Can You Get Money Back From Course Hero? Absolutely, Here's How
Course Hero is an online learning website where students can receive educational lectures and knowledge from some of the nation’s top professors. On this website, students can receive study guides, homework help, tutoring, and other services related to academics.
If the platform hasn’t been up to standards, you’re probably wondering if you can get refunded and what you can do if Course Hero can’t give you your cash back. We at aRefund.com have solutions to this question and more.
Can You Get A Refund From Course Hero?
Course Hero has a money-back guarantee. As stated on the company website, members can receive a refund if they meet certain requirements. The request must be made 30 days from the date of purchase. Along with this, the customer must also:
- Not have used more than 5 subscription unlocks
- Not have asked more than 1 question to a tutor
- Not have been granted a refund from Course Hero in the past
In short, you must use next to none of the subscription’s features to qualify for a refund. If you use most of the features provided by the company, you can’t qualify for a refund since you’ve taken advantage of the company’s time and resources.
To prevent the subscription from getting renewed in the future, be sure to cancel your subscription before the start of the next billing cycle.
Breakdown Of Course Hero’s Plans
If you’re looking to opt out of your plan in favor of a different one, you can contact Course Hero’s customer service to see if you can change your plan faster than canceling one and then purchasing another.
Course Hero currently offers three plans for students. They are as follows:
| Plan | Commitment | Number of Tutor Questions | Price |
| Monthly Plan | 1 month | 10 | $39.99 |
| Quarterly Plan | 3 months | 20 | $59.85 ($19.95 per month) |
| Annual Plan | 12 months | 40 | $119.40 ($9.95 per month) |
If you ask us, the Quarterly Plan is the most reasonable plan to choose for students that want to get tutoring and help for one or more classes for an entire college semester, term, quarter, etc. Paying $20 more gets you 2 additional months of access.
How Do I Contact Course Hero?
There are two primary ways to contact Course Hero customer service: By phone or by email.
The Course Hero customer service phone number is 1 (888) 634-9397. If you want help right away, call the number and you’ll wait in a customer queue until the next available representative is free to speak with you.
The other method to contact Course Hero is through email. Customers who want to write an email to Course Hero can simply visit the Course Hero website. Here’s how to reach out to customer service:
- Visit Course Hero’s website.
- Scroll to the bottom of any page of the website and click on “Contact Us”. A contact form should load.
- Where it says “Select Issue”, choose “Refund Request”.
- Enter other important information, such as your email address, the last 4 digits of your credit card on file, and the reason why you’d like a refund.
- Click on the pink “Submit” button.
aRefund.com Refunds In 5 Steps
If you’ve been denied a refund by Course Hero, you can always request a refund with aRefund.com. At aRefund.com, we assist customers with arranging bank chargebacks that won’t get Course Hero involved.
Here’s how you can request a refund with us:
- Sign up to our website.
- Tell us your story! Explain what happened with Course Hero and why you feel you deserve a refund.
- Turn your feedback into a formal letter with our AI-powered writer.
- Review the most suitable chargeback code we’ve included with your letter. This ensures fast service and better chances of a refund.
- Wait as we mail the letter to your bank who will review your case and the included chargeback code.
This process will only take a few days. If your bank approves the refund, it will take up to 5 days afterward for your money to return to your bank account.
What are Course Hero’s Customer Service Hours
According to Course Hero’s website, customer service is available 24 hours a day, 7 days a week. If you call any time, even in the middle of the night, a representative will be on hand to help you.
The 24/7 support allows customers to call and get answers at the time they’re best available. When it comes to customer service, weekdays from late night to early morning is the best time to call if you want a short wait time. Afternoons and evenings are customer service peak hours in which customers are out of school or work and not asleep, so expect quite a bit of waiting on the phone during later times of the day.
Course Hero Refunds With Apple Or Google
Not every Course Hero subscription is handled on the company website. If you ordered your subscription on the App Store or Google Play Store, refunds on those storefronts are outside of Course Hero’s control.
You can request a refund for a Google Play subscription here. To qualify for a refund, you must have purchased the plan in the last 7 days. After your refund is confirmed, it will take up to 4 business days to get back your money.
You can seek a refund for subscriptions on the Apple App Store here. If Apple grants your refund request, it will take up to 2 business days for your money to return to your card or bank account.
How Long Does It Take To Receive A Course Hero Refund?
Accepted refunds usually take between 3 to 7 business days to return to the original Payment method. The processing time starts once Course Hero sends you an email to verify your refund.
Can I Email Course Hero For A Refund Request?
Course Hero’s public email address is feedback@coursehero.com. It’s often used to read general questions, comments or concerns by customers, and not necessarily for help with refunds or account inquiries. While you’re welcome to write an email to the above address, you’ll probably save more time leaving a message on the “Contact Us” contact form that you can find on the bottom of every Course Hero page. This process writes an email to a private address.
aRefund.com Is Your Go-To Refund Option
aRefund.com can help you get refunds from all sorts of companies out there! From Chipotle to World of Warcraft, you always have a plan B if you’re denied a refund the first time.
Frequently Asked Questions (FAQs)
Can I Get A Refund After I Renewed My Course Hero Plan?
If you were charged money on Course Hero, you either have just paid for a membership or had it renewed. You can request a refund for the subscription and get all your money back, but that’s only if the plan was renewed in the past 30 days and you haven’t asked a tutor question or used an unlock.
Does Course Hero Have A Free Version?
Course Hero has a basic subscription that’s available to every customer who signs up. This version includes a pay-per-question model where you can pay a fee to ask a tutor a question and have it answered. If you upload course documents, you can earn unlocks that allow you to access course documents without having to pay to see them.
Can I Get To Course Hero Course Documents Without Paying?
Unfortunately, Course Hero has taken strong security measures so students aren’t able to download documents or recover text from blurred-out pages using browser tools or extensions. Unless you pay a fee or earn document unlocks, you won’t be able to access a Course Hero document.
How Can I Get A Course Hero Subscription For Free?
Students can qualify for a free month of Course Hero if they already have an Amazon Prime Student account. You can get this Course Hero bonus if you’re a new or returning Prime Student user, so all Prime Student customers can take advantage of this deal.
Is Course Hero A Reputable Business?
Course Hero has an A- grade on Better Business Bureau (BBB). The company has addressed over 190 complaints in the past 3 years. The majority of complaints stem from unauthorized payments and technical issues regarding user accounts. Whether this proves Course Hero is reputable or not is up for speculation, as over 40 million users have used Course Hero since 2006.
