How To Get A Refund From JustAnswer

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The NO.1 Way To Get Money Back From JustAnswer

JustAnswer is a professional advocacy website where customers can connect with experts regarding everyday dilemmas. Certified physicians, lawyers, and other professionals are considered experts on this site and earn decent supplemental income by answering questions on a regular basis. JustAnswer first launched in 2003 — at the peak of Ask Jeeves’ popularity.

Though if you’re not satisfied with advice you were given, you’re likely wondering how you can arrange a refund. We at have all the answers regarding JustAnswer refunds and much more. Keep reading to get the full scoop on the Covina-based company.

Can You Get A JustAnswer Refund?

With JustAnswer, it’s possible to get refunds if you’re unhappy with the services you’ve received. Here are some scenarios in which most JustAnswers customers have wanted refunds:

  • The JustAnswer membership is too expensive.
  • Experts have given bad advice.
  • Experts have given advice that can be easily found on Google.
  • Customers planned on canceling JustAnswer but forgot to before the next billing cycle.

With memberships costing $79 monthly, JustAnswer ironically doesn’t give a just answer on refunds, aside the the fact that refunds are possible. The company encourages customers to contact Customer Care if they want to dispute a payment or transaction.

About JustAnswer’s Refund Policy

JustAnswer has written a blog post explaining the company’s stance on refunds. As you might guess at this point, the post is certainly a head-scratcher.

The blog post dances around the refund issue, mentioning that asking for a refund is a lengthy process while also sugarcoating JustAnswer’s services. They even tout that out of the millions of customers served, only “1 of 2” of them asked for refunds.

Here’s what basically happens when you ask for a refund from JustAnswer.

  1. You contact Customer Care.
  2. Customer Care demands why you want a refund.
  3. Customer Care will make suggestions before going through with the refund, such as assigning you a new expert.
  4. JustAnswer contacts its bank or your bank.
  5. The bank demands why you want a refund.
  6. The bank agrees to arrange your chargeback.

Compared to other companies you’ve done business with in the past, JustAnswer seems much stingier than 99% of them when it comes to refunds.

What’s Going On With JustAnswer Refunds?

Such as services like Uber and websites like OnlyFans, JustAnswer solely exists due to the workers who are paid on a commission basis, rather than on a salary. The experts get paid based on how many questions they can answer, rather than how many hours they work.

A commission payment model saves the company a lot of money, but at the same time, the company will lose a lot of money if they were to accept refunds at will — especially for a monthly fee like $79. Therefore, they will try to limit how many refunds occur by putting up as many barriers as possible. Deducting money from the experts is also out of the question, as the company mentions paying the experts as a primary reason why refunds are not encouraged.

JustAnswer Phone Number And Email

You can get in touch with JustAnswer’s Customer Care on the phone or by email. There are over 50 different phone numbers JustAnswers uses for Customer Care around the world. Odds are, JustAnswers partners with answering services to take company calls, rather than hire an in-house customer service staff for each country.

Here are phone numbers you can call for North America:

United States (English)1-800-203-0775 1-800-576-0762
United States (Spanish)1-800-939-6216
Canada (English)1-800-509-5721 1-800-761-6499
Canada (Spanish)1-800-939-6216

JustAnswer’s email system is very simple and doesn’t require you to state your country or even your account credentials. Just leave your name, email address, and message and click on “Submit”. It will take up to 24 hours for JustAnswer to respond with an email to your inbox.

JustAnswer Customer Service Hours

JustAnswer Customer Service for the United States and Canada is available 7 days per week, from 10:00 AM to 4:00 PM PST. This only equates to 6 hours per day, and how convenient that they choose a time range in which not a lot of customers are at home and available to call. This is likely another tactic trying to save as much on costs and avoiding as many refunds as possible.

Get Your Money Back Using

When JustAnswer avoids trying to refund you, can give you easy solutions. We’ll get with your bank to arrange a chargeback, and it could be a very fast and painless experience.

Here’s’s 4-step process for getting refunded:

  1. Sign up for an account.
  2. Tell us what happened with you and JustAnswer, and why you deserve a chargeback.
  3. We’ll write up a formal letter to your bank with a reason code that most relates to your problem.
  4. Your bank will receive a letter and make a decision on your request.

It’s so simple! If you get a successful refund, you can step away from JustAnswer and never look back.

How To Cancel Your JustAnswer Membership

If you’re trying to cancel your membership so your subscription isn’t renewed, you can do so in three ways.

If you have JustAnswer’s app installed on your Android phone or iPhone, open the app and log in. Then tap on “Account” and you’ll find the option to “Manage Your Membership”. Both apps on different phones are closely identical and require the same amount of steps.

Finally, you can log onto the JustAnswer website. From there, click on “My account” and navigate over to your billing and payment information. You should be able to cancel your membership from there.

Where To Go For Professional Help Aside JustAnswer

JustAnswer may be too much money for some customers, so if you’re looking to find professional advice for a more affordable rate or fee, there are many other competitors you can consider:

Why Was I Charged A Fee After Joining JustAnswer?

Along with the monthly price of $79, new members have to pay a one-time “join fee”. This fee is $5 and the company claims this fee must be paid in order for you to use the website.

Get Your Money Back From OKCupid Using is available on your web browser in addition to iOS and Android devices. Get started today and request your refund on the go or at your desk! JustAnswer isn’t the only business we’re asked about involving refunds. Take a look at the many other companies in which many people inquire over refunds each day.

DatingTinder refundHinge refundBumble refundPlenty of Fish (POF) refund Grindr refund
EntertainmentOnlyFans refundAudible refundTicketmaster refundDisney refundEventbrite refund
FinanceVenmo refundZelle refundPayPal refundCashApp refundAffirm refund


Doordash refundInstacart refundGrubhub refundUberEats refundDomino’s refund
GamingRoblox refundRiot refundPlayStation refundXbox refundNintendo refund
Online ServiceGrammarly refundAmazon refundShopify refundLyft refundChegg refund


Netflix refundSpotify refundHulu refundApple refund YouTube refund
TravelFrontier Airlines refund Delta Airlines refundUnited Airlines refundAirbnb refundAmtrak refund

Frequently Asked Questions (FAQs)

Can I Get A Refund On My JustAnswer Question?

If you pay to ask a question to an expert and if you don’t like the response you got, the company suggests trying another expert to get a different answer.

How Long Do I Need To Wait For A JustAnswer Refund Response?

If you email JustAnswer regarding a refund request, it can take up to 24 hours to get a reply. In some cases, you’ll get a reply on the same day.

Is JustAnswer A Reputable Company?

JustAnswer is currently rated A from Better Business Bureau (BBB). The company has addressed over 6,000 complaints in the past 3 years, where the majority of them involve problems with the service.

Can I Get A JustAnswer Refund If I Was Accidentally Renewed?

You can contact JustAnswer’s Customer Care if your membership was renewed by mistake, such as you forgot to cancel before the end of the billing cycle, but there is no guarantee that your request will be approved.

Will JustAnswer Charge Me If I Respond To The Chat Box?

According to a previous JustAnswer conversation, you will initiate a refundable trial of JustAnswer. The trial lasts for 7 days and you must cancel the trial so you won’t be charged in the future.