How To Get A Refund From McAfee

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Request A Refund From McAfee And Get It — Here's How

McAfee is a tech company that’s been around the block for over 35 years. While prominently an antivirus company, McAfee also delved into the virtual private network (VPN) and privacy protection businesses. As of 2021, the company has been reported to have software on over 600 million devices.

But if McAfee’s products aren’t working out for you, what can you do to get your money back? This is a question many customers have for us, and we’re pleased to provide detailed answers about McAfee refunds and more.

Can I Get A McAfee Refund?

McAfee has a statement on refunds at this link. To summarize, McAfee offers a money-back guarantee for all customers who purchase or subscribe to McAfee products. Whether you’re eligible for a refund comes down to several factors. This includes:

  • The type of product
  • The billing term
  • How long ago the product or service was purchased
  • Where you purchased the product or service from

Which McAfee Products Qualify For A Refund?

McAfee states that only retail products and annual subscriptions qualify for refunds.

When it comes to retail products, McAfee refers to the McAfee Official Store website and associated retailers such as Staples. For instance, the McAfee Total Protection disk counts as a retail product. The refund window starts on the day of purchase.

McAfee states that monthly subscriptions are ineligible for refunds. Considering the money-back guarantee lasts 30 days, it’s understandable that the company doesn’t want to risk giving out services for free, such as one-time antivirus scans.

How Long Do I Have To Request A McAfee Refund?

McAfee’s money-back guarantee will be honored if you purchased your product or service either less than 30 or less than 60 days ago.

30-day grace periods apply for subscriptions and physical purchases, while 60-day periods are only for annual subscription renewals. So if by chance you forget to cancel your annual subscription before the renewal date, you have 2 months to request a refund to get one.

How To Cancel Your McAfee Subscription

To cancel your McAfee subscription and request a refund, the primary way to do so is to call McAfee customer service. Here’s how to get in touch with a representative.

  1. Visit the McAfee Refund Policy Page.
  2. Click on “McAfee Customer Service”.
  3. Click on “Request a Refund”.
  4. Click on the “Call Us” panel.
  5. Call the number revealed on the panel below.
  6. Press 3 on your keypad for miscellaneous inquiries.
  7. Wait for a representative to enter the call.

McAfee is available by phone 7 days a week, 24 hours a day. Call any time to get assistance as soon as possible.

Other Ways To Contact McAfee

Phone support is the easiest way to request a refund, though if you want to contact the company through other means, there are a few different ways to get in touch with a McAfee staff member. They are as follows:


McAfee’s social media hours are 7:00 AM to 7:00 PM CST, every day except for holidays. To message McAfee, simply send the account a direct message with the “Message” button, (or envelope button on X).

While McAfee’s customer support is also available on YouTube, the account has disabled comments on videos and community posts. This channel is more about posting video tutorials on how to use McAfee apps and software.

Can I Chat Online With McAfee Support?

On McAfee’s customer support website, there is the option to chat online with a staff member. However, it’s unavailable when you click on the “Request A Refund” panel. It’s only available when you click on the “Identity Protection Service” panel and “Account Information and Other” panel.

While you’re free to hop on over to chat online with a McAfee specialist, we have to think there’s a reason the chat option doesn’t appear when requesting a refund. Perhaps the chat is primarily handled by an AI chatbot which obviously can’t do certain commands outside of chat, such as change account information and process refunds.

Can I Get A Refund If I’m Unable To Install McAfee?

If you’re having trouble installing McAfee software on your computer, you should be entitled to a refund. Instances where your computer’s having problems with installing McAfee software include insufficient storage space and incompatible software or hardware.

Refer to the company’s customer service website for how to ask for a refund.

How Can Step In

McAfee not willing to refund you? We sure can! Let help you get the refund you deserve. We’ll work with your local bank to see what can be done about the McAfee transaction in question.

Get signed up for and follow these steps:

  1. Explain to us what happened with you and McAfee. Leave no stone unturned and explain why you deserve a chargeback in detail.
  2. Review our AI-generated letter we created with your feedback that we’ll send to your bank. Each letter includes a chargeback code to make your letter more credible for a refund.
  3. Approve the letter and we’ll send it to your bank for review!

It’s that easy. Should your bank approve your refund, you’ll get your money back in your account between 3 to 5 business days.

Make Your Reliable Refund Companion gives you a fighting chance against corporations that likely aren’t willing to give you your cash back without a struggle. From airlines to restaurants to everything in between, we can work with your bank and make things right!

Create an account on our website or download our iPhone or Android app to get started.

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Frequently Asked Questions (FAQs)

Can I Still Use McAfee Programs After My Refund Is Processed?

McAfee prohibits users from using the company’s software after a refund is processed. McAfee will force you to uninstall and delete the program from your computer so you can no longer benefit from using the software.

Is There An Email For McAfee Refunds?

Currently, McAfee hasn’t posted an email address for McAfee refunds. If you get an email out of the blue from an entity claiming to be McAfee, the emails are either from no-reply senders or phishing scammers. McAfee does have an email address for phishing scams, which you can forward any impostor messages to

Can I Get A McAfee Refund If I Forget To Cancel A Renewal?

If you forget to cancel your McAfee subscription and it auto-renews for another year, you can get it canceled and ask for a refund. You have 60 days from the renewal date to request a refund from McAfee customer support to be granted one.

Any time after the 60 days and the request will be denied, but you can still cancel.

Do I Pay Any Fees When Returning McAfee Physical Software?

Unfortunately, any shipping costs have to be covered by the customer. McAfee does not charge for shipping, as well as any costs and fees associated with it. McAfee will only refund you on the price of the software purchased.

Is McAfee A Reputable Business?

McAfee has been around for decades and has been one of the most reliable cybersecurity companies for regular PC owners. However, some customers claim McAfee software creates more nuisances than it prevents, in the form of popups, email spam, and blocking websites that users often frequent.

McAfee Reviews

The company currently has a 1.2 out of 5 score on Trustpilot. While the software is said to be very effective in preventing computer problems, be wary of what certain users have said about payment problems and customer service.