access every level in the free version, and this is only if you have the perseverance to play the game long-term compared to as much as you can as possible.

There’s also a web version of Duolingo that doesn’t include some of the restrictions that come with the free version of Duolingo on mobile devices. For one, the web version doesn’t come with ad-breaks. If you want to get the most out of Duolingo for free, this version will be the best to use, unless you prefer to play on a handheld device.

Reasons To Request A Duolingo Refund

While it’s not easy to be granted a refund from Duolingo, the staff at least will read your complaints and decide what to do based on your information. Duolingo will likely grant you a refund for the following reasons:

• Your credit card was charged without your consent or approval.
• You’ve been charged after you requested to cancel your subscription.
• You’ve charged too much on a payment.

Refunds From Apple Or Google

If you purchased content on the Apple App Store or Google Play Store, you won’t need Duolingo’s permission for a refund. The payment in question will be handled by either Apple or Google, so you will need to contact the company whose marketplace is where you got your content from. Fortunately, you won’t need to write an email or wait on the phone to talk to somebody.

To get a refund from the Google Play Store:

1. Go to the Google Play’s Refund Request page.
2. Select “Continue”.
3. Confirm you’re using the right Google account.
4. Locate your Duolingo payment.
5. Highlight the Duolingo payment, then select “Refund”.

To get a refund from the Apple App Store:

1. Go to the Apple’s Report A Problem page.
2. Select "I'd like to,".
3. Select "Request a refund."
4. Enter the reason why you want a refund.
5. Select “Next”.
6. Click on your Duolingo payment.
7. Select “Submit”.

It will take up to 2 days for Apple to return your funds to your original payment method. It will take up to 4 days for Google to do the same.

How To Contact Duolingo

If you need to contact a representative at Duolingo’s offices, you can call either (800) 937-5449 or (718) 921-8124. To email the Duolingo developers, write to support@duolingo.com. Both methods of contact should illicit fairly quick responses.

What Are Duolingo’s Customer Service Hours?

Duolingo’s customer service team is available Monday through Friday from 8:00 AM to 8:00 PM EST. If you opt to call Duolingo on the phone, it shouldn’t take more than 5 minutes to speak to a representative.

aRefund.com’s 4-Step Procedure On Refunds

If Duolingo isn’t willing to grant your refund, your next option can be aRefund.com! When you request your refund to us, we’ll contact your bank to ensure you have a legitimate case to get a chargeback.

Here’s how aRefund.com works:

1. Sign up for your aRefund.com account.
2. Tell us why you deserve a refund from Duolingo, and leave no stone unturned.
3. We’ll get our AI wizard to draft a professional letter and send it to your bank, including the right reason code necessary for your chargeback to be approved.
4. Your bank will review your case and make a decision.

It’s a fast and clever way to get a second opinion on your troubling situation! You can easily request your refund at home, at school, or anywhere you decide to file it.

Is Duolingo An Effective Learning App?

Duolingo states that it doesn’t teach users to be fluent in foreign languages — it only shows players that learning new languages is possible. With all that the app has to offer, its only capable of teaching users basic vocabulary. In essence, Duolingo is a mobile game with foreign languages being its gimmick to sell the game to audiences.

There are more effective language learning apps, but Duolingo is great to encourage users to dabble with new languages and become more compelled to learn the language more in the future — whether with a more capable app or foreign language class.

Foreign Language Apps To Recommend

If you’re looking to move past Duolingo and try another app, there are many in the app marketplace to consider.

Here are 8 foreign language apps we recommend for computer or smartphone users:

aRefund.com Makes Impossible Refunds Possible

Whether you want cash back for educational apps, grocery orders, concert tickets, or anything in between, aRefund.com can make difficult refunds easy and stress-free. Simply sign up on our website or download our handy mobile app to get started!

While you’re here, feel free to explore our blog to learn more about corporations and their stances on refunds.

Frequently Asked Questions (FAQs)

Can I Contact Duolingo On Social Media?

Duolingo has social media channels such as Facebook, Instagram, and X. To leave the team a message, write a direct message to the account. You won’t need to have the account follow you to write your message. You should get a response in just a couple of hours.

How Do I Contact Duolingo On The Website?

Visit this link to leave the Duolingo team a message. You’re required to log in with either your Duolingo account, your Google account, your X profile, or your Facebook profile. You’ll have to fill out a contact form, and Duolingo will email the address you provided.

Can I Get A Refund On Super Duolingo If The Price Just Dropped?

It’s not known whether Duolingo will honor refund requests if you paid for a Super Duolingo subscription and the price changed recently after. You can try to ask, but you can also consider canceling your subscription and then paying for it again so you’re paying less month-to-month.

Can I Still Use Super Duolingo After I Canceled My Subscription?

You can still use the Super Duolingo subscription after you’ve canceled. The reason is that you’ve still paid for the current billing term. Once the current billing term is over, you’ll be back to using the free version of Duolingo.

Does Duolingo have a free trial?

In addition to Duolingo being free-to-play, there’s also a 14-day free trial for the Super Duolingo subscription. You can use Super Duolingo’s features free for 2 weeks, including no ads, unlimited hearts, and unlimited attempts at legendary lessons. You’re required to provide your credit card number in order to sign up for the free trial. To avoid paying for a subscription afterward, cancel before the billing term is over.