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The NO.1 Way To Get A Full Refund From Uber

Uber is a taxi company that allows customers to request or schedule car rides from anywhere. Whether weeks from now or in an emergency, a driver will come pick you up and take you wherever you want to go. Uber makes over $9 billion each quarter from ride fares and compares with the likes of Lyft and other commercial taxi companies.

If you’ve had a negative experience with an Uber driver, you’re likely wondering if getting your money back is possible. At, you can learn the ins and outs of Uber refunds and more.

About Uber’s Rider Refund Policy

Uber's refund policy states customers of Uber rides are entitled to refunds under special circumstances. Refunds can either be in full or partial, depending on what happened and whether the ride was completed.

To request a refund, either refer to the Uber app or visit An Uber agent will grant you a refund at the company’s discretion and if approved, your funds will make it back into your bank or credit card in 3 to 5 business days.

What Constitutes An Uber Refund?

Uber outlines scenarios that either warrants or don’t warrant a refund from the company. These scenarios are as follows:

You’ll Get A Refund If…You Won’t Get A Refund If…
Your trip wasn’t completed within an attainable walking distance from your destination. The driver’s uses an old or seasoned car.
Your fees have been grossly miscalculated so you end up paying more than expected.The driver is too timid or too reckless for your driving expectations.
A valid promotion or discount wasn’t applied when you attempted to enter it into the app or website.You made a mistake when requesting a ride, such as the wrong type of vehicle requested.
You canceled the ride in advance.Your ride encounters delays from traffic jams or road construction.

While you can’t get a refunds on the driver’s car or behavior, you can provide feedback to Uber and the driver about the experience.

How To Contact Uber Customer Service

Uber encourages riders who have problems with their rides to contact Uber through the Uber website or mobile app. Here’s how to contact Uber on your desktop computer:

  1. Visit this link to get to Uber’s customer support page.
  2. Click on the “helpful resource” that best relates to your specific problem, such as “What if my driver was unprofessional?”
  3. Scroll down the page until you see a black “Log in to get help” button. Click on this to log in.
  4. You’ll be redirected to a live chat box where you can speak to a live agent.

Other Ways To Contact Uber Customer Service

If you don’t wish to use the Uber app or website to get in contact with an agent, you can also use the following methods.

To reach out to an agent, leave the channel a direct or private message, and a representative should be able to help you. If you leave a reply in a public thread, the account will just instruct you to leave a private message instead.

Uber currently has no email address or phone number for customer inquiries.

Is Uber Customer Service Available 24/7?

Uber customer service is available to assist customers 24/7, excluding holidays. Because Uber services can be used around the clock, there are no off-hours for the customer service department.’s 4-Step Refund Process

When Uber fails to provide a refund, turn to for an effortless chargeback experience. Our AI-powered tool will write a message to your bank, initiating the chargeback process to undo the transaction. With the chargeback, you get your money back no matter what Uber officials have told you.

Here’s how works:

  1. Register for your account.
  2. Share the details on your Uber ride and why you want to get refunded.
  3. Read the professional letter written by our AI wizard, complete with the reason code you nee for the chargeback.
  4. Allow the letter to be sent to your bank for a thorough review.

That’s all there is to it! Trust in our AI-powered solutions to guarantee the best chance at a refund without Uber’s involvement whatsoever.

Join our growing community of users and get started on our website or mobile app. In the meantime, you can also learn more about refund policies from other companies here.

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Can I Get A Refund From Uber One?

Uber One is a membership that allow users discounts on both Uber and Uber Eats transactions.

To get an Uber One refund, you must not have used the membership within the first month it was activated. For instance, if you have activated the subscription 25 days ago, and you haven’t booked one Uber ride or ordered one Uber Eats meal since, you can request a full refund.

If one month has passed, a new billing term starts and you can’t get a refund from the first month, but you can avoid future payments if you cancel up to 48 hours before the next billing month begins.

Frequently Asked Questions (FAQs)

Can I Get An Uber Refund On Overcharged Trips?

When booking your Uber ride, you should get an estimate of how much you are expected to pay before you pay it. If you end up having to pay much more than you expect, contact Uber customer service and see if you ca get a refund.

Taxi drivers have been known for implementing shady schemes to get drivers to pay more, whether it be through miscalculations or simply taking unnecessary detours to illegally increase taxi fares. This isn’t a practice Uber teaches, and you should get a refund on the difference in fares.

Can I Waive An Uber Cancellation Fee?

Uber issues cancellation fees to riders who make “last minute” cancellations while a driver is en route to pick them up. Depending on where you are, you only have either 2 or 5 minutes to cancel to not get charged with this fee. The standard cancellation fee is $5. Uber may decide to waive this fee if the company finds you are not at fault. You can always contact Uber customer service to plead your case with a support agent.

Can I Get A Refund On Uber Gift Cards?

Uber gift cards are non-refundable and can’t be redeemed for cash. Though if you’re looking to sell your gift cards, you can do so in several places online, such as the Raise Marketplace.

Can I Transfer An Uber Gift Card Balance To Another Account?

After you’ve used a gift card to load into an Uber account, it can’t be transferred to another user. Though you can book a ride on behalf of another person using your account.

Can I Call Uber Customer Service On The Phone?

Uber currently doesn’t have phone support for riders, though phone support is available for drivers. Uber only allows you to call your driver before the pickup occurs.