How To Request A Full Refund From Extra Space Storage And Get It
Extra Space Storage is a chain of personal and commercial self-storage services that offer customers to rent storage units for belongings, inventory, and other physical assets. The company operates in 43 states and owns 2-and-a-half million storage units for rental. Second only to Public Storage, Extra Space has nearly 10% of the self storage market share in the United States.
Though did you have an uneventful or disappointing experience with an Extra Space rental? Looking for how you can get your money back? We can help make sense of Extra Space’s refund policy and answer many other questions you may have so you can take appropriate action.
Can You Get An Extra Space Refund?
Extra Space’s only known refund policy is in the form of “unreserving” a storage space that was scheduled to a customer. If you no longer want or need your storage unit, you can cancel your reservation before the first day of your initial lease term and avoid having to pay for the month or year.
As of now, there is no word from Extra Space’s website regarding concrete refunds for customers in the middle of leasing terms. However, Extra Space’s “SpaceWise” blog does mention that your location might have placed a refund policy into your lease agreement. Read Your Guide to Renting A Storage Unit With Extra Space Storage to find out where you might find a refund policy during the online “Rapid Rental” process.
Reasons To Ask For An Extra Space Refund
You can contact Extra Space Storage customer service or visit your Extra Space location to request a refund. While there’s no guarantee that your refund request will be accepted, here are some viable reasons that customers ask for their money back:
- Got leased the wrong storage space: If you got a storage unit that is already occupied or you aren’t able to open with your key, you could either ask for a refund or see if you were meant to get a different unit.
- You see an overpayment on your bills: In the event that you’re paying more for your unit than what’s on the contract, you can have customer service or local Extra Space personnel help sort things out for you.
- Payments were made despite canceling: Mistakes can happen where your credit card or bank account will still be charged after you canceled your reservation. Contact Extra Space right away if that’s the case.
Get What Belongs To You With aRefund.com
If Extra Space Storage denied your refund request in spite of a visible refund policy in your leasing agreement, you can escalate the matter to us at aRefund.com. We help give your refund a second chance by writing a letter to your bank, asking for a chargeback! Here’s why you should consider filing a chargeback with aRefund.com:
| Filing A Chargeback With aRefund.com | Filing A Chargeback Without aRefund.com | |
| Odds Of A Successful Chargeback | High | Moderate |
| Chargeback Filing Time | Less than 10 minutes | 30 minutes to 1 hour |
| Car Trip Required? | No | Yes |
| Legal and Finance Experience Required? | No | Yes |
You can send your refund request right now in the comfort of your bed, desk, or chair. If successful, your money will return to your bank account in up to 5 business days.
How To Contact Extra Space Customer Support
Extra Space’s customer support department can be contacted in multiple ways. Whether you want your matters attended to immediately, or want to just send a message in a leisurely manner, there’s the right contact method for your situation. Here are all the ways to reach out to Extra Space Storage:
- Contact Form: Visit https://www.extraspace.com/help/contact/.
- Live Chat: Visit https://www.extraspace.com/ and click on “Live Chat”.
- Phone: Dial (855) 215-1293 or (888) 786-7243 (STORAGE).
- X: Send a direct message to https://x.com/extraspace/.
- Instagram: Send a direct message to https://www.instagram.com/extraspace/.
- Facebook: Send a direct message to https://www.facebook.com/extraspace/.
- Snail Mail: Write a letter to 2795 E Cottonwood Pkwy #400, Cottonwood Heights, UT 84121.
Can I Get Extra Space Refunds For Services I Don’t Use?
Chances are, Extra Space will not allow refunds for services if you haven’t used them. This includes if you have never opened your storage unit or even have obtained its key. Both in-person and customer support specialists will be very stingy about refunds and will most likely adhere to the refund policy if there is one.
If you haven’t used your storage space since the first day of your leasing term, you might not be able to get a refund if you request one.
How To View Your Extra Space Storage Contact Online
A copy of your leasing agreement is still available to view on the Extra Space website if you’ve signed up for renting a storage unit online. If you don’t know how to access this contract, here’s a short tutorial of how to do so:
- Visit the Extra Space Storage website.
- Click on “My Account” in the upper-right corner of the page.
- Log into your account.
- Click on “Lease Agreement” in the menu.
You should be able to review your contract and re-read any details available to you since the day you signed up.
How To Cancel Your Extra Space Agreement
Because most Extra Space agreements play out in monthly billing terms, your lease will run indefinitely until you cancel. To cancel, simply call or visit your Extra Space location and state that you’re not going to renew your lease.
You will need to return your key and clear out your storage space before your lease is up. If there are still belongings inside the space after the lease expires, Extra Space will auction off each item.
Can I Rent An Extra Space Storage Unit For Free?
According to Extra Space’s website, free and discounted storage units depend on the location in question. Some locations won’t offer free trials or savings on leases. For the locations that do, you might either have an opportunity to get your first month free or at half-price. Some locations also might offer indefinite discounts to members of the military.
Make aRefund.com Your Refund Companion
Ten minutes will go a long way in giving back tens or even hundreds of dollars on a storage unit you don’t want to pay for. In addition to Extra Space, aRefund.com can help you get refunds for airline tickets, gym memberships, and everything in between.
Download aRefund.com on your mobile device today and learn about refund policies of other companies.
Frequently Asked Questions (FAQs)
Can I Contact Extra Space on TikTok?
Extra Space is active on TikTok and will reply to comments made on the company’s videos. Since there is no private messaging system on TikTok, however, the manager of the account will instead suggest customers to call customer care at (888) 786-7243 (STORAGE).
Is Extra Space Storage A Reputable Company?
As one of the biggest self storage companies in America, Extra Space has been in business for over 40 years. The Better Business Bureau has rated the company an A+. That doesn’t rule out the possibility of customers facing problems with the company, as with more customers, there are more opportunities for complaints.
The BBB has had over 1,000 consumer complaints towards Extra Space for the past 3 years, all of which Extra Space has responded to. The majority of complaints involve pest infestations, price increases, and payment disputes, and very rarely has Extra Space allowed refunds in light of these complaints.
What Is The Fastest Way To Contact Extra Space Storage?
The quickest way to reach an Extra Space representative is through live chat. To access the live chat, simply visit https://www.extraspace.com/, click on “Live Chat”, fill out the form, then click on “Start Chat”. A human representative should connect with you shortly.
Is Extra Space Storage Affiliated With Other Storage Companies?
Along with Extra Space Storage itself, there are three companies that operate under the Extra Space banner. In 2022, Extra Space Storage acquired midwestern company Storage Express for $590 million. In 2023, Extra Space storage merged with LifeStorage with a total asset evaluation of $47 billion.
How Long Do I Have To Retrieve Extra Space Belongings Before They Are Auctioned Off?
If your agreement was canceled or terminated, but your belongings are still in a storage unit, state laws may protect your items from getting auctioned off right away. Some states like California give customers up to 2 weeks to pay for past payments. States like New Jersey give customers up to 3 months. Texas will even require companies to give customers notice ahead of time before the items go in lien. Refer to your state’s self storage laws to see what you need to do to recover your assets.
