The NO.1 Hack To Get Money Back From Epic Games
In December 2018, triple-A video game publisher Epic Games opened the Epic Games Store to compete with Valve’s Steam store. The platform offers a better revenue split between the company and developers as a means to entice more games to be available on the site. Epic Games publishes free-to-play megahits like Fortnite, Rocket League, and Fall Guys on the Epic Games Store and other consoles.
Though if you want to return a game on the Epic Games Store and get your money back, how do refunds work? Thankfully, we have all the answers on Epic Games refunds for you to take note of.
Can I Get An Epic Games Refund?
The Epic Games Store allows players to get their money back on newly purchased content if requested. This content includes:
- Full games
- Expansion packs
- Add-on content
- Subscriptions
Usually, virtual currency such as “Show-Bucks” from Fall Guys can’t be refunded, but there are some exceptions where the developer will accept returns for virtual currency. You will need to contact the game’s developer in this instance.
The content must be purchased from the Epic Games store. Though if you play Fortnite, Fall Guys, or Rocket League on PC, you can also request refunds on the Epic Games Store for these computer versions.
Epic Games Refund Policy Explained
After you purchase content from the Epic Games store, there’s a limit to how long you can play the content and how long you can own the content until the refund becomes void.
Like Steam and other gaming platforms, you have 14 days from the date of purchase to request a refund. Furthermore, the content can’t be played for more than 2 hours during this timeframe. For example, if you bought Prince of Persia: The Lost Crown 8 days ago, and only played the game for 1 hour and 15 minutes, you still have refund eligibility.
However, most purchases that are considered “in-app” or within the game you’re playing aren’t eligible for refund on the Epic Games Store. For example, if you purchase the Express Supply Pass in the game Honkai Star Rail, you’ll have to contact the game’s developer since you bought the pass within the game rather than on the Epic Game Store.
How To Ask For An Epic Games Store Refund
Epic Game Store refund requests can be done entirely online, whether you have a computer or a smartphone at the time you’re reading this. Here’s how to ask for your refund:
- Sign into the Epic Games Store website.
- Click on the “Account” tab on the upper-right corner of the screen to reveal a menu.
- Click on “Transactions”.
- Find the game or content you want to refund.
- Click on “Refund”.
- Fill out the form for why you’re requesting a refund.
Alternatively, you can request refunds by visiting the Help page or opening the Epic Games Store launcher program on your computer and navigating to the “Help” section.
I Have Unwarranted Charges From Fortnite. Can I Get Help From Epic Games?
To contact Epic Games via chat, visit the Epic Games Player Support.
If you previously had a quarrel with Fortnite and Epic Games in the past, the Federal Trade Commission (FTC) has opened a case in which you can apply to get refunds if you were charged for Fortnite items without your consent and got your account banned by Epic Games for bringing the problem to their attention. Click the blue “Apply for a Refund” button to get started.
Return Your Epic Games Money With aRefund.com
With aRefund.com, we can help you get your refund without having to deal with Epic Games’ strict refund terms. Instead, we’ll write a letter to your bank, in which they’ll have the final say in the refund decision.
Our website works like this:
- Create your aRefund.com account at your earliest convenience.
- Tell us what happened with your Epic Games purchase and why you want a refund.
- Take a look at our professional letter for your bank, along with a bank reason code necessary to confirm the chargeback.
- Your bank will review your case and make a decision based on our letter.
Should your bank approve your chargeback, expect the funds to reappear in your bank account in 3 to 5 business days. It’s a very easy process which you can do in a short amount of time!
I Bought An Epic Game For Full Price When It Went On Sale Soon After
It can happen from time to time in which you want a game but it goes on sale shortly after buying it. If this happens, you can get your money back if your purchase still is within the refund requirements. Simply request a refund, and then purchase the game again at the sale price. Epic Games doesn’t consider this to violate the refund policy.
The refund terms are the same as buying normal Epic Games Store content. You can get a refund if you’ve purchased the content less than 14 days ago and you’ve played it for less than 2 hours.
About Epic Games Customer Service
If you need help with an Epic Games Store purchase, there are three ways to contact the company. They are as follows:
- Email: Epic Games has an email address on file as help@epicgames.com. If you write an email to this address, the customer service team should respond, but it might take days for them to receive and reply to it.
- Live Chat: Another way to reach out to an Epic Games specialist is to communicate with them on a live chat. Visit Epic Games Player Support and follow the guide where you’ll be given the option to chat. Be sure to log in so you can see the chat options.
- Social Media: You can also consider visiting Epic Games’ X page, where they can respond to consumers who have questions or concerns. To leave the company a message, click the button with the envelope symbol, and you’ll send the team a private message.
Can I Request Epic Games Refunds If I Paid With My Wallet Balance?
Epic Games Store allows customers to load a virtual wallet with funds by paying money. The player then can use the virtual funds to purchase games and content so transactions are easier, faster, and more versatile across multiple devices.
If you purchased an item using your wallet balance rather than with money, you can get a refund from Epic Games in the same manner. When your refund is processed, the money will return to your wallet balance and won’t go to any other payment method such as your bank account.
Frequently Asked Questions (FAQs)
Can I Call Epic Games For Refunds?
Epic Games can be reached by phone at (919) 854-0070. When you call, however, an automated voice will tell you right away that customers should visit the Epic Games website for help on refunds and accounts.
How Do I Get A Refund For Epic Games On Playstation 5?
If you’ve purchased Epic Games content on Playstation 5 or Playstation 4, you can contact Sony about a refund request. Sony’s refund policy is about the same as the Epic Game Store’s, where you have 2 weeks to return the game and can only play it for 2 hours.
Can I Convert My Epic Games Store Wallet Balance Into Bank Account Funds?
The Epic Games Store doesn’t allow customers to exchange wallet balances for cash. According to the Epic Games Refund Policy, the wallet balance is not considered a substitute or imitation of a real, monetary currency.
Can I Get An Epic Games Refund If I’ve Been Banned From A Game?
According to the Epic Games Store Refund Policy, players who have been banned or have violated the terms of service are ineligible for refunds. Also, players who abuse the refund policy are unable to be granted refunds on Epic Games Store games and content.
However, if you’ve been banned over suspicions that you were charged money for Fortnite items without your permission, the FTC can currently assist you in getting a refund.
What Kinds Of Refundable Products Aee Sold On The Epic Games Store?
The Epic Games Store categories content and “refundable”, “self-refundable” and “non-refundable”. Non-refundable content isn’t eligible for a refund. Self-refundable means you can request a refund without the help of customer service.
