How To Get A Refund From Temu

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The Stress-Free Way To Get Your Money Back From Temu

Temu is an online marketplace that connects customers directly to Chinese manufacturers, eliminating retailers from the equation for shoppers to save big on clothing, household items, electronics, and more.

If you need to return an item you got on Temu, how can you get your money back? Are there policies in place? Are these sellers willing to accept returns? These are questions Temu shoppers frequently ask, and we’re here to give you all the answers below.

Can You Get A Temu Refund?

Temu’s Return and Refund Policy states that returns and refunds are possible for any reason.

The catch is, you can only return items in perfect condition and if they have been purchased less than 90 days ago. However, if the package has been in transit for 2 weeks, this period does not extend whatsoever. The return and refund window starts the moment you purchase the item online; not once you receive it in the mail.

How To Start A Temu Return

Starting a Temu return can be done either on or on the Temu app. Here’s how to request a refund on your order:

  1. Log into your Temu account to access the menu.
  2. Click or tap on “Your Orders”.
  3. Scroll down to the order you want to return.
  4. Click or tap on “Return/Refund”.
  5. Select the items you want to return.
  6. Enter the reason for your return.
  7. Click or tap on “Next Step”.
  8. Select your refund payment method.
  9. Click or tap on “Submit”.

After you submit your request, you should get an email including the return label and instructions for how to mail your item(s) back.

Where Can I Return My Temu Order?

Temu orders can be returned to one of 3 locations near you:

The UPS Store refers to a retail store where a UPS specialist can handle shipments, whereas a UPS Distribution Center is a warehouse for packages to be directed throughout the area. There will typically be a room or department dedicated to drop-offs and shipments you can take your package to.

Because Temu return labels contain the required postage, you won’t have to pay the post office or UPS anything. Just wait for the specialist to hand you a receipt and you’re free to go.

Get Your Temu Refund With

If this process is too long and complicated for you, then you have an easier option! With, we can collaborate with your bank to explore the possibility of getting your Temu transaction reversed. Once your bank approves the refund, you can anticipate the funds returning to your card or bank account within 5 business days.

Discover the streamlined process of asking for a refund with

  1. Register your account with our website.
  2. Share your Temu experience with us and explain why you’re entitled to a refund.
  3. Our AI companion will generate a professional letter, complete with a reason code to strengthen your case.
  4. Your bank will receive the letter and review your case.

It’s a simple and effective solution! Apply for your refund anytime and anywhere with our website or iOS or Android app.

Is Returning A Temu Order Free?

It’s possible to not pay anything to return any order on Temu. The company will typically email you a return label containing the necessary postage for shipping costs.

However, you will have to pay for shipping if you decide to make more than one return on an order. For instance, if you buy three pairs of jeans, you return one last week, and you want to return another this week. You’ll get charged for shipping by returning the second pair. Temu can allow you to do this as long as the returns happen within the 90-day grace period.

Any return shipments after the initial shipment is $7.99. This fee will be subtracted from your refund. Temu stresses that if you want to avoid paying for shipping, return all the items you need to in one shipment.

What Products Aren’t Eligible For A Return On Temu?

Temu states there are certain items on Temu that you can’t return, evenif its been less than 90 days since the purchase date. These items include:

  • Items that have been noticeably worn.
  • Items with opened or torn boxes.
  • Items with removed tags, stickers, or labels.
  • Perishable products such as grocery items.
  • Free gifts and bonuses.

If you mail back a product that was worn and not in re-sellable condition, Temu will email you stating the refund will be canceled.

Temu Cash Refunds Vs Credit Refunds

When returning an order on Temu, you have the option to get paid back in Temu credit. This is essentially store credit you can use towards the purchase on any product on the app or website. Temu credits don’t expire, so you can save them for any occasion.

Here’s a rundown of Temu credit refunds compared to cash refunds:

Refund MethodNotes
Temu Credits
  • Funds instantly appear once return is approved.
  • Exclusive to Temu purchases.
Bank Account or Credit Card
  • Funds return in 5 to 30 days.
  • Not exclusive to Temu purchases.

Downsides Of Using Temu

With unbelievable savings on items come some caveats. The first thing to keep in mind about Temu is that customer service is insufficient at the moment. It will take a lot of time for a specialist to respond to your particular inquiry, as we get the feeling there isn’t enough support to address a high volume of support tickets at a given time.

With slow customer service will also come slow refunds. You might get your money back in your credit card or bank account up to a month, which can be really inconvenient if you need that money to pay your bills.

Finally, quality on items can be hit-and-miss, and even the packing can be too shoddy for the journey half way around the world to your address. Customers have complained that items have arrived broken because sellers opt for the most economical packaging possible.

How To Contact Temu In The Quickest Way Possible

If you’d like to get in touch with Temu right away, the fastest way to do this is online on Temu’s website.

Log into your account at From there, look at the upper-right corner of the screen and find the “Support” tab. Hover your cursor over it, then click on “Chat with Temu”. A chat box will appear on screen, in which an AI bot will greet you. Type that you want to speak with an agent if you have a question or concern. You can also ask to request a phone call with an agent.

Temu currently doesn’t have any phone numbers or email addresses on file, and while there are plenty of social media channels they use, it’s not likely Temu uses them to respond to customer questions or complaints. Your Chargeback Companion

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Frequently Asked Questions (FAQs)

Can I Write To Temu Through Mail?

Temu has an office in North America you can write to. Its address is Suite 355, 31 St. James Avenue, Boston Massachusetts, 02116, USA. Do not send any returns to this address.

Are Temu Credit Redeemable For Cash?

Temu credits can’t be redeemed or exchanged for cash. Once you have Temu credits, they must be spent on Temu goods to be used.

When Do I Get A Temu Refund?

Temu will start the refund proofs on items once they receive and inspect them. If Temu grants you a refund, the company will notify you through email and proceed with transferring the money back to your credit card or bank account, which can take around 5 to 30 days. If you opt to receive Temu credit instead, you’ll receive it as soon as the refund is approved and you can shop with this credit at any time.

Temu Didn’t Give Me A Credit For A Late Delivery. What Can I Do?

Temu will issue you a $5 credit for standard shipping order and $13 for express shipping orders that take place past the expected delivery date. You can learn more by visiting this link.

If you didn’t get a credit or email after your delivery hasn’t yet arrived at that point, contact Temu customer service through the website chat system.

Does Temu Have 24/7 Customer Service?

Temu offers around-the-clock service for customers worldwide. While the company doesn’t state any customer service hours, you can chat with an agent at any time. When waiting for a customer service agent, there’s no guarantee that you’ll be instantly connected with a representative, and you might wait a little while in a queue for this to happen.