How To Get A Refund From SHEIN

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The No.1 Hack To Get Money Back From SHEIN

Shein is a global online retailer that has pioneered the concept of “fast fashion”. This retailer works with many clothing distributors to sell affordable items that have quick production processes yet still look stylish. Shein sells women’s men’s and children's clothing for all seasons and occasions.

However, if you’re not happy with an order or your item doesn’t fit quite right, you’re wondering if this leader in fast fashion offers fast refunds. We’ve got you covered with this comprehensive guide.

Can You Get A Shein Refund?

Shein does accept refunds on some items, but not all items. The company categorizes items into “refund-eligible” and “non-returnable”. Refund-eligible items refer to clothing, shoes, bags, furniture, and electronics that can be returned and possibly refunded.

Consumers have a generous 35 days from the purchase date to request a return. For instance, if you order an item on April 11th, 2024, you have until May 16th, 2024 to decide whether you want to return it. Non-returnable Shein items consist of the following categories:

  • Bodysuits
  • Lingerie
  • Jewelry
  • Cosmetics
  • Pet products
  • Personalized products
  • Bonus items and free gifts
  • Other items labeled as non-returnable on their product pages

How To Ask For A Shein Return

If your items are eligible for a return, you can request your return right on Shein’s website. Here’s how refund requests work on Shein’s domain:

  1. Sign in to the website.
  2. Click on “My Orders”.
  3. Find the item you want to return and click “Order Details”.
  4. Click on “Return Item”.
  5. Explain why you want to return the item and click on “Next Step”.
  6. Choose the method in which you want to be refunded, whether to your bank account or card on file.
  7. Choose the “return method”, that being either through USPS or UPS.
  8. Choose to ship with a return label or with a QR code. If you choose the label, you’ll need a printer to print it out onto paper.

From there, pack your returning item up in a secure box along with the label taped outside of the box. The return label counts as your postage, so you aren’t required to pay for additional postage.

How Shein Determines Items Are Refundable

Among the “refund-eligible” items, Shein will allow you to return the item to their warehouse. They examine and inspect these items, and if they remain in a good enough condition for resale, you’ll get a refund.

Item(s)Requisite Condition
All Clothing and ApparelNever worn, never washed, clean, undamaged, all tags and stickers intact.
ShoesNever worn, never washed, clean, undamaged, inside the original box.
Bags and LuggageNever used, never washed, clean, undamaged, with all included accessories.
FurnitureNever used, never washed, clean, undamaged, with manual and other parts, inside the original packaging.
Electronics Never worn, used or activated, undamaged, with manual and other parts, inside the original packaging.

If Shein deems your items are refundable, they will notify you of when you’ll receive your refund. If Shein doesn’t approve your refund, they’ll explain why in the email. Usually, they will indicate that you or your recipient have removed the tag or worn the item to a condition where it’s considered “used” rather than “new”. Shein also won’t return the item back to you.

Sign Up For For Another Chance At A Refund

When corporations drop the ball, picks it right back up, giving you another opportunity to get a refund. We can contact your bank to inform them of a wrongful transaction, and they can approve a chargeback to undo your expense.

Here’s how’s 4-step process works:

  1. You tell us what happened with your eBay order.
  2. Our AI companion writes a professional letter for your bank.
  3. A chargeback code is added to the letter to improve the odds of getting your refund.
  4. The bank receives your letter and reviews it.

This is a very simple procedure that won’t involve Shein in any way. The bank will compensate you on Shein’s behalf, and it will require 3 to 5 business days for your funds to go back into your account.

Can I Return Shein Items With Free Shipping?

Shein states that the first return package per order is free. This means each time you make an order, you won’t pay shipping. If you decide to return another item in your order at a later time, this will cost $7.99 to ship, which will be deducted from the refund. All items you want to return in the order must also be shipped within 35 days after the date of purchase.

To clarify, each order you make with Shein comes with a free-to-ship return, so long as you don’t make another return with the same order.

How Do I File A Shein Complaint?

Shein allows you to file complaints using this link. Shein listens to all feedback, but as always, be courteous and respectful for the best chances of taking your words into account by chance if the company or its staff makes a mistake. If you just have an issue with an order, Shein has an FAQ section that covers all kinds of questions regarding orders.

How Can I Contact Shein?

Shine has two ways to contact customer service if you have any questions. You can go to this page to get started, but unfortunately, this page isn’t optimized for desktop use — only a mobile version exists.

You can leave Shein a message and they can email you back within 24 hours. Or if you want something resolved more urgently, you can wait for a representative to be available on their live chat. Shein’s chat support is available from 6:00 AM to 12:00 PM PST, every day of the week.

Why Can’t Shein Be Available To Respond During The Afternoon?

The morning-only customer support is pretty questionable if you ask us. Our best guess as to why is that dropshipping companies work (and profit) off a shoestring budget. So while there is a customer support team, the team’s hours are limited to save money over the long haul.

Get Back Together With Your Money Using

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Frequently Asked Questions (FAQs)

Where Do I Return Shein Items At UPS?

If you opt to return your items using UPS, you can visit a UPS Store rather than a UPS distribution center. Visit the UPS Store website to find the nearest location.

What Is Shein’s Customer Service Phone Number?

As of this time, Shein doesn’t disclose any phone number for customer service. The customer support team can only be contacted on its own website.

Can I Refund A Defective Item On Shein?

Shein will accept returns and refunds for items that arrive defective or with problems, in addition to items being the wrong size or color. As you request a return, there’s an option to provide pictures that can give credence to your claims before you send the item back. Visit this link for additional details on defective items.

How Do I Get My Shein Return Label?

If you don’t know where you can download and print a Shein return label, you can log into the Shein website to start. From there, click on “Check Your Orders”, then “Returns”, followed by “Return & Refund Record”, then “Details”, and finally, “Return Label”. More details can be found at this link.

Can I Dispute Shein Purchases With PayPal?

PayPal has a Resolution Center you can use to dispute PayPal payments to potentially get a refund. However, PayPal likely won’t rule in your favor and grant the refund unless the charge on your account was fraudulent or without your permission. PayPal will consider Shein’s refund policies in this instance, and if Shein doesn’t honor the refund, there’s a good chance that PayPal won’t either.