The Easiest Way To Get Your Money Back From Northern Tool
Northern Tool + Equipment (also known as just Northern Tool) is a professional DIY manufacturer and retailer of hardware supplies. Starting in 1981 in Burnsville, Minnesota, the family-owned business now has over 140 locations across America’s midwestern and southern regions. From screwdriver sets to snowplows, the company has a vast selection of DIY products manufactured by the company itself or other popular brands, such as Milwaukee.
Though are you suffering from buyer’s remorse? Did a part or tool arrive only to not meet your expectations? We at aRefund.com can show you what you can do if you’d like to return the part to Northern Tool and get a refund.
Can I Get A Northern Tool Refund?
Northern Tools explains refunds on the company’s Product Returns page. To either be eligible for an exchange or refund, you must return the item less than 60 days from the purchase date. For example, if you ordered your item on March 30th, you have until May 29th to request a refund.
Northern Tool allows customers to return orders in-store or through the mail. You must provide a receipt or other proof of purchase to be eligible for your refund.
Can I Return A Used Or Opened Product At Northern Tool?
Northern Tools allows items to be returned if they have been opened or used. The catch is, you’ll have to pay a 15% restocking fee, according to the Product Returns page. The explanation given is that these products need to be returned to the manufacturer, and the fee covers the costs of inspecting, repackaging, and replacing the item.
To ensure you don’t have to pay extra fees, be sure the product you purchased is in re-sellable condition. This involves the packaging being re-sealed and all the parts being placed inside neatly.
What Kinds Of Items Aren’t Eligible For A Northern Tool Refund
Northern tool isn’t able to accept refunds or exchanges for the following items:
- Gas or diesel-operated products after they’ve been operated once
- Custom-made items
- Multimedia, such as DVDs or CDs
- Books
- Blueprints
- Winches
- Gang reels
- Refurbished forklifts
- Surface cleaners
- Clearance items
- Items made by NorTrac
- Does Northern Tool Have Warranties?
Northern Tool honors “limited warranties” on products under the NorthStar brand. Typically, if the product breaks or is defective and it wasn’t from human error, the customer would be entitled to a free replacement of the product or part in question.
For example, the NorthStar Hot Water Commercial Pressure Washer trailer comes with a 2-year warranty for both the pressure washer and its engine. Here’s how to find out what warranties go in effect on the NorthStar products you want to purchase:
- Go to the product page you’ve been browsing on www.northerntool.com.
- Click on “see full description”.
- Click on “Product Manual”.
- Scroll down to the “Limited Warranty” section. To locate the section faster, press CTRL and F on your keyboard, type “limited warranty” in the text box, and click on the down button to get to the specific section.
Are There Warranties For Every Product Sold At Northern Tool?
While Northern Tool sells third-party products and tools, it’s not a guarantee that they will come with warranties. For certain brands and products, there would be a “manufacturer warranty”, and in this instance, you’d have to contact the maker of the product rather than Northern Tool for assistance. You might be able to see manuals of the products you wish to buy to find elsewhere online. For instance, the manual for the Bosch SDS-Plus Rotary Hammer isn’t available on Northern Tool’s website, but you can find it on Bosch’s website. Though if you buy the hammer from Northern Tool, Bosch’s warranty and manual should still be included.
How To Contact Northern Tool Customer Care
There are multiple ways in which you can get in touch with a human representative at Northern Tool.
- Phone: Dial 1-800-222-5381.
- Text: Write a message to 800-221-0516.
- Live chat: Click on the yellow flap on any page on www.northerntool.com.
For an address and phone number for your nearby Northern Tool location, click here and select the store in your city.
Northern Tool Customer Care Hours
Northern Tool customer care operated on regular business hours. Phone support is available on weekdays from 7:00 AM to 8:00 PM CST. Text and chat support departments, however, only work until 6:00 PM CST. For Saturdays and Sundays, all three departments are available from 8:00 AM to 5:00 PM PST.
Get Another Chance To Refund With aRefund.com
If Northern Tool is stingy on their refund policies and you feel the company isn’t following their own guidelines, you have a good case to get a chargeback to work. aRefund.com can help you get your money back in conjunction with your local bank.
Here’s how aRefund.com works:
- We read complaints from consumers and learn about why they deserve refunds.
- For each complaint, we write a professional legal letter to the customer’s bank to request the transaction get overturned.
- We include a reason code that ensures the request is legitimate and plausible.
- The bank reads our letter and makes a decision about your refund.
It’s a very easy process that doesn’t require money for postage or gas. If your bank gives you a favorable outcome, expect your money to return to your account in up to 5 business days.
aRefund.com Gives You A Second Chance At Cash Back
aRefund.com can help you get refunds to undo charges for hardware stores, fast food restaurants, taxi services, and many other businesses around the world. Signing up is fast and convenient, and you can file your first chargeback right now on your phone or smart device.
Keep aRefund.com in your back pocket and be prepared when corporate entities tighten their grasp on your hard-earned cash.
Frequently Asked Questions (FAQs)
Can I Contact Northern Tool Customer Care By Email?
As of this writing, Northern Tool doesn’t have a customer support email address listed on the website. This is because the company prefers to handle inquiries in a timely manner and doesn’t want certain matters with customers to linger overnight. Northern Tool encourages customers to contact the customer care team via phone, text message, or chat during regular business hours.
Can I Contact Northern Tool Customer Care By Social Media?
Northern Tool is on popular social media channels such as X, Facebook, and Instagram, but the company accounts do not respond to customer inquiries. The managers of these accounts solely use these accounts to promote sales and highlight user reviews and specific locations. If you send a message or comment towards one of these channels, it’s unlikely you’ll get a response.
How Do I Return A Northern Tool Product Online?
If you want to return an item you ordered on the Northern Tool website, reach out to Northern Tool customer care either via email, text message, or phone. The agent will email you a return authorization number with a return label, as well as instructions on how to return the item.
Online Northern Tool orders can either be returned to a nearby Northern Tool location or through the mail, though it’s very important to contact customer care first. If you choose to ship the product back, you’re responsible for shipping and handling costs. Two companies that are able to help you ship larger products back to Northern Tool include FedEx and UPS.
Can I Get A Refund On A Northern Tool Gift Card?
As of now, there’s no word on if Northern Tool gift cards are refundable or can be redeemed for cash. Usually, this isn’t the case with most stores that sell their own gift cards, unless state laws dictate otherwise. Contact Northern Tool customer care to find out if your gift card can be refunded.
Can I Get A Refund For A Northern Tool Protection Plan?
Northern Tool protection plans are sold separately from product purchases, with additional perks of repairs and replacements for products past the warranty expiration. There is no word on if these plans can be refunded as of this writing. However, if you plan to sell or give the product to another owner, the plan can be transferred.
