How To Get A Refund From Facetune

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How Do I Cancel Facetune And Get A Refund?

Facetune is an app that allows users to take and edit selfies and portraits. Facetune makes it easy to make changes to selfies on the fly, from adjusting the brightness to whitening teeth and removing blemishes. Additional features include AI hairstyle and clothing generators for lighthearted fun. First released in March 2013, the app has received over 200 million downloads worldwide.

If you regret paying for a Facetune subscription, you’re probably wondering how you can get your money back. That’s what we’re here for! Read onwards to learn more about how you can file a refund from Facetune in the easiest way possible.

Can You Get A Refund From Facetune?

Facetune developer Lightricks posted a page regarding refunds, titled “How do I request a refund?”. In short, refunds are possible, and the company is very transparent to make that fact known to users.

According to Lightricks, there are 3 ways in which one can request a refund, through one of Lightricks' official websites, on the Google Play Store, or on the Apple App Store. Each user can only request a refund from where he or she purchased the subscription from. So if you’ve subscribed to a Facetune plan using the Google Play Store, you’ll need to visit Google’s website.

What Kinds Of Refund Requests Will Facetune Allow?

Lightricks specifies the official terms in which you can get a refund. According to this page, new users have 14 days from the date of purchase to ask for a refund and get one. After 14 days, Lightricks will either accept or decline refund requests on a case-by-case basis.

The likeliest scenarios that Lightricks would be willing to accept refunds outside of the 14-day period may include:

  • Unfamiliar charges: You see a charge from Lightricks that you don’t recognize.
  • Duplicate charges: You remembered that you paid for Facetune but saw two different charges made at the same time.
  • Unauthorized charges: Someone you may or may not know paid for the Facetune subscription without your consent or approval.

How Can I Request A Refund On The Facetune Website?

If you subscribed to Facetune on the official website, you’ll need to email the developer at Lightricks reminds all users to include the following as they send an email asking for help:

  1. A screenshot of the receipt email.
  2. A screenshot of the bank or credit card transaction.
  3. The email address you used to register your account.
  4. The charged amount, the date of the purchase, and the final 4 digits of the card you used to purchase the subscription.

Lightricks customer service needs all this information to ensure they move as fast as possible to get you refunded. If any credentials are missing from your email, they will ask for it again, and it may take longer for the possible refund to take place as a result.

Getting Your Facetune Refund

Requesting a refund from Facetune is very easy, no matter which storefront you purchased the plan from. Here’s how to ask for a Facetune refund, depending on where you paid:

Google Play Store

Apple App Store

Visit Visit
Enter your email address, the app you purchased, the subject, and description.Click on the “≡” list icon.Click on "I'd like to,".
If applicable, upload any screenshots in the Attachments section.Click on “Transactions”.Click on "Request a refund."
Click on the black “Submit” button.Go to the Facetune transaction.State the reason why you’re requesting a refund.
Take a screenshot of the transaction.Click on “Next”.
Email the screenshot to the Audible subscription.
Click on “Submit”.

While you can perform a self-service refund on Google Play, Lightricks would be more than willing to help you get your Google Play refund, and it may take less time to get your money back as a result. If you still would like to request a refund through Google Play, you can click on this link.

How To Cancel Your Facetune Subscription

Canceling your Facetune subscription can either be done on your smart device or computer, and you don’t need to make a phone call or write an email. Here’s how to cancel your Facetune plan with an Android phone:

  1. Tap on the Google Play app.
  2. Type “Facetune” in the search bar near the top of your screen and tap Enter
  3. Tap on “Manage Subscriptions”.
  4. Tap on “Facetune”.
  5. Tap on “Cancel Subscription”.
  6. Follow the steps to cancel and confirm.

If you have an iPhone instead, here’s how canceling the subscription is done:

  1. Tap on the Setting app.
  2. Select your account, if applicable.
  3. Tap on “Subscriptions”.
  4. Tap on “FaceApp”
  5. Tap on “Cancel Subscription”.
  6. Follow the steps to cancel and confirm.

For those that subscribed right on, follow these steps:

  1. Sign in at this link.
  2. Under your plan details, click the “Cancel subscription” link.
  3. Follow the steps to cancel and confirm. Can Help You Dispute Transactions Easily

Think the door’s closed on getting a Facetune refund? Not quite! You can get help from services from With, you can have us contact your bank so you can have a chargeback filed and your money will go straight back to you, no questions asked. works in just 4 simple steps:

  1. Register your account online or on your phone.
  2. Tell us why you want your money back and what happened with Facetune.
  3. Take a look at the crafted letter we’ve written up for you as well as the included chargeback code.
  4. The bank will read your letter and make a final decision on your refund request.

If approved, your bank should receive your refund in around 3 to 5 business days. It’s a surprisingly simple solution to what can otherwise be a confusing mess between you, Facetune’s developer, and the app storefront.

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About Facetune Customer Support

Unfortunately, email and contact forms are the only methods at this time in which you can contact Lightricks customer service. The company currently doesn’t have a phone number on file, nor is the team available through chat or any of the social media channels such as Instagram.

Click here to submit a support ticket to Lightricks or email the team at If you are requesting a refund, be sure to include your email address used for your account, and screenshots of your receipt and bank statement for a faster process.

Can I Choose A Different Price Tier For Facetune?

Facetune doesn’t come in tiers, necessarily, unless you consider the free version and paid version as 2 different tiers. Facetune is available at the following prices:

  • $7.99 per month
  • $35.99 per year
  • $69.99 forever

If you’re an avid user of Facetune, a 1-time fee of $70 is a steal and you won’t have to make any payments after that, as all the updates and additions from that point will be free. However, it’s not known how long the app will continue to stay running, so if it continues for many years to come, you can consider that an incredible deal.

Frequently Asked Questions (FAQs)

Is There A Free Version Of Facetune?

Facetune is free to download and has a free version, but most features and tools won’t be available to all users. The app does offer a free 7-day trial to new users to try out all these paid features. You will need a credit card and a brand new email address in order to get one, but you can cancel your trial before it ends to avoid getting a renewal and getting charged for the upcoming billing cycle.

How Long Do I Have To Get A Facetune Refund If I Subscribed On The Google Play Store?

Facetune users who subscribed for a Facetune plan or purchase on the Google Play Store have 30 days to ask for a refund and get it in full. This doesn’t apply to users who have subscribed using the Apple App Store or on any of Lightricks’ websites. For further details, click here to read the Lightricks Refund Policy.

Can I Call Facetune Customer Service?

Lightricks currently doesn’t offer phone support from customer service. If you need assistance with Facetune or want to request a refund, you can write an email to A representative will get back to you at your earliest convenience.

How Many Times Can I Ask For A Facetune Refund?

According to Lightricks, you can only request a refund once per account. If you get a refund, and you decide to subscribe again in the future, you won’t have the option to get a refund, but you can still cancel if you pay for a subscription.

What Happens If I Cancel My Facetune Subscription?

If you cancel your Facetune subscription, you will still have access to premium tools and features until the end of the billing cycle. For instance, if you cancel now and you have 5 days remaining on your billing cycle, you can continue to use the premium features for 5 more days. In essence, canceling your Facetune subscription only means that you decline to renew your subscription.