How To Get A Refund From Fiverr

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Can You Get A Refund From Fiverr? Yes, Here's How!

Fiverr is a freelance services website that connects designers with business owners. In essence, companies set up freelance projects and choose the designer they want to do tasks such as design logos, create web copy, translate copy, program web tools, and much more for as cheap as $5.

“You get what you pay for” has never rang true than with most services you get with Fiverr. If you have buyer’s remorse on a designer’s freelancing services, you’re wondering if you can ask Fiverr for your money back. Allow us at to show you all there is to know about Fiverr’s refund policies.

Can You Get A Fiverr Refund?

Fiverr does allow clients to request refunds. If you’re not happy with the work done by your freelancer or you have a change of plans, you can simply request a refund and Fiverr can approve it.

Here is a rundown of Fiverr cancellations and refunds to review.

How To Request A Fiverr Refund

Fiverr makes it simple to request a refund, though first, you’ll need to cancel the project. Here’s how you can do just that:

  1. Log into your Fiverr account.
  2. Click on the “Order” link.
  3. Find the order you want to cancel.
  4. Click on the “Resolution Center” link.
  5. State why you want to cancel the order.
  6. Click on the “Cancel Order” button.
  7. If necessary, write a message to your freelancer.
  8. Click on the “Send” button.

In due time, you’ll get your funds transferred to your “Fiverr balance”. This is convenient, as you can simply choose another freelancer and use the balance to pay for him or her without getting your credit card charged once again.

As of now, Fiverr doesn’t directly transfer money back to your credit card, bank account, or virtual wallet.

Can I Get Money Back From My Fiverr Balance?

Fiverr makes it possible for clients to receive their money back from Fiverr projects, though it may require some time for the money to be returned to your possession.

To get your money back, you’ll need to log into Fiverr, click on “Order”, then “Order Activity”, followed by “Billing and payments”, then “Available balances”. On the current page, you should see how much money you have in your Fiverr Balance, and below is a black button that reads “Request a refund”.

When you click on this button, you have the option to refund a fixed amount of money or 100% of it.

Here’s how long it will take for your money to return to you depending on the payment method you choose:

Payment MethodNumber Of Days
PayPalUp to 1 day
Credit Card7 - 14 days
Bank Account7 - 14 days

While Fiverr does state most credit card and bank refunds take up to 10 days, “extreme cases” require up to 14. The website doesn’t specify, but we probably assume this involves international bank accounts or large money refunds.

How Do I Contact Fiverr Customer Service?

The primary way you can reach out to Fiverr customer service is by leaving a support ticket. What you need to do is leave a message for customer service and a representative will get back to you via email regarding the next steps to take.

You can get help on the following problems and more:

  • Shady freelancers - If a freelancer has questionable performance or is ignoring your calls and messages, customer support can intervene if the project can’t continue.
  • Technical difficulties - If you’re facing problems with the website or app, such as broken links or buttons, or the server overall is performing very slowly, you can let Fiverr know in this way.
  • Account recovery - If you’re having trouble accessing your account, resetting your password, or experiencing any other issues where you can’t log in, a customer service agent can step in.
  • Payment or refund issues - If you’re not able to send or receive money with one of your payment options, Fiverr customer support can also assist you here.
  • General guidelines inquiries

Alternatively, you can contact Fiverr customer service through email at Be sure to provide your order and account details when contacting Fiverr customer support.

Can I Get A Refund On A Fiverr Pro Membership?

Fiverr Pro is a monthly membership that comes with additional perks for clients. One of these perks includes a money-back guarantee on any project. Essentially, this is just a simpler way to get your money back if you request it.

As of now, there’s no indication if the Pro membership itself can be refunded or redeemed for cash. One way to be sure is to submit a support ticket through Fiverr’s customer service.

Getting A Fiverr Refund With In 4 Simple Steps

Looking for a hassle-free Fiverr refund solution? Let guide you through the process! By working with your bank, we can help you recoup your funds from a problematic food order. Once your bank approves the refund, your money will be credited back to your credit card or bank account.'s straightforward process includes:

  1. Create an account on our mobile app or website.
  2. Share your experience with Fiverr and explain why they fell short of your expectations.
  3. We generate a formal letter and attach a unique chargeback code to make a case for your refund.
  4. Your bank will examine your case and make a decision.

Join today to take action against companies like Fiverr. Whether you're at work or at home, you can easily request a refund through our platform.

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How Long Does It Take To Wait For Fiverr Customer Service To Respond?

Fiverr claims that the team generally takes up to 12 hours to respond to any given ticket, but some users have claimed they haven’t gotten a response for around 10 days. In short, it’s a mixed bag in terms of timeliness.

Frequently Asked Questions (FAQs)

What Are Fiverr’s Customer Service Hours?

Fiverr customer service claims to be available 24 hours per day, 7 days per week. However, this may not entirely be true, as Fiverr doesn’t feature any live support aside from email and support tickets.

Can I Send Fiverr Refund Requests On Social Media?

Fiverr is active on social media sites like X and Instagram. Feel free to tag the channel’s support handle in a post, and an agent should be able to respond to you to give you answers to your questions.

Can I Waive The Buyer Service Fee On Fiverr?

The Fiverr service fee is non-cancellable. Fiverr requires each project to make a service fee as a means for the company to make money and continue to provide services for both clients and freelancers. Fiver will collect $2 from the project if it’s less than $40, or 5% if more than $40.

Does Fiverr Have a Phone Number?

Currently, Fiverr doesn’t have a phone number for customer service listed on the company website. While you might see some phone numbers floating out there online, calling them might be futile, as they could be inactive or used by another entity. For now, you can email Fiverr customer support at