How To Get A Refund From Etsy

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How To Dispute an Etsy Transaction Hassle-Free

Etsy is an online marketplace that specializes in handmade goods and apparel. Whether you’re looking for cozy bohemian home decór or classic action figures from bygone eras, Etsy works as a great alternative to eBay. The site serves over 80 million unique customers each year.

Though if you need to return something you bought from Etsy, how does it work? If you’re new to online marketplaces, it can be overwhelming to look for answers on how to get a refund. At, we can show you the best way to ask for an Etsy refund and what happens after.

Can You Get A Refund On Etsy?

According to Etsy’s Buyer Policy, the company can issue you a refund under the Purchase Protection Program. In the event that your seller scammed you out of money with something you bought but never came or turned out to be a prank, you’re entitled to getting your money back.

When it comes to genuine sellers, each one has their own refund policy, which Etsy must adhere to. Some sellers offer refunds, whereas others don’t. If you buy from a seller that doesn’t allow refunds, you can’t return the item and get cash back.

How Do I Start An Etsy Refund?

Initiating a refund request is easy to do on Etsy. You won’t need to write an email or dial a phone number, and you’ll communicate directly with the seller to help straighten out your problem.

  1. Log into
  2. Click on your avatar on the paper-right corner of the screen.
  3. Click on “Purchases and reviews”.
  4. Look for the order you’re having a problem with.
  5. Click on “Help with order”.
  6. Select the option that best relates to your situation.
  7. Write a message to your seller describing your situation.
  8. Click on “Send help request”.

This doesn’t guarantee you’ll be granted a refund, and usually, your seller will try to reason with you before granting a refund. When item deliveries are late, it usually has to do with a problem with transportation. In these cases, it’s just best to be patient, as there’s not much the seller can do to ship the item faster at this point, and the item should eventually make its way to your doorstep.

Opening A Dispute On Etsy

You can open a dispute on Etsy’s website if you’re having problems with an order that you did or didn’t receive from a seller. Etsy only recommends resorting to opening a dispute if you’ve tried to message the seller but he or she hasn’t responded after a 48-hour span.

An Etsy handler will review your case and will make a decision based on information you and the seller gives. The handler might email you, asking for follow-up information that might help make a more informed decision.

Etsy can rule in your favor and give you a full refund if your item:

  • Never arrives and there’s no tracking information or proof the seller made an effort to mail the item
  • Arrives but isn’t as described or was the wrong item
  • Arrives damaged or broken and wasn’t as shown on the product page

In the case with deceitful sellers, Etsy will give you money, and the seller would have to pay Etsy back in the future.

Is Opening An Etsy Dispute Risky?

When you open a dispute with Etsy, there’s no risk involved. Legal representation or law enforcement does not intervene, and opening a dispute doesn’t put your Etsy account at risk, unless you’re willingly opening disputes repeatedly for no good reason. If Etsy rules in the seller’s favor, you won’t have to pay any fees or penalties for losing, the decision just stands and nothing will happen afterwards. Unlike PayPal and other websites, once a case is closed, it can’t be reopened. During the case, make sure you have all the crucial evidence presented to Etsy.

How To Get Help With

If Etsy won’t do anything about your refund request, your next option is! With, we’ll communicate with your bank to review your case without the intervention of Etsy or the seller. has a quick 4-step process that can be completed in the next half hour:

  1. Sign up for an account on
  2. Tell us why you want a refund from your Etsy seller.
  3. We’ll write up a professional letter to your bank, with an included chargeback code for processing your refund.
  4. We’ll send the letter to your bank for review.

And there you go! If your bank approves your case, you’ll get a notification in your email inbox that states your funds will reappear in your bank account in 3 to 5 business days.

About Etsy’s Customer Support

Etsy has a customer service department that reads and responds to emails and answers phone calls. To contact Etsy, go to this link. Simply walk through the prompts that most relate to your problem. Depending on what your issue is, you’ll have options to either call, write to, or chat with Etsy. Email support consists of a simple form where you can voice your concerns and provide an image attachment. After you send your message, Etsy should email you back shortly afterwards.

Chat support takes place on an on-site chat box where you’ll send messages back and forth with a live representative.

Phone support involves Etsy calling you at the earliest convenience. Rather than waiting on hold, you can do what you need to at home or out and about until an Etsy representative is free to call you.

Etsy Customer Support Hours

Etsy’s customer service works around the clock to help out buyers and sellers. If Etsy gives you the choice of emailing or chatting with a representative, the company will respond at any time of day.

The phone option is a different story. The callback service is only available from 7:00 AM to 9:00 PM EST. There is no number available at this time to call Etsy, so this is the choice to go with if you want to speak with a representative over the phone.

How Much Time Do I Have To Request An Etsy Refund?

Technically, there’s no time limit or deadline for requesting refunds on orders due to the time that varies when items get transported. Some items take a couple of days to reach the buyer’s address, while others may take weeks to reach the other side of the globe.

You can get help on any order placed on Etsy, but Etsy should be able to let you know where your items are located in USPS transit and when they get delivered to your home.

Effortless Etsy Refunds With

Whether you’re in need of a chargeback on Etsy, McDonald’s, or American Airlines, no chargeback is too big or small for to help handle. We’ve helped customers get their money back from many transactions, and working with companies that deal with bespoke seller policies isn’t new territory for us.

Explore our website to find out how we can request refunds from all kinds of companies.

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Frequently Asked Questions (FAQs)

Can I Call Etsy’s Phone Number For Customer Support?

In the past, Etsy had a customer service phone number — that being 1 (844) 935-3879. However, this number’s no longer in service. While Etsy can be contacted over the phone, you’ll opt to have a representative call your number when he or she is ready to address your needs. Go to Etsy’s help center to get started.

Can I Get An Etsy Refund If I Change My Mind?

Etsy adheres to seller’s rules on refunds, so whether you’re entitled to a refund is up to the guidelines established by the seller. Some sellers allow refunds while others do not, and these guidelines are visible on each of their product’s pages.

Can I Get A Full Refund From Etsy?

Etsy sellers that offer refunds can grant you full refunds. If you win your dispute with an Etsy seller, you’re entitled to a full refund that also includes shipping charges. Visit Etsy’s buyer policy for more information.

What Is Etsy’s Policy On Items That Aren’t As Described?

If you happen to get a different item from the one you purchased, you can communicate with the seller to see if he or she will ship you the correct item. If there’s no response from the seller, you can open a dispute on Etsy which can lead to a full refund on your order.

What Do I Need To Request A Refund From Etsy?

Etsy will already have your account information on hand, and if refunds are granted, your money will go right back to your payment method. All you practically need for your refund request is proof that something is wrong with your order, and your seller should try to work out a solution with you.